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Update on recent IT issues

Tuesday 09 June 2020

Adobe licence 

Adobe’s temporary licence agreements that were put in place in response to Coronavirus has now been extended to 14 August.  Please note, students who had access to Adobe products prior to this will not be affected.

You will not lose access to your Adobe account or the files you have stored in Adobe Cloud, but you would need to upgrade to a paid version if you wish to store any further files above the 2GB limit. Adobe offer a discounted plan to current students should you wish to extend your plan. 

If you require access to Adobe to finish coursework for this year, please contact your tutor and ask that they make a request for access on your behalf by contacting IT Help. We are unable to respond to individual student requests. 

If you haven’t already taken advantage of the offering, Adobe provide free / trial access to a number of products including:

• Adobe Portfolio
• Adobe Spark
• Adobe Photoshop Lightroom 
• Adobe Premiere Rush
• Adobe XD
• Adobe Acrobat Reader DC
• Adobe Scan

Please see our Covid Software list for more software that you can use at home during these unprecedented times.

IT issues

We have continuing reports of intermittent issues interrupting some IT services. Although these have reduced significantly, we believe some of these may result from the measures we have asked our Internet Service Provider to put in place to protect us from a non-intrusive DDOS type cyber-attack affecting some HE institutions which has been slowing traffic and causing connection issues.
If you have difficulty reaching any Sheffield Hallam sites, systems or applications, please try connecting again. If the problem continues, please reboot your Wi-Fi router. 

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