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Admissions appeals and complaints

How to submit an appeal or complaint about your application

You can appeal an admissions decision if you feel that:

  • we have not followed our policies and processes, or

  • we did not follow legislative and mandatory guidance.

You can also raise a complaint regarding the handling of your application.

We will not consider appeals against a decision based on academic judgement.

Appeals and complaints are confidential. They only involve the staff investigating the case, and those who made the original decision.

For more information download our appeals policy.

How to make an appeal

You can submit an appeal or complaint by email to applicantappeals@shu.ac.uk.

In your email, explain why you are appealing, and attach any supporting evidence.

We usually let you know we have received your appeal within 48 hours, and respond within 21 days.

What can happen

If we uphold your appeal, we might:

  • review the outcome of your application again,
  • invite you to a second interview, or
  • offer you a place, which can be deferred if necessary.

Applicants will not be disadvantaged as a result of making an appeal or complaint in good faith.

Get help

For questions or feedback about your application, please email us at homeadmissions@shu.ac.uk (or internationaladmissions@shu.ac.uk for international applications).

 

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