Sheffield Hallam University's arrangements for student protection
The documents and policies in this section set out students’ rights and responsibilities and the arrangements we have in place to protect students.
Making a complaint
If a student thinks we have not followed our policies or processes, or they are unhappy with how we have done this, they can make a formal complaint using our complaints process (as above).
Students can make a complaint to the Office of the Independent Adjudicator (OIA) if we do not resolve their complaint satisfactorily. The OIA is an independent body set up to review complaints from individual students about higher education providers in England and Wales.
Further information is available at the Office of the Independent Adjudicator website.
The Office for Students (OfS) is the independent regulator for higher education in England. It does not handle individual complaints but anyone can submit a notification to the OfS if they think we may not be meeting its regulatory requirements.
- More information about the OfS’s regulatory requirements
- More information about the OfS’s notification process
Risk of closure process
The OfS monitors Sheffield Hallam University's financial position and, if it thinks the institution is at material risk of closure, it can require us to take specific actions to protect our students.
This might include a requirement to produce and comply with a ‘market exit plan’. This is a detailed document setting out plans and arrangements for any or all of the following:
- plans which would allow us to keep teaching students until they have completed their course
- arrangements for students to transfer to another university or college to complete their course
- arrangements for students to receive evidence of their studies to date (for example, certificates or academic transcripts setting out the modules they have studied and the grades they have achieved)
- information advice and guidance
- complaints
- refunds and compensation
- archiving of our academic records so students have access to the information they may need in future.
If the OfS thinks Sheffield Hallam University is at material risk of closure it will work with us to consider very carefully the information students need to know and when.
Our agents
We have published a list of the agents we work with and the services they provide for us.
If you have any concerns or complaints about how any of these agents have provided these services you should contact us through the complaint process outlined above.