Facilities management

We provide support to all University-owned buildings and we're responsible for

• cleaning teaching areas, offices, toilets and other public areas
• grounds maintenance – including gritting and snow clearance
• security across the University estate
• domestic, portering and goods services
• the central archive
• transport and mailroom services
• the removal of site and confidential waste
• setting-up and rearranging rooms
• the movement of food and beverages (in support of Catering Services)
• customer services (see below)

Customer services

The Customer Services team is responsible for

• the Facilities Directorate Helpdesk – providing a single point of contact between the customer and Facilities Directorate service providers
• managing reception desks at City and Collegiate Campuses, the Oneleven Building, 20 Furnival Street and Aspect Court
• the production of all SHUcards

SHUcard

The SHUcard is your

• University membership and ID card
• learning centre membership card
• access control card (where appropriate)

The main receptions at City and Collegiate Campus deal with all SHUcard queries. For more information visit our SHUcard page.