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Olga Matthias

Professor Olga Matthias DBA, CMC, FIMC, FCILT, FCMI, FHEA

Professor Of Operations Management

Summary

Before joining Sheffield Business School in December 2017, Olga held a number of leadership roles in industry and subsequently in academia. Having successfully transferred a practical skillset developed over many years as a management consultant to academia to contribute to research, learning and teaching, her research and teaching reflects this broad and practical experience base. Having completed her doctoral thesis on customisation of service design in management consultancy, Olga's research focus remains performance related. Her work in healthcare, consultancy and the legal profession explores service design, quality and improved performance. Olga has published extensively and supervised students in these areas.

  • About

    Currently Research Lead in the Department of Finance Accounting and Business Systems, Olga applies her considerable experience in service design, customer service delivery and performance improvement through enhancing people skills, process and IT to optimising Business Operations and Performance in many industries.

    Before joining Sheffield Business School, Olga was at the University of Bradford School of Management, where she was Head of Operations and Information Management Department (2013-2017) and Director of Masters programmes (2010-2013). Prior to joining academia in 2007 Olga was a Managing Consultant at PA Consulting Group, where she was Practice Head of Retail Finance – Mutual Sector and Deputy Head of Retail Finance Sector.

    In 2013 Olga helped establish the Operations, Logistics and Supply Special Interest Group at the British Academy of Management and was a founder committee member. She is currently co-chair.

    Olga is also on the Editorial Advisory Boards of International Journal of Operations and Production Management and the Journal of Operations Management, as well as serving as a reviewer on numerous other journals, such as Journal of Service Research, Journal of Management Studies and Production Planning and Control.

    Olga has taught Operations Management to undergraduate students. She has taught Management Consulting, Project Management, Operations Management and Performance Management to postgraduate students, both in the UK and overseas.

    Dept of Finance Acct Business Systems Sheffield Business School, Head of Department

    Areas of interest:

    • Professional services - Management Consultancy, Law, Healthcare
    • Current Healthcare project – exploring managerial practices in UK healthcare and their impact on performance
    • Current Big Data project explores the impact and constraints of technological innovation on organisational performance - the elusiveness of productivity, and the changes seemingly required in the way information is used, the way people work, and changes to skill sets
  • Teaching

    Department of Finance, Accounting and Business Systems

    Sheffield Business School

    Business Operations and Systems

    Olga teaches on the Masters of Business Administration programme


  • Research

    • Centre for Automation and Robotics Research
    • Materials and Engineering Research Institute

    • Driving shopfloor improvements in a Lean production environment
    • Success factors of Self Service Technology in Business-to-Business environments
    • Systems Thinking - it's role in decision-making and performance enhancement

  • Publications

    Journal articles

    Reid, I., Matthias, O., & Bamford, D. (2019). Management consultancy’s role in delivering lasting [triple bottom line] benefits. Production planning and control. http://doi.org/10.1080/09537287.2018.1501815

    Matthias, O. (2018). Professional purchasing provides professional projects and removes personal bias. Doesn't it? Management consulting journal, 2, 7-9. http://www.iconsulting.org.uk/news-and-interact/management-consulting-journal

    Matthias, O. (2018). World’s Newest Profession’ is no longer dispensable; what does it mean for consultancy firms? Management Consulting Journal, 1 (1). http://www.iconsulting.org.uk/news-and-interact/management-consulting-journal

    Matthias, O., Fouweather, I., Gregory, I., & Vernon, A. (2017). Making sense of Big Data – can it transform operations management? International Journal of Operations & Production Management, 37 (1), 37-55. http://doi.org/10.1108/IJOPM-02-2015-0084

    Matthias, O., & Brown, S. (2016). Implementing operations strategy through lean processes within health care. International Journal of Operations & Production Management, 36 (11), 1435-1457. http://doi.org/10.1108/IJOPM-04-2015-0194

    Matthias, O. (2004). Thriving in a turbulent times. Top consultant. http://thought-leadership.top-consultant.com/UK/FullArticle.aspx?ID=948

    Little, D., Matthias, O., & Scott, R. (2000). Staying ahead of the game - Mortgage lenders are facing their severest challenges yet. The Banker, 150 (889).

    Conference papers

    Matthias, O., Halsall, D., & Brown, S. (2019). Data - the cure for sick healthcare systems or a contributor to the problems? In POMS, Washington DC, USA, 2 May 2019 - 6 May 2019.

    Reid, I., Bamford, D., & Matthias, O. (2018). The impact of external intervention: The reality of expectations. In British Academy of Management, Bristol, UK, 4 September 2018 - 5 September 2019.

    Yaroson, E., Breen, L., & Matthias, O. (2018). Exploring vulnerabilities in the pharmaceutical supply chain. In British Academy of Management, Bristol, UK, 4 September 2018 - 6 September 2018.

    Yaroson, E.V., Breen, L., & Matthias, O. (2017). An evaluation of the applicability of complex adaptive system theory in the pharmaceutical supply chain. In LRN Conference Proceedings 2017, Southampton Solent University, (pp. 273-285). Chartered Institute of Logistics and Transport: http://edition.pagesuite-professional.co.uk/html5/reader/production/default.aspx?pubname=&pubid=906b11cd-5d3a-48bf-b2d4-98f1ac4bed59

    Yaroson, E.V., Breen, L., & Matthias, O. (2017). Disruptions, recovery strategies and the pharmaceutical supply chain: empirical evidence from first tier customers in the United Kingdom. In LRN Conference Proceedings 2017, Southampton Solent University, (pp. 285-294). Chartered Institute of Logistics and Transport: http://edition.pagesuite-professional.co.uk/html5/reader/production/default.aspx?pubname=&pubid=906b11cd-5d3a-48bf-b2d4-98f1ac4bed59

    Matthias, O., & Brown, S. (2017). Is performance improvement in the UK NHS accidental or strategic? In Euroma, Edinburgh, Scotland, 1 July 2017 - 5 July 2017. EurOMA

    Mahroof, K., Matthias, O., & Hussein, Z. (2017). Role of Business Intelligence in creating more effective organisations where data analysts as decision-makers are new heroes”. In British Academy of Management, Warwick, UK, 5 September 2017 - 7 September 2017. Warwick

    Breen, L., Garvey, O., Mosan, G., Matthias, O., & Sowter, J. (2017). Do we need to be Sustainable? An examination of purpose and intention behind Sustainability practice in Community Pharmacies in the National Health Service (UK). British Academy of Management Conference, Warwick, UK, September 2017. https://www.bam.ac.uk/civicrm/event/info?id=3178

    Matthias, O. (2016). Professional Service Operations: the case for Service Modularity with a Legal Partnership. In conference. Newcastle: British Academy of Management (BAM) Conference

    Matthias, O., & Brown, S. (2016). The challenge of Lean Process in UK Healthcare. In POMS, Orlando, FL, USA, 5 May 2016 - 9 May 2016. Production and Operations Management Society (POMS) Annual Conference

    Reid, I., & Matthias, O. (2016). Professional Service Operations Management: configuring theservice offering within a legal partnership. Proceedings of Thriving in Turbulent Times, BAM 2016 Conference. 6-8 Sep 2016. British Academy of Management, Newcastle, UK. http://conference.bam.ac.uk/BAM2016/htdocs/index.php

    Matthias, O. (2015). Process Improvement: assessing the influence of external intervention. In conference. Portsmouth: British Academy of Management (BAM) Conference

    Matthias, O. (2015). Making Sense Of Big Data – Can It Enhance Operations Management And Create Competitive Advantage? In conference. Neuchatel: EurOMA Service Operations Management Forum (SOMF)

    Matthias, O. (2014). Exploiting Knowledge to improve service delivery in management consulting.

    Matthias, O. (2014). The voice of the client – improving service design in management consultancy.

    Matthias, O. (2014). Accidental Lean? Would a defined operations strategy help performance improvement.

    Matthias, O. (2009). Consultants Clean Up Service Quality. In conference.

    Brown, S., & Matthias, O. (2018). Operations Strategy and Lean in Healthcare - evidence from the U.K. In Expanding boundaries of POM: 29th Annual Conference, Houston, 4 May 2018 - 7 May 2018. Production and Operations Management Society (POMS)

    Tipi, L., & Matthias, O. (2019). Towards A Framework For Categorisation Of Project Stakeholders. In British Academy of Management, Aston, UK, 3 September 2019 - 5 September 2019. British Academy of Management

    Tipi, L., & Matthias, O. (2019). Towards A Framework For Categorisation Of Project Stakeholders. In British Academy of Management, Aston, UK, 3 September 2019 - 5 September 2019. British Academy of Management

    Williams, S., Radnor, Z., Aitken, J., Essain, A., & Matthias, O. (2019). The role of brokering in healthcare networks: what does it mean for reforms, practitioners and patients? In EUROMA, Helsinki, Finland, 17 June 2019 - 19 June 2019.

    Book chapters

    Scott, R., & Matthias, O. (2017). Consulting in the public sector. In Manville, G., Matthias, O., & Campbell, J. (Eds.) Management consultancy insights and real consultancy projects. (pp. 75-94). Routledge

    Scott, R., & Matthias, O. (2017). Consulting in the public sector. In Manville, G., Matthias, O., & Campbell, J. (Eds.) Management consultancy insights and real consultancy projects. (pp. 75-94). Routledge

    Matthias, O., & Campbell, J. (2017). Consultancy in management education. In Manville, G., Matthias, O., & Campbell, J. (Eds.) Management consultancy insights and real consultancy projects. (pp. 108-116). Routledge

    Matthias, O., & Campbell, J. (2017). Consultancy in management education. In Manville, G., Matthias, O., & Campbell, J. (Eds.) Management consultancy insights and real consultancy projects. (pp. 108-116). Routledge

    Matthias, O., & Buckle, M. (2016). Accidental lean : performance improvement in an NHS hospital and reflections on the role of operations strategy. In Radnor, Z.J., Bateman, N., Esain, A., Kumar, M., Williams, S.J., & Upton, D.M. (Eds.) Public service operations management : a research handbook. (pp. 52-72). Routledge

    Books

    Manville, G., Matthias, O., & Campbell, J. (2017). Management consultancy insights and real consultancy projects. Routledge.

  • Other activities

    Member of professional body

    Membership

    • 2015: Fellow of Chartered Institute of Logistics and Transport (CILT), formerly (CIT), United Kingdom
    • 2011: Fellow of Chartered Management Institute (CMI), United Kingdom
    • 2010: Fellow of Higher Education Academy (HEA), United Kingdom
    • 2007: Fellow of British Academy of Management (BAM), United Kingdom
    • 2005: Fellow of Institute of Management Consultants, United Kingdom

    Membership of external committee

    Committee Member

    • 2013 to 2017: British Academy of Management (BAM), Co-Chair since 2017

    PG External Examiner

    Programme

    • April 2019: University of Liverpool Management School, Online MBA
    • 2015 to 2017: University of Exeter, One Planet MBA
    • 2013 to 2018: Durham University, Global and Executive MBAs

    Publication editorships/ editorial board/ committees

    Other

    • 2017: , International Journal of Operations and Production Management, United Kingdom
    • 2015: , Journal of Operations Management, United States of America

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