Easter support service for students | Sheffield Hallam University

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Easter Support Service

Wednesday 08 April 2020

The University is closed from 5pm on Wednesday 8th April and will re-open at 9am on Wednesday 15th April. There are no student support appointments available during this time and staff will not be available to respond to any routine emails.

Out of hours support for IT enquiries is still available on 0114 225 3333 until midnight each day.

There are a number of online resources available to you over the University closure period, and a number of virtual activities that you can attend. 

If there is an emergency, please refer to our security team.

Events and activities 

Go Global Virtual Buddies 

See what's on at the Students' Union 

Hear from our students, top tips for online resources

You may find this student toolkit for remote learning blog post of use to help with planning your workload, scheduling meetings and collaborative working with your peers online for group work.

You may find this student blog for remote learning very useful. It includes tips on motivation, learning, peer support and socialising.

Hallam Help - Student Support Adviser appointments (SSA)

Any extension requests submitted during this period will be processed as soon as the University re-opens and any extension requests related to COVID-19 will be accepted.

Please make use of self-serve information available through MyHallam: there are a lot of answers to questions and FAQs available via the portal, including extension/RESD requests. 

If your query is not answered through MyHallam: please forward your email to hallamhelp@shu.ac.uk or use the MyHallam Portal to ask a question - you will be directed to the correct team when the University re-opens after Easter.

Student Funding

  • If you are experiencing an urgent financial crisis please email hallamhelp@shu.ac.uk and we will respond.
  • If you are struggling to access food over the Easter period, you can contact with Hallam's muslim faith adviser Nuzrath via her Twitter account @NuzrathMowlana and she will be in touch to try and help support you. 
  • Applications for the Student Success Scholarship remain open for students that have not yet applied this academic year.
  • The Government have published guidance for current students on how funding may be affected by Coronavirus (COVID-19)
  • If you are experiencing financial difficulties due to Coronavirus (COVID-19), information and useful links and can found here.
  • If you have experienced unforeseen financial difficulties the Hallam Hardship Fund remains open.

Library Services 

To find out how you can access support and resources please visit the dedicated guide to making the most of your library off-campus.

Over Easter there will be 24 hour support through Library Chat, and you can phone us 8am - 12pm everyday.

Digital Technology Services 

Digital Technology Services have provided a handy guide to remote working which includes information on how to access your university files, how to use Zoom and further details about equipment and software.

International Experience Team

We have some social events happening for you. Please see the IET social events programme

We have a lot of social schemes detailed on our IET social events programme, including a new buddy programme which we have just launched, called Virtual Buddies.

Student Wellbeing 

We know that the uncertainty around Coronavirus can be unsettling and you may be finding that you have worries about the virus and how it might affect your life. This page includes some resources that might be helpful if you are finding the situation difficult or stressful. It also includes contact details for accessing support in a crisis. Additional support for accessing help urgently can be found on our wellbeing pages I need help urgently.

Disabled Student Support (DSS)

The Assistive Technology Service has the following online resource available for you:

Mindview Software Now Free for 90 Days 

Plan your assignments with Mindview, click here to find out more.

Booking is now open for the Online Assistive Technology Sessions which will run after Easter where you can learn about some of the great software available to support you.

Multifaith Centre 

Chaplaincy is putting together a schedule of events, please join us after Easter for the following classes:

  • Zumba Zoom classes
  • A virtual retreat (prayer in the Christian tradition)
  • Virtual Mindfulness sessions
  • Meditation on zoom
  • And The Forum; A virtual space to learn and create
  • Watch this space!

We are also joining in the virtual Friday Circle at the Muslim welfare house @ 8pm. If you are interested email our faith adviser Nuzrath Mowlana at n.mowlana@shu.ac.uk

Technical Operations, Resources and Services 

If you have any queries or requests for resources and/or during the Easter period, please make these via email and these will be responded to by staff in a timely manner upon their return.
For Arts and Creative Media support or equipment bookings requests, please use the following email addresses as appropriate:
Creative Media: creativemediabookings@shu.ac.uk 
Design: digitaldesignresource@shu.ac.uk 
Fashion: l.batty@shu.ac.uk
Print: m.macgabhann@shu.ac.uk

Students' Union

Easter break information including service hours, studying remotely and support services. Visit the Corona Community page

Careers and Employment 

Visit careersconnect.shu.ac.uk for a range of tools and techniques for planning your future career. Employers are also going virtual, so don't forget that you can access our digital careers tools to help you best prepare and to give you an insight into how employers are recruiting at this time. If you're wanting to do some career-building activities at home, check out our online workshops.

The Skills Centre 

Over the holiday you will be able to access The Skills Centre self- guided study guides and e- learning modules, alongside the full Studiosity service. Our blog post provides more information.


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