Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2016). Uncomfortable truths - teamworking under lean in the UK. International Journal of Human Resource Management, 28 (3), 449-467. http://doi.org/10.1080/09585192.2015.1111251

Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2014). 'They can't be the buffer any longer': front-line managers and class relations under white-collar lean production. Capital and Class, 38 (2), 323-343. http://doi.org/10.1177/0309816814532409

Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2013). 'Stressed out of my box': employee experience of lean working and occupational ill-health in clerical work in the UK public sector. Work, employment and society, 27 (5), 747-767. http://doi.org/10.1177/0950017012469064

Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2013). Taxing times: lean working and the creation of (in)efficiencies in HM Revenue and Customs. Public Administration, 91 (1), 83-97. http://doi.org/10.1111/j.1467-9299.2012.02073.x

Howcroft, D., & Richardson, H. (2012). The back office goes global: exploring connections and contradictions in shared service centres. Work, employment and society, 26 (1), 111-127. http://doi.org/10.1177/0950017011426309

Belgorodskiy, A., Crump, B., Griffiths, M., Logan, K., Peter, R., & Richardson, H. (2012). The gender pay gap in the ICT labour market : comparative experiences from the UK and New Zealand. New Technology, Work and Employment, 27 (2), 106-119. http://doi.org/10.1111/j.1468-005X.2012.00281.x

Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2012). 'Nothing gets done and no-one knows why': PCS and workplace control of Lean in HM Revenue and Customs. Industrial Relations Journal, 43 (5), 416-432. http://doi.org/10.1111/j.1468-2338.2012.00679.x

Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2011). Lean and mean in the civil service: the case of processing in HMRC. Public Money and Management, 31 (2), 115-122.

Richardson, H. (2011). ‘All they lack is a chain’: lean and the new performance management in the British civil service. New Technology, Work and Employment, 26 (2), 83-97. http://doi.org/10.1111/j.1468-005X.2011.00261.x

Zanoni, P. (2011). Work and life in the global economy: a gendered analysis of service work - Edited by Debra Howcroft and Helen Richardson. New Technology, Work and Employment, 26 (1), 78-79. http://doi.org/10.1111/j.1468-005x.2010.00259_1.x

Richardson, H. (2009). A ‘smart house’ is not a home : the domestication of ICTs. Information Systems Frontiers, 11 (5), 599-608. http://doi.org/10.1007/s10796-008-9137-9

Richardson, H. (2009). Taking a feminist approach to information systems research and using the “thinking tools” provided by the sociologist Pierre Bourdieu. Information Technology and People, 22 (1), 26-35. http://doi.org/10.1108/09593840910937472

Howcroft, D., & Richardson, H. (2008). Gender matters in the global outsourcing of service work. New Technology, Work and Employment, 23 (1-2), 44-60. http://doi.org/10.1111/j.1468-005X.2008.00202.x

Moore, K., Griffiths, M., Richardson, H., & Adam, A. (2008). Gendered futures? Women, the ICT workplace and stories of the future. Gender, work and organisation, 15 (5), 543-542. http://doi.org/10.1111/j.1468-0432.2008.00416.x

Gillard, H., Howcroft, D., Mitev, N., & Richardson, H. (2008). "Missing women": Gender, ICTs, and the shaping of the global economy. Information Technology for Development, 14 (4), 262-279. http://doi.org/10.1002/itdj.20098

Richardson, H., & Robinson, B. (2007). The mysterious case of the missing paradigm: A review of critical information systems research 1991-2001. Information Systems Journal, 17 (3), 251-270. http://doi.org/10.1111/j.1365-2575.2007.00230.x

Kreps, D., & Richardson, H. (2007). Is success and failure - The problem of scale. Political Quarterly, 78 (3), 439-446. http://doi.org/10.1111/j.1467-923X.2007.00871.x

Richardson, H., Tapia, A., & Kvasny, L. (2006). Introduction: Applying critical theory to the study of ICT. Social Science Computer Review, 24 (3), 267-273. http://doi.org/10.1177/0894439306287971

Kvasny, L., & Richardson, H. (2006). Critical research in information systems: Looking forward, looking back. Information Technology & People, 19 (3), 196-202. http://doi.org/10.1108/09593840610689813

Richardson, H.J., & Howcroft, D. (2006). The contradictions of CRM - A critical lens on call centres. Information and Organization, 16 (2), 143-168. http://doi.org/10.1016/j.infoandorg.2005.10.002

Adam, A., Griffiths, M., Keogh, C., Moore, K., Richardson, H., & Tattersall, A. (2006). Being an 'it' in IT: Gendered identities in IT work. European Journal of Information Systems, 15 (4), 368-378. http://doi.org/10.1057/palgrave.ejis.3000631

Richardson, H.J., & Howcroft, D. (2006). The contradictions of CRM - A critical lens on call centres. Information and Organization, 16 (1), 56-81. http://doi.org/10.1016/j.infoandorg.2005.10.001

Adam, A., Howcroft, D., & Richardson, H. (2004). A decade of neglect: Reflecting on gender and IS. New Technology, Work and Employment, 19 (3), 222-240. http://doi.org/10.1111/j.1468-005X.2004.00139.x

Adam, A., & Richardson, H. (2001). Feminist Philosophy and Information Systems. Information Systems Frontiers, 3 (2), 143-154. http://doi.org/10.1023/A:1011487221497

Book chapters

Howcroft, D., & Richardson, H. (2016). A gendered analysis of IT-enabled service work in the global economy. In Peterson, H. (Ed.) Gender in Transnational Knowledge Work. (pp. 11-30). Switzerland: Springer

Griffiths, M., & Richardson, H. (2010). Against all odds: from all-girls schools to all-boys workplaces. In Booth, S., Goodman, S., & Kirkup, G. (Eds.) Gender issues in learning and working with IT. (1st). (pp. 99-112). Pennsylvania: IGI Global

Hynes, D., & Richardson, H. (2009). What use is domestication theory to information systems research? In Handbook of Research on Contemporary Theoretical Models in Information Systems. (pp. 482-494). http://doi.org/10.4018/978-1-60566-659-4.ch027

Richardson, H. (2005). Consuming passions in the ‘global knowledge economy’. In Handbook of Critical Information Systems Research: Theory and Application. (pp. 272-298). http://doi.org/10.4337/9781845426743.00021

Books

Howcroft, D., & Richardson, H. (Eds.). (2010). Work and life in the global economy: a gendered analysis of service work. Palgrave Macmillan.

Howcroft, D., & Richardson, H. (Eds.). (2010). Work and life in the global economy: a gendered analysis of service work. Palgrave Macmillan.

Reports

Ball, M., Hampton, C., Kamerade, D., & Richardson, H. (2017). Agency workers and zero hours - the story of hidden exploitation. Derbyshire Unemployed Workers Centres.

Theses / Dissertations

Goodwin, J. (2020). The employee voice of older local government workers: a critical perspective. (Doctoral thesis). Supervised by Prowse, P., Bennett, A., & Taylor, C. http://doi.org/10.7190/shu-thesis-00368

Parikh, V. (2018). An Exploration of Contact Centre Service Management Within a Service Science Context. (Doctoral thesis). Supervised by Johnston, A., & Richardson, H.

Fidment, S.E. (2016). Who do you think you are? A hermeneutic study of leaders' identities. (Doctoral thesis). Supervised by Mcauley, J., & Richardson, H.

Bourne, T. (2016). Researching the entrepreneurial journeys, barriers and drivers of women portfolio entrepreneurs. (Doctoral thesis). Supervised by Richardson, H., & Doherty, L.

Beeka, B.H. (2015). Entrepreneurship as a viable career choice for Nigerian youth. (Doctoral thesis). Supervised by Richardson, H., Rimmington, M., & Ball, S.

Other publications

Adam, A., Basden, A., Richardson, H., & Robinson, B. (n.d.). Critical reflections on critical research in information systems.