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Student support

Last reviewed: 12pm, 14 October 2020

As a Sheffield Hallam student, you’ll continue to be supported every step of the way.

Helping you studyDedicated support for youSelf-isolation supportHigh-risk groupsCaring responsibilitiesFinancial supportStudent loansWellbeingStudent HealthStudents' UnionCouncil representatives

Helping you study

If you find it difficult to work from home, we’ll provide you with a well-equipped workspace here on campus.

The Skills Centre will continue to offer group webinars and workshops, one-to-one appointments and drop-ins, and extensive online resources to help you study.

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Support for online learning 

If you don’t have access to the equipment you need to learn online, we’re investing £1.4 million into support funding for our students, which can help provide you with a laptop or other equipment. It’s available to all students, UK and international, and you’ll be able to apply for help from early September.

IT and software support

Read the Hallam Digital Skills pages to find out about the software available to you, including video call platforms. You can access any IT support you need through the IT Help service.

Using the library

The library provides a range of support and learning opportunities, including:

We recommend reading the library's guide to making the most of library services off-campus.

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Dedicated support for you 

You have three dedicated advisers who will support you throughout your time on campus and beyond. One helps with your studies, one gives you personal support, and one helps you prepare for your career. You can book telephone appointments with your Student Support Adviser and there will be Student Support Advisers available on campus.

Hallam Help is your first line support service. You can access support via live chat, FAQs, or by booking an online session with an adviser.

The library buildings have face-to-face help points. If you want to visit in person, book a support appointment online.

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Self-isolation support

It is essential that you immediately self-isolate if you develop symptoms or are advised that you have been in contact with someone who has tested positive. If you have any symptoms, have been told to self-isolate or are awaiting a test result, then you should not come to campus, continue to socialise or go out in public.

If you do need to self-isolate, we can offer support with wellbeing, study, living essentials and more. Our self-isolation section has information on how to self-isolate and the support available during self-isolation.

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High-risk groups

We recognise that some characteristics are associated with greater vulnerability to Covid-19, including in relation to race, age, gender, pregnancy and underlying health conditions.

If you are clinically vulnerable or clinically extremely vulnerable to Covid-19, please complete the clinical vulnerability form as soon as possible. One of our disability advisors will get in touch to discuss how we can support you. During the pandemic the Disabled Student Support team will help you with this, regardless of whether or not you are usually supported by this service. 

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Students with caring responsibilities

We understand that caring responsibilities might make it difficult to return to campus fully or at all. We will provide individual support to help with your circumstances.

If you have any queries about your caring responsibilities, speak to Hallam Help.

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Financial support

We have a wide range of support available for students who require additional financial support. And we have increased support for estranged students, carers, disabled students, asylum seekers and students from BAME communities. 

The Hallam Hardship Fund also supports students experiencing circumstances which may affect your ability to attend university.

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Student loans

If you are waiting for a loan payment, please make sure you are fully enrolled. When enrolment is complete we will confirm your registration to the Student Loan Company. Loan payments usually follow in 3–5 days.

You can check the progress of your loan in the student loan section of My Student Record. If loan delays are causing urgent financial problems, contact Hallam Help.

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Our Student Wellbeing service provides information, advice and practical support for your psychological wellbeing. These services can help you manage your studies and make the most of university life.

Our online self help wellbeing support service is now called Togetherall. It’s free for students at Hallam and you can simply log-in using your student email address.

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Student Health 

It is very important that you register at a local GP practice in Sheffield if you are coming to live and study here. There are two health centres to choose from. Find out how to register.

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Students' Union 

Your Students' Union is run by students like you, elected by you, to represent you. In semester one, each of your College buildings will have an 'SU Hub'. Here your College officer will be able to provide support and advice, and address any of your concerns. Meet your Student Officer Team

Make the most of the Students' Union online community. This includes events, activities, societies, professional development and volunteering opportunities.

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Your local council representative 

A city councillor's primary role is to represent their ward and the people who live in it – including students. Councillors provide a bridge between the community and the council.

If you have any issues which might require support from your local council representative, you can contact them through the Sheffield City Council website. If you’re not sure which ward your house is based, you can check on the council's electoral wards page.

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Report a Covid-19 case

If you have symptoms or have tested positive, fill in our contact form. This helps us manage cases and offer support.

Report a Covid-19 case
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