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Jonathan Gorst

Dr Jonathan Gorst PhD

Deputy Head, Department of Management

Summary

Dr Jonathan Gorst is Deputy Head of the Department of Management, Sheffield Business School, where he lectures in the areas of Supply Chain Management, Logistics and Quality Management.  Jonathan's personal research is in the area of Reverse Logistics.  He has been researching this area for the last fifteen years and in recent years this has been focused on Retail Returns and the implications of Omni Channel Shopping. His current work focuses on a Reverse Logistics Tool Kit which has been developed to aid companies assess their current Reverse Logistics processes and target where they can make improvements.  Jonathan is part of the Reverse Logistics Research Group which brings together colleagues from the Universities of Sheffield Hallam, Sheffield, and Cranfield to develop and carry out further research in the area of reverse logistics.  Jonathan is also an active member of the Chartered Institute of Logistics and Transport’s (CILT) and is co-chair of the Retail, Food and Reverse Logistics Forum.

  • About

    Qualifications

    • 2014: Post Graduate Certificate in Education, Sheffield Hallam University, United Kingdom
    • 2000: PhD Modelling Customer Satisfaction in Service Industries, Sheffield Hallam University, United Kingdom
    • 1995: BSc Systems Modelling, Sheffield Hallam University, United Kingdom

    Chair of national or international conference

    International

    • 2017: , Supply Chain Management Strategies Summit, Germany

    National

    • 2017: , Omni Channel Conference, United Kingdom

    Member of professional body

    Membership

    • 2014: , Chartered Institute of Logistics and Transport (CILT), formerly (CIT), United Kingdom

    Validation Panel Member

    External validation panel member

    • 2017: , Huddersfield Horizon, United Kingdom
    • 2016: , Blue Coat Academy, United Kingdom

    Internal validation panel member

    • 2017: , Sheffield Hallam University, United Kingdom
    • 2017: , Sheffield Hallam University, United Kingdom

    Principal Lecturer

    Teaching expertise

    • Post Graduate Research - DBA
    • Post Graduate Research - PhD
    • Quality
    • Supply Chain Management and Logistics

    Research

    • Reverse Logistics

    Industry Links

    • Chartered Institute of Logistics and Transport
    • Chartered Institute of Logistics and Transport
    • Chartered Institute of Logistics and Transport

  • Teaching

    Department of Finance, Accounting and Business Systems

    Sheffield Business School

    Business Operations and Systems

  • Publications

    Journal articles

    Bernon, M., Cullen, J., & Gorst, J. (2016). Online retail returns management: Integration within anomni-channel distribution context. International Journal of Physical Distribution & Logistics Management, 46 (6/7). http://doi.org/10.1108/IJPDLM-01-2015-0010

    Cullen, J., Tsamenyi, M., Bernon, M., & Gorst, J. (2013). Reverse logistics in the UK retail sector: A case study of the role of management accounting in driving organisational change. Management Accounting Research, 24 (3), 212-227. http://doi.org/10.1016/j.mar.2013.01.002

    Gorst, J.K., Wallace, W., & Kanji, G.K. (1999). Customer satisfaction at the Sheffield World Congress, 1998. Total Quality Management, 10 (4-5), 561-568. http://doi.org/10.1080/0954412997532

    Conference papers

    Mendoza, F., & Gorst, J. (2012). The Alchemy Exchange - Turning Student Consultancy Opportunities into a Good Student Experience. In Howlett, R.J., Gabrys, B., Musial-Gabrys, K., & Roach, J. (Eds.) Fourth International Conference on Innovation through Knowledge Transfer, InnovationKT-2012. Springer

    Case studies

    Gorst, J. (2011). Reverse Logistics: Halfords Case Study.

    Theses / Dissertations

    Saddiq, S. (2017). Visual communication: a methodology for measuring management intention and shopfloor acknowledged meaning. (Doctoral thesis). Supervised by Gorst, J. http://doi.org/10.7190/shu-thesis-00036

    Presentations

    Gorst, J. (2017). Why Retailers Need to Work Harder on their Returns.

    Gorst, J. (2017). Streamlining the Retail Returns Process.

    Gorst, J. (2017). Omni-channel shopping and the returns process.

    Gorst, J. (2016). Reverse Logistics.

    Gorst, J. (2016). Gain insight to Consumer Choices.

    Gorst, J. (2015). Rethinking The Supply Chain for an Omni-Channel Era.

    Gorst, J. (2015). Retail Returns.

    Gorst, J. (2015). Retail Returns.

    Gorst, J. (2015). Retail Returns.

    Gorst, J. (2015). Boxit 2015.

    Gorst, J. (2015). Reverse Logistics.

    Gorst, J. (2015). Multi-Channel Returns Management.

    Gorst, J. (2014). Lessons from the past and opportunities for the future.

    Gorst, J. (2014). Managing Retail Returns.

    Gorst, J. (2014). From research through co-creation of knowledge to impact.

    Mendoza, F., & Gorst, J. (2013). The Alchemy Exchange - Turning Student Consultancy Opportunities into a Good Student Experience. http://doi.org/10.1007/978-3-642-34219-6_9

    Gorst, J. (2012). Solving problems associated with returned goods.

    Other publications

    Gorst, J. (2017). Supply Chain Excellence Awards 2017. London: Akabo Media

    Gorst, J. (2010). Reverse Logistics - CIMA Research Executive Series. CIMA Research Executive Series

  • Other activities

    Research funding or grant

    • 2016: Pedagogic Innovation Fund, Sheffield Hallam University, United Kingdom

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