Staff profiles
Dr Michel Altan
Associate lecturer, BSc, MBA, MASSR, PhD
Phone 0114 225 3107
E-mail m.altan@shu.ac.uk
Subject areas
Marketing - food services and hospitality
Profile
Michel recently joined the Sheffield Business School at Sheffield Hallam University as senior lecturer in hospitality management. He is now involved in the Masters as well as the Bachelors Hospitality programme, fulfilling various academic roles. He will be teaching marketing and offer workshops focusing on quality management to the Master students.
Before moving to academia, Michel has been working several years in the hospitality industry. After completing his internship with Sheraton in Mexico, he moved to Belgium and worked as banqueting and conference manager and sales manager in Brussels.
Michel has complemented his work experience in the hospitality industry with the following qualifications:
- PhD at Sheffield Hallam University (based on research into food services in healthcare - this involved a case study of Compass Group and the NHS)
- MA in Social Science Research
- MBA in Hospitality Management (IMHI)
- BSc in Hospitality Management (Glion Hotel School)
Michel's research interests cover food services, relationship marketing and global marketing.
Research interests
- food services in healthcare
- relationship marketing
- global marketing
Teaching interests
- undergraduate programme in hospitality management - marketing
- service excellence, PG
- research students supervisor
Author of recent publications
Towards Patient-centric food services in Acute NHS Hospitals: preliminary findings Food and gastronomy seminar held within Sheffield Hallam University, November 2007.
Altan, M. and Eringa, K. (2007). Service management and marketing: How to create value for the customer, in Cavagnaro, E. and Bosker, F. (eds.) Services and sustainability, A travellers' guide, Leeuwarden: CHN, pp.3-30
'Relationships between human resources and marketing practices of a major contract caterer active in acute hospitals in the UK and the Netherlands'. Work in progress paper presented at the Council for Hospitality Management Education (CHME) conference in Bournemouth, May 2005.Recent research and consultancy projects
2002 Consultancy project and opportunity analyses for the Park Hotel Kortrijk, Belgium.
2004 - present PhD research project carried out in collaboration with Compass group.
