Hallam Help

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Hallam Help

Welcome to Hallam's first line support service. On this page you can contact us, look for answers to common questions and book sessions with specialist advisers.  

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Find answers online

Our Knowledge Base has answers to loads of common questions.

Search Hallam Help

Other ways to access help

Student support

Ask a question online

Create and track a case on the student portal using your university account

Submit an enquiry
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Live chat with us

Our team members are available 8:45am–5pm every weekday

Start a chat

Talk to a specialist adviser

You can make an appointment with a range of specialist advisers. If you need advice on which appointment to book, please contact us.

Book an appointment
help points

Visit us on campus

You can visit a Hallam Help point at Adsetts and Collegiate Library, Heart of the Campus and the Owen Building. Our help points are open from 9am to 5pm Monday to Friday.

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Popular topics

Course

Enrolling at Hallam Enrolling without a loan Timetables in the SHUgo app Changing seminar groups

Wellbeing

Medical conditions Mental health support Student wellbeing registration

Campus life

Study space bookings Printing payments

International

Bank accounts Police registration Funding and financial problems

Looking for something else? Search the Knowledge Base for more help articles.


Meet our specialist advisers

Student support
Student support advisers
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Academic advisers
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Employability Advisers

More support services

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Financial difficulties
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Student wellbeing
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Disability support
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Careers and Employability Service
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International students
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Library services
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IT help