I am the Operations Manager at the Advanced Wellbeing Research Centre (AWRC) at Sheffield Hallam University. I lead, manage and develop operational work at the AWRC. I work collaboratively alongside the project team to ensure the centre is full operational and fit for purpose. I am responsible for the effective operation and maintenance of the AWRC physical space. I oversee the operational management of the Clinical floor, working with stakeholders. As the AWRC is used by not only SHU personnel but NHS clinics and members of the public, I am responsible for ensuring a safe working environment is maintained, with regard to the health, safety and welfare of the patients, visitors, staff and students. I contribute with the wider team to implement and embed efficient systems. I also review and implement policies/procedures and undertake benchmarking and incorporate customer feedback mechanisms to deliver continuous improvement.