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Frances Slack

Dr Frances E Slack BA (Hons)

Senior Lecturer, Information Systems; Postgraduate Research Tutor, Computing


My research area is that of public access systems and self-service technologies, with a focus on HCI evaluation. In the last 10 years I have investigated self-service kiosks, public attitudes to smart cards, e-learning systems, and multi-channel customer service interactions.

I have supervised successful PhD programmes in organisational values, e-government in Egypt, open source e-learning, IS/IT sourcing, and academic staff use of e-learning systems. My current PhD students are pursuing projects on usability test design for VLEs, voice to text in the Tamil language, and a comparative study of e-learning.

Research Methods is my main teaching area and I have supervised many Masters dissertations over 20 years. I have also taught Interaction Design, Law, the Internet and Society, and Advanced Learning and Study Skills.

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