Research expertise
Quality and performance
We apply the latest approaches and models to help organisations to improve. We have particular expertise in areas including
- evaluating taskforces and quality improvement programmes
- service improvement across organisational boundaries
- improving quality and performance in health and public services
- the application of econometric modelling approaches to management issues
- supply chain management
The Public Sector Scorecard
The Public Sector Scorecard is an integrated service improvement and performance measurement framework which adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors.
Six Sigma
Popularised by the success stories of Motorola, GE, Allied Signal and many other leading organisations in the US, Six Sigma is a business management strategy - and one of the most widely adopted approaches for process improvement. With our qualified Six Sigma practitioners and trainers, we offer a range of Six Sigma professional services.
Project management
Our experienced project management experts include certified Project Management Professionals (PMP) from the Project Management Institute (USA). We offer training sessions and advice on everything from establishing and structuring a project management office to preparing for PMP certification.
Integrated management systems
We can help you realise the benefits of integrated management systems, which include
- simpler, focused management systems
- reduction in duplication of policies, procedures and records
- decrease in volume of paper and number of forms
- reduced costs
- efficient use of internal audits
- greater acceptance by employees
- improved communication across different organizational levels
- enhanced customer confidence
Staff in this area include Max Moullin, Dr Xiaohong Li, Dr Malihe Shahidan, Dan O'Hare and Jamie Rundle.
Recent projects
Evaluation of Sheffield Let's Change4Life (ongoing)
Improving Sheffield's Stop Smoking Service
Evaluation of the UK government's Ethnic Minority Employment Task Force
Assessing quality standards for Skills for Justice
Assessing South Africa's Health Service Standards
Consultancy work for the island of Guernsey - developing and applying an economic modelling approach to construction workload planning
Key publications
Moullin, M. (2002) Delivering Excellence in Health and Social Care Open University Press
Moullin, M. (2009) Using the Public Sector Scorecard to measure and improve healthcare services Nursing Management, September 2009, Vol. 16, No.5, pp.26-31.
Li, X (2009), Buyer-supplier relationships and long-term benefits when sourcing from emerging markets, in the Proceedings of the 16th EurOMA conference, Gothenburg, Sweden, June
Li, X and Barnes, I. (2008), Proactive supply risk management methods for building a robust supply selection process when sourcing from emerging markets, Strategic outsourcing: an international journal, Vol. 1, No 3, pp. 252-267
Shahidan, Malihe and Netadj, Mehrzad (2008) Integration of E-business and Supply Chain Management for Small to Medium Size Enterprises in Iran, International Journal of Logistics Systems and Management (IJLSM), Volume 4, number 4
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Key contacts for this area |
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| Max Moullin |
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| Dr Xiaohong Li |
