Frequently asked questions
Updated 23 November 2023
This page outlines the more common Print Shop questions and is updated with relevant information over time. If you don't find the information you need here, you can contact us.
On this page
We sell a wide range of printed materials, that includes business cards, booklets, leaflets, stationery, stickers, invitations, posters and postcards, banner stands, wall, floor, and window graphics. View our full range of products.
Print ready artwork
This means when the printed image runs off the page. Put simply, there are no white lines at the edges. To achieve a bleed, the job will have to be printed on oversize paper and trimmed to the finished size. You will need to allow at least 3mm if you want your document to bleed.
Crop marks help the printer achieve registration and also ensure accuracy when trimming the job.
How was the artwork that was used for printing originally created? i.e. hard copy or electronic.
Standard print measurements
A7 - 74mm x 105mm
A6 - 105mm x 148mm
A5 - 148mm x 210mm
A4 - 210mm x 297mm
A3 - 297mm x 420mm
A2 - 420mm x 594mm
A1 - 594mm x 841mm
A0 - 841mm x 1189mm
How to supply my files
We require print-ready PDF files. When you place your printing online, the system will automatically convert your file into a PDF. We need all files to be supplied as single pages and not spreads.
Our largest print size
The largest size is typically A0 (841mm x 1189mm), but we can print larger depending on the material you require, the length/width of the roll. For wall, floor and window graphics we can print in sections, which means any size is possible. If you cannot find the product you require online, please contact the team at firstname.lastname@example.org
We can up to A0 (841mm x 1189mm)
We offer several types of binding. We can thermal, wire and channel bind from hard copy while you wait Monday - Friday 9am - 3pm, and there is no need to book.
- thermal binding - while you wait
- channel bound - while you wait
- wire binding - while you wait
- Saddle stitched (similar to a magazine) this type of binding can only be done when we print your document and not from hard copy.
- Cloth bound (PhD, MPhil) please allow three working weeks.
- Perfect bound, please allow three working weeks.
Staff can order Sheffield Hallam University business cards via our online ordering system.
Students and the public can order business cards via our online ordering system, simply upload your final PDF file via our online ordering system.
We do not offer an in-house design service; however, we can arrange this through one of our preferred suppliers. Please send an email to email@example.com
Everyone can obtain a quote online. There is no need to upload the file, just add the details and the system will generate a quote, please see the help video for further information.
How to pay
Internal staff orders can be paid for with a cost code.
Payment can be made when placing your order online with a debit or credit card.
We are also able to invoice for certain orders, please email the Print Shop for further information.
The Print Shop can provide a scanning service for digitisation of documentation to enable remote sharing and collaboration. Please contact the Print Shop to discuss any of the above services or any other requirements you may have that they can support you with.
Print to Mark
The Print Shop can support colleagues that are unable to mark without printed copies. The print-to-mark service can be accessed in the normal way via the online order system. When requesting this service please follow the print-to-mark guidance but specify the address to which the work should be delivered.
Academic materials to support teaching
Although most course materials are going online, if there is a need for printed materials to help support teaching the Print Shop can print and post these out, by uploading the documents via the online order system.
Speed of service
Any student university course work (dissertations, projects. assignments and logbooks that are either thermal, wire or channel bound, as well as leaflets and posters) ordered online before 7am, Monday - Friday, we guarantee to have ready to collect the same day before 2pm.
We can bind while you wait, Monday - Friday, 9am - 3pm from your hard copy. There is no need to book an appointment.
Over 50% of all jobs are completed the same day, but please allow as much time as possible.
Delivery of print
We can deliver to any location on campus or post your printing to your home address via Royal Mail. Collection is also possible from Level 1 Adsetts library, Monday – Friday 9am – 3pm.
Issues or questions about my order
If you are unhappy with your order, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.
Cancelling my order
Because we use automated workflows, it will not be possible to cancel an order once you have checked out.
Level 1, Adsetts Library, City Campus, Sheffield Hallam University
Monday - Friday 9am - 3pm