Facilities management
We provide support to all University-owned buildings and we're responsible for
- cleaning teaching areas, offices, toilets and other public areas
- grounds maintenance – including gritting and snow clearance
- security across the University estate
- domestic, portering and goods services
- the central archive
- transport and mailroom services
- the removal of site and confidential waste
- setting-up and rearranging rooms
- the movement of food and beverages (in support of Catering Services)
- customer services (see below)
Customer services
The Customer Services team is responsible for
- the Facilities Directorate Helpdesk – providing a single point of contact between the customer and Facilities Directorate service providers
- managing reception desks at City and Collegiate Campuses, the Oneleven Building, 20 Furnival Street and Aspect Court
- the production of all SHUcards
SHUcard
The SHUcard is your
- University membership and ID card
- learning centre membership card
- access control card (where appropriate)
The main receptions at City and Collegiate Campus deal with all SHUcard queries. For more information visit our SHUcard page.