Michael holds a BA (Hons) in Hospitality Management and an MSc in Hotel Marketing, completed at Bournemouth University and is currently completing a PhD at Sheffield Hallam. Michael's industry experience in the 'leading hotels of the world' and five star hospitality sectors includes key roles at iconic properties such as The Savoy in London, Gleneagles in Scotland and the Al Faisaliah in Saudi Arabia has provided him with an in-depth understanding of luxury operations and hospitality in general. In the course of this career to date, Michael has had the opportunity to work across the F&B sector, alongside leaders and legends in the Hospitality industry, moving up to management of the Royal Myconian Resort in Mykonos, Greece, a five star Leading Hotel of the World and later to Hotel Operations Manager of the Annabelle & Almyra Luxury Hotels in Paphos, Cyprus. In 2012, Michael joined Sheffield Hallam as a Senior Lecturer in International Hotel Management. He also teaches on both PG and UG courses: contemporary business environment, financial skills for managers, F&B operations management, developing your managerial skills, management accounting, sector industry analysis, the global hospitality experience, work based learning and dissertation. He is the module leader for: international resort culinary arts and service delivery (Level 5) and strategic hotel resort management (PG level). Research/Consultancy Interests: Alongside his industry experience, Michael's research background includes a focus on sustainable business practices in the hotel sector and service excellence. His MSc looked into the current green hotel policies and practices and whether they can provide a competitive advantage to a hotel. Other areas of interest include: hotels operations management, resort management, hotel marketing and consumer behaviour, in particular service excellence. He is currently working on his PhD research, looking in the importance of knowledge management within the hotel chain internationalisation process.
Information Technology: Microsoft Office, MICROS, Remanco, SPSS, Basic AutoCAD, Fidelio, Hotelware, Video Conferencing technologies (Skype, Polycom, etc).
- 2015: Post Graduate Certificate, Research Methods, Sheffield Hallam University, United Kingdom
- 2013: Post Graduate Certificate, Learning and Teaching, Sheffield Hallam University, United Kingdom
- 2013: Fellow - Higher Education Academy (FHEA), Other
- 2000: MSc Tourism Management and Marketing, Bournemouth University
- 1999: BA Hospitality Management, Bournemouth University
- 1997: HND Tourism and Hospitality Management, Other
- 2014: PhD in Hospitality, Sheffield Hallam University, United Kingdom
- Hotel & Resort Management
- Service Sector Management - PHD research
Department of Service Sector Management
Sheffield Business School
2016 to present: International Resort Culinary Arts and Service Delivery, Sheffield Hallam University, United Kingdom
2012 to present: The Global Hospitality Experience, Strategic Resort Hotel Management, Sector Industry Analysis, Dissertation Supervision, Sheffield Hallam University, United Kingdom
Papaioannou, M. (2016). A study on the effects of the economic crisis, on the two and three star hotels in Patmos Island, Greece. CHME Conference.
Papaioannou, M. (2015). The importance of experiential knowledge transfer within the internationalisation process of hotel chains. European Council on Hotel, Restaurant & Institutional Education (EuroCHRIE) Conference.
Papaioannou, M. (2017). Experiential Internationalisation Knowledge and the Hotel Chain Degree of Internationalisation: a Conceptual Framework.