Vishal Parikh

Dr Vishal Jayendra Parikh

Principal Lecturer in Information Systems and Data Management


Vishal is an aspiring service sector academic and practitioner with experience in Service Strategy and Management for over 6 years in UK and overseas firms.

He is a principal lecturer in Information Systems, and teaching on both undergraduate and postgraduate courses run by Department of Computing at Sheffield Hallam University. He is also a Final Year Tutor on Business and Enterprise Programme and module leader for Entrepreneurship, Consultancy, and Project Management modules.


Vishal is currently a principal lecturer in Information Systems at Department of Computing in Faculty of STA at Sheffield Hallam University. He teaches at both undergraduate and postgraduate levels in Information Systems and Computing Subject Group. Some of the modules he has delivered thus far are as follows

  • Management of Strategy Change and Innovation at Level 7
  • IT Project Management at Level 7
  • Global Business Environment at Level 7
  • Developing Strategies for Change at Level 6
  • Business Appraisal and Infopreneurship at Level 6
  • Entrepreneurship and Employability at Level 5
  • IT Infrastructure and Emerging Technologies at Level 5
  • International Business at Level 4
  • Professionalism and Communication Skills at Level 4
  • Business Environment at Level 4

Also, he is currently doing PhD research in Organisation Management at Sheffield Business School. His research interests spans across service management of electronically transmitted services, and strategic and managerial challenges in creating, designing, and delivering services.

In addition, he holds Master of Business Administration in Information Systems (MBA) with distinction from Sheffield Hallam University, with Strategy, Business Intelligence, and Project Management as some of the core modules. He also holds a Bachelor of Engineering in Information Technology with distinction from South Gujarat University, India with specialisation in IT and Business Management.

Vishal has industrial experience in IT enabled service industry and Telecoms for over 6 years.


Department of Computing

College of Business, Technology and Engineering

Information Systems

Business and Computing, IT with Business Studies, MSc IT Professional

Entrepreneurship and Employability, Project Management, IT Infrastructure, Consultancy, Strategies for Change


Conference papers

Parikh, V. (2016). 'Call' Centres to 'Contact' Centres: Shifting Paradigms of Customer Service Systems and Research. RESER 2016 Proceedings.

Parikh, V., & Walton, J. (2012). Psychological contract and knowledge management mediated by cultural dynamics. Proceedings of the European Conference on Knowledge Management, ECKM, 2, 924-932.

Parikh, V., & Walton, J. (2011). A phenomenological study of the impact of knowledge intensity and environmental velocity on in source or hosted contact centres. PROCEEDINGS OF THE IADIS INTERNATIONAL CONFERENCE on INFORMATION SYSTEMS 2012, 393-398.

Book chapters

Parikh, V., & Walton, J. (2012). Psychological contract and knowledge management mediated by cultural dynamics. In Cegarra, J.G. (Ed.) Proceedings of the 13th European Conference on Knowledge Management. (pp. 923-932). Reading: Academic Publishing Internatioanl

Theses / Dissertations

Parikh, V. (2018). An Exploration of Contact Centre Service Management Within a Service Science Context. (Doctoral thesis). Supervised by Johnston, A., & Richardson, H.

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