Skip to content

  1. About us
  2. Our people
  3. Staff profiles
  4. Professor Olga Matthias
Olga Matthias

Professor Olga Matthias DBA, CMC, FIMC, FCILT, FCMI, FHEA

Professor Of Operations Management


Before joining Sheffield Business School in December 2017, Olga held a number of leadership roles in industry and subsequently in academia. Having successfully transferred a practical skillset developed over many years as a management consultant to academia to contribute to research, learning and teaching, her research and teaching reflects this broad and practical experience base. Having completed her doctoral thesis on customisation of service design in management consultancy, Olga's research focus remains performance related. Her work in healthcare, consultancy and the legal profession explores service design, quality and improved performance. Olga has published extensively and supervised students in these areas.

  • About

    Currently Research Lead in the Department of Finance Accounting and Business Systems, Olga applies her considerable experience in service design, customer service delivery and performance improvement through enhancing people skills, process and IT to optimising Business Operations and Performance in many industries.

    Before joining Sheffield Business School, Olga was at the University of Bradford School of Management, where she was Head of Operations and Information Management Department (2013-2017) and Director of Masters programmes (2010-2013). Prior to joining academia in 2007 Olga was a Managing Consultant at PA Consulting Group, where she was Practice Head of Retail Finance – Mutual Sector and Deputy Head of Retail Finance Sector.

    In 2013 Olga helped establish the Operations, Logistics and Supply Special Interest Group at the British Academy of Management and was a founder committee member. She is currently co-chair.

    Olga is also on the Editorial Advisory Boards of International Journal of Operations and Production Management and the Journal of Operations Management, as well as serving as a reviewer on numerous other journals, such as Journal of Service Research, Journal of Management Studies and Production Planning and Control.

    Olga has taught Operations Management to undergraduate students. She has taught Management Consulting, Project Management, Operations Management and Performance Management to postgraduate students, both in the UK and overseas.

    Dept of Finance Acct Business Systems Sheffield Business School, Head of Department

    Areas of interest:

    • Professional services - Management Consultancy, Law, Healthcare
    • Current Healthcare project – exploring managerial practices in UK healthcare and their impact on performance
    • Current Big Data project explores the impact and constraints of technological innovation on organisational performance - the elusiveness of productivity, and the changes seemingly required in the way information is used, the way people work, and changes to skill sets
  • Teaching

    Department of Finance, Accounting and Business Systems

    Sheffield Business School

    Business Operations and Systems

    Olga teaches on the Masters of Business Administration programme

  • Research

    • Centre for Automation and Robotics Research
    • Materials and Engineering Research Institute

    • Driving shopfloor improvements in a Lean production environment
    • Success factors of Self Service Technology in Business-to-Business environments
    • Systems Thinking - it's role in decision-making and performance enhancement

  • Publications

    Journal articles

    Matthias, O. (2018). World’s Newest Profession’ is no longer dispensable; what does it mean for consultancy firms? Management Consulting Journal, 1 (1).

    Conference papers

    Yaroson, E.V., Breen, L., & Matthias, O. (2017). Disruptions, recovery strategies and the pharmaceutical supply chain: empirical evidence from first tier customers in the United Kingdom. Chartered Institute of Logistics and Transport:

    Matthias, O. (2017). Is performance improvement in the UK NHS accidental or strategic? In EurOMA Service Operations Management Forum (SOMF). Edinburgh

    Yaroson, E.V., Breen, L., & Matthias, O. (2017). An evaluation of the applicability of complex adaptive system theory in the pharmaceutical supply chain. Chartered Institute of Logistics and Transport:

    Matthias, O. (2016). Professional Service Operations: the case for Service Modularity with a Legal Partnership. In British Academy of Management (BAM) Conference. Newcastle

    Matthias, O. (2015). Process Improvement: assessing the influence of external intervention. In British Academy of Management (BAM) Conference. Portsmouth

    Matthias, O. (2014). The voice of the client – improving service design in management consultancy. In EurOMA Service Operations Management Forum (SOMF). Palermo

  • Other activities

    Member of professional body


    • 2015: Fellow of Chartered Institute of Logistics and Transport (CILT), formerly (CIT), United Kingdom
    • 2011: Fellow of Chartered Management Institute (CMI), United Kingdom
    • 2010: Fellow of Higher Education Academy (HEA), United Kingdom
    • 2007: Fellow of British Academy of Management (BAM), United Kingdom
    • 2005: Fellow of Institute of Management Consultants, United Kingdom

    Membership of external committee

    Committee Member

    • 2013 to 2017: British Academy of Management (BAM), Co-Chair since 2017

    PG External Examiner


    • April 2019: University of Liverpool Management School, Online MBA
    • 2015 to 2017: University of Exeter, One Planet MBA
    • 2013 to 2018: Durham University, Global and Executive MBAs

    Publication editorships/ editorial board/ committees


    • 2017: , International Journal of Operations and Production Management, United Kingdom
    • 2015: , Journal of Operations Management, United States of America

Share this page

Cancel event

Are you sure you want to cancel your place on Saturday 12 November?