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IT Service Management - Advancing Digital

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IT Service Management - Advancing Digital

Date: From Monday 11 July 2022 to Tuesday 12 July 2022
Time: 09.00 AM to 04.00 PM
Venue: Sheffield Hallam University - City Campus

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You will gain an understanding of service management and standards, such as working to SLAs (Service Level Agreements) and understanding how to manage compliance.

The sessions will involve a mix of theory and practice to help develop an awareness of the need for service management and how to design service management systems. This will help you consistently build high quality systems and services as required for growing businesses.

Pre-requisites:
You are aware that IT services are an essential element of business stability and growth. 
To qualify for this course, you must be employed in South Yorkshire.

Who should attend?
Anyone that has an interest in the development of their quality services that can be defined and used to support business growth and development. Additionally, this course will offer knowledge in how to interact with and manage services given or taken within the IT domain. This includes web development or technical support. 

Additional Information:
Places are limited to 20 persons, and we will operate a first-come-first-served basis. 
Due to the requirements of our funding body, we will need to collect some information from you. This is to confirm eligibility and employment status, prior to the course enrolment. Registering for this event will be taken as consent for us to contact you for details required to check eligibility.
Should you have any questions prior to the event, please do not hesitate to email us at advancingdigital@shu.ac.uk

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