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Support service for students

Thursday 14 May 2020

Online Learning Support

  • You may find this student toolkit for remote learning blog post of use to help with planning your workload, scheduling meetings and collaborative working with your peers online for group work. 
  • You may find this student blog for remote learning very useful. It includes tips on motivation, learning, peer support and socialising.

Hallam Help

Student Support Adviser appointments (SSA)

  • A limited Drop In service is being run whilst the Student Transition and Welfare Service is working remotely. This is being delivered in conjunction with Hallam Help. Any students who wish to access support should be encouraged to contact Hallam Help who will triage them to the most appropriate support option based on their circumstances.
  • From Monday 23rd March Hallam Help will be operating a virtual service only. If you have specific questions during this time about the Coronavirus we would encourage you to look at the FAQs here
  • If you are unable to find your answer using the FAQs and your query is specifically about Coronavirus, please contact or phone the University Help Centre on 0114 225 2222 between 9am-5pm
  • During this uncertain time If you have any other questions require welfare or course support, you can continue to contact Hallam Help via the online student portal, by email or phone on 0114 225 2222
  • From Monday 23 March, all Student Support Advisers (SSA) will be working virtually.
  • Your Student Support Adviser (SSA) can give you help and advice during this time when your ability to study may be affected. They can help you access specialist services when you need them.
  • You can continue to book phone or email Student Support Appointments via unihub. Please be aware that during this period of time it may not be your named Adviser that you speak to.
  • You can continue to email with any accomodation queries.
  • You can also continue to contact your named Academic Adviser and Employability Adviser during this time.

Student Funding

  • Student financial support continues to be available. Students should continue to contact Hallam Help with any financial support queries. Please let us know if you require urgent financial assistance.
  • Telephone appointments are available for complex funding queries.
  • Applications for the Student Success Scholarship remain open for students that have not yet applied this academic year.
  • The Government have published guidance for current students on how funding may be affected by Coronavirus (COVID-19).
  • If you are experiencing financial difficulties due to Coronavirus (COVID-19), information and useful links and can found here.
  • If you have experienced unforeseen financial difficulties the Hallam Hardship Fund remains open.


  • To find out how to access support and resources please visit the dedicated guide to making the most of your library off-campus.
  • Planning for reopening the campus in readiness for the new academic year continues. We're prioritising libraries and learning spaces, and expect them to open before teaching starts in September. 

International Experience Team

  • Individual Skype appointments, are available for emergency support and visa enquiries
  • The International Experience Team are available on Skype for general enquiries, @SHUISST Monday – Friday 11am – 4pm. Just send a message with your student number and we will call you back – no need to book!
  • IET social events programme, including Conversation Club and Virtual Buddies, will be running online via Zoom.

Student Wellbeing

Disabled Student Support (DSS)

  • The Disabled Student Support Service is available to offer advice and guidance with your disability support, learning contract or your study needs assessments 
  • During this time telephone appointments are available with Disabled Student Support Advisers. 
  • In order to speak to us or arrange an appointment contact Hallam Help
  • Students can continue to book their Study Needs Assessments directly by phoning 0114 225 3623 from 10am to 3pm. After this time your call will be picked up by voicemail. If this happens, please do leave a message and someone will get back to you. Students must have applied for Disability Students Allowances

Assistive Technology

  • The Assistive Technology Service has the following online resources available for you:
  • Plan your assignments with Mindview. It is now free for 90 days. Find out more.
  • Book onto an online session to learn about some of the great software available to support you.
  • Record your online teaching sessions with Glean. This note taking and recording software is now available for free.

Careers and employability

  • You can still access one to one appointments via telephone or Zoom to talk through your career plans, any worries about your next steps and for help navigating the online recruitment process. You can book these online via UniHub or on 0114 225 3752
  • Employers are also going virtual, so don’t forget that you can access our digital careers tools to help you best prepare and to give you an insight into how employers are recruiting at this time.
  • If you're wanting to do some career-building activities at home, check out our online workshops
  • You can get in touch for any career enquiries at or phone us on 0114 225 3752

Multifaith Centre

  • Please be advised that the Muslim Council for Britain is currently asking all Muslims to pray at home if possible.
  • We acknowledge that there may be times when this is not possible and so the Library prayer room is available.
  • If you have any further questions please contact

Print Shop

  • The Print Shop is currently closed. Staff are working remotely and managing customer enquiries via email. Students should send all enquiries via email to The Print Shop will respond to all emails within 24 hours. We can advise you on all aspects related to preparing your document for print and how to print it when we reopen.
  • Students can obtain a quote by clicking on order online, there is no need to upload your file for a quote, just select the product you require, add in all the relevant details e.g. number of pages, quantity and select the media and other options down the left hand side.
  • Students can also place work by clicking order online if the delivery / collection date is not critical, we will print it as soon as we return.

Academic Advising

  • Academic Advising will continue for students using remote working, students can email their academic adviser as they would normally to ask questions or receive guidance.  There may also be the option to call or video call your academic adviser, this will be agreed between yourself and your academic adviser. 
  • Scheduled academic advising meetings will be video enabled where possible or conducted via other remote working mechanisms. Students will receive guidance on this from their course teams.
  • Find out who your Academic Adviser is by heading to Blackboard.

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