Staff profiles
Max Moullin
Principal lecturer. BSc (Soc. Sc.), MSc, FORS, CQP, FCQI
Phone 0114 225 3116
E-mail m.moullin@shu.ac.uk
Research centres and institutes associated with
Centre for Business and Management, Centre for Voluntary Sector Research
Research areas
Quality and performance, third and public sector policy
Subject areas
- quality management
- performance measurement and management
- Public Sector Scorecard
Research interests
My research interests centre on the Public Sector Scorecard, an integrated quality management and performance measurement framework for the public and third sectors.
Profile
Max is the head of CIOD's quality and performance research area. He is a fellow of the Operational Research Society and a fellow of the Chartered Quality Institute with Chartered Quality Professional status.
He is a member of the steering committee of the British Quality Foundation Local Government and Communities interest group, a member of the European Foundation for Quality Management Health Group, and vice-chair of the Yorkshire group of the Chartered Quality Institute.
He is author of the book, 'Delivering Excellence in Health and Social Care' and a winner of an International Literati 'Outstanding Paper' Prize in 2005 for his article 'Eight Essentials of Performance Measurement'. He is much in demand as a speaker and workshop presenter.
Max has over 25 years experience as a management consultant in the public sector including eight years as senior section leader in British Coal's Operational Research Executive and five years working in central government for the Departments of Health, Environment and Transport.
Teaching interests
- quality management
- performance measurement
- operations management
- visual interactive simulation
Research and consultancy projects
Current and recent consultancy projects using the Public Sector Scorecard include
- evaluating Sheffield Healthy Towns programme which has received government money to address child and adolescent obesity within the city
- improving Sheffield's Stop Smoking service
- developing an evaluation strategy for the government's ethnic minority employment task force
Research outputs - key publications since 2001
Book
Moullin, M. (2002) Delivering Excellence in Health and Social Care Open University Press
Journal articles
Moullin, M (2011) Using the Public Sector Scorecard to measure and improve performance (PDF 213KB). Perspectives on Performance, Vol.8, Issue 3, pp.37-40. Performance Measurement Association
Moullin, M (2010) Evaluating task forces using the Public Sector Scorecard. British Academy of Management Annual Conference, September 2010
Moullin, M. (2009) Using the Public Sector Scorecard to measure and improve healthcare services (PDF 1.71MB). Nursing Management, September 2009, Vol. 16, No.5, pp.26-31.
Moullin, M. (2009) What's the score? (PDF 607KB) Feature Article, Public Finance, 21 May Chartered Institute of Public Finance and Accountancy, London
Moullin, M. (2008) Lean and Six Sigma - Can they really be applied to healthcare? (PDF 397KB) National Health Executive Magazine. Lean and Six Sigma Supplement, September 2008.
Moullin, M. and Soady, J. (2008) Outcomes, processes and capability: using the public sector scorecard in public health Proceedings of the European Operations Management Association Annual Conference. June 2008.
Moullin, M. (2008) Defining performance measurement (Word 38KB). Excellence One. EFQM, Brussels. March 2007.
Moullin, M., Soady, J., Skinner, J., Price, C., Cullen, J., Gilligan, C. (2007) 'Using the Public Sector Scorecard in Public Health' (PDF 221KB) International Journal of Health Care Quality Assurance. 20:4
Moullin, M. (2006), The design of an alternative Balanced Scorecard framework for public and voluntary organisations (PDF 183KB) Perspectives on Performance, Vol.5, Issue 1. Performance Measurement Association
Moullin, M. (2004) Eight essentials of performance measurement (PDF 21KB) Editorial. International Journal of Health Care Quality Assurance. 17:3. Winner of an International Literati 'Outstanding Paper' Prize 2005
Moullin, M. (2004) Evaluating a health service taskforce (PDF 219KB) International Journal of Health Care Quality Assurance. 17:5
