I teach on the BSc Computing route and its sister courses (Web Development, Smart Technologies, Information Systems). I have worked at Sheffield Hallam for sixteen years and teach across all undergraduate levels. My main area of expertise is IT Service Management (based around the ITIL Framework), and I am certified in ITIL at Foundation and Intermediate level. I am also the co-ordinator for Final Year Computing Projects, and the Course Leader for BSc Computing. I have a BSc Mathematics with Computing from the University of Bath (1989), and a Masters in Business Administration from the University of Warwick (2005). I am a Chartered Mathematician with the Institute of Mathematics and its Applications, and a Fellow of the Higher Education Academy.
My industrial experience includes working as a software engineer, before moving into front- line IT support analyst for a variety of financial institutions in the City of London, and as an IT consultant, specialising in designing and implementing highly available IT solutions for clients such as Vodafone, Transco (British Gas), Telewest, Walkers Crisps, Granada and local governments.