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  8. Targeting the use of reminders and notifications for uptake by populations (TURNUP): Systematic Review and Evidence Synthesis

Targeting the use of reminders and notifications for uptake by populations (TURNUP): Systematic Review and Evidence Synthesis

Lead investigators Sionnadh McLean (SHU), Sarah Salway (University of Sheffield)
Funded by NIHR
Amount £87,589
Dates January 2012 - March 2013

Aim

The aim of the project was to explore the differential effect of alternative types of reminders, written and automated, for scheduled health service encounters for different segments of the population on fulfilled or rescheduled appointments, substitutions and satisfaction. The following questions were addressed

  • 2.1 Which types of reminder systems are most effective in improving the uptake of health service appointments? Do any systems effectively support the cancellation of appointments?
  • 2.2 Do different reminder systems have differential effectiveness for particular population subgroups?
  • 2.3 What factors influence the effectiveness of different reminder systems for particular population subgroups?
    • 2.3.1 How do the perceptions and beliefs of patients, their carers and health professionals regarding specific types of reminder systems, and patient/carer resources and circumstances, influence their effectiveness?
    • 2.3.2 How do reminder intrinsic factors (e.g. content, delivery, setting, frequency, notice period) influence the effectiveness of reminder systems?
    • 2.3.3 How do healthcare organisational factors influence the effectiveness of reminder systems?
  • 2.4 What disadvantages should be considered when introducing reminder systems for specific populations for health care and health services?
  • 2.5 What are the economic impacts of reminder systems?
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