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  4. Dr Jonathan Gorst

Dr Jonathan Gorst PhD

Deputy Head, Department of Management


Summary

Dr Jonathan Gorst is Deputy Head of the Department of Management, Sheffield Business School, where he lectures in the areas of Supply Chain Management, Logistics and Quality Management.  Jonathan's personal research is in the area of Reverse Logistics.  He has been researching this area for the last fifteen years and in recent years this has been focused on Retail Returns and the implications of Omni Channel Shopping. His current work focuses on a Reverse Logistics Tool Kit which has been developed to aid companies assess their current Reverse Logistics processes and target where they can make improvements.  Jonathan is part of the Reverse Logistics Research Group which brings together colleagues from the Universities of Sheffield Hallam, Sheffield, and Cranfield to develop and carry out further research in the area of reverse logistics.  Jonathan is also an active member of the Chartered Institute of Logistics and Transport’s (CILT) and is co-chair of the Retail, Food and Reverse Logistics Forum.

About

Qualifications

  • 2014: Post Graduate Certificate in Education, Sheffield Hallam University, United Kingdom
  • 2000: PhD Modelling Customer Satisfaction in Service Industries, Sheffield Hallam University, United Kingdom
  • 1995: BSc Systems Modelling, Sheffield Hallam University, United Kingdom

Chair of national or international conference

International

  • 2017: , Supply Chain Management Strategies Summit, Germany

National

  • 2017: , Omni Channel Conference, United Kingdom

Member of professional body

Membership

  • 2014: , Chartered Institute of Logistics and Transport (CILT), formerly (CIT), United Kingdom

Validation Panel Member

External validation panel member

  • 2017: , Huddersfield Horizon, United Kingdom
  • 2016: , Blue Coat Academy, United Kingdom

Internal validation panel member

  • 2017: , Sheffield Hallam University, United Kingdom
  • 2017: , Sheffield Hallam University, United Kingdom

Principal Lecturer

Teaching expertise

  • Post Graduate Research - DBA
  • Post Graduate Research - PhD
  • Quality
  • Supply Chain Management and Logistics

Research

  • Reverse Logistics

Industry Links

  • Chartered Institute of Logistics and Transport
  • Chartered Institute of Logistics and Transport
  • Chartered Institute of Logistics and Transport

Teaching

Department of Finance, Accounting and Business Systems

Sheffield Business School

Business Operations and Systems

Publications

Journal articles

Gorst, J., & Ballantyne, E. (2021). Retail Returns: Turning cost into profit at a UK 3PL. Journal of Supply Chain Management, Logistics and Procurement, 3 (4), 387-398. https://www.henrystewartpublications.com/jscm/v3

Bernon, M., Cullen, J., & Gorst, J. (2016). Online retail returns management: Integration within anomni-channel distribution context. International Journal of Physical Distribution & Logistics Management, 46 (6/7). http://doi.org/10.1108/IJPDLM-01-2015-0010

Gorst, J., & Cass, S. (2013). Client Relationship Management - A mechanism for more effective Knowledge Transfer? The Journal of Innovation Impact, 5 (1), 136-145.

Cullen, J., Tsamenyi, M., Bernon, M., & Gorst, J. (2013). Reverse logistics in the UK retail sector: A case study of the role of management accounting in driving organisational change. Management Accounting Research, 24 (3), 212-227. http://doi.org/10.1016/j.mar.2013.01.002

Gorst, J.K., Wallace, W., & Kanji, G.K. (1999). Customer satisfaction at the Sheffield World Congress, 1998. Total Quality Management, 10 (4-5), 561-568. http://doi.org/10.1080/0954412997532

Gorst, J., Kanji, G., & Wallace, W. (1998). Providing customer satisfaction. Total Quality Management, 9 (4-5), 100-103. http://doi.org/10.1080/0954412988659

Conference papers

Mendoza, F., & Gorst, J. (2012). The Alchemy Exchange - Turning Student Consultancy Opportunities into a Good Student Experience. In Howlett, R.J., Gabrys, B., Musial-Gabrys, K., & Roach, J. (Eds.) Fourth International Conference on Innovation through Knowledge Transfer, InnovationKT-2012. Springer

Books

Kanji, G., & Gorst, J. (2005). Customer Satisfaction in Service Industries. (1).

Case studies

Cullen, J., Bernon, M., & Gorst, J. (2011). Reverse Logistics: Halfords Case Study.CIMA Global.

Reports

Bernon, M., Cullen, J., & Gorst, J. (2018). Reverse Logistics Workbook. Reverse Logistics Research Group.

Cullen, J., Gorst, J., & Bernon, M. (2012). Solving problems associated with returned good. (Management). Academy of Social Sciences & Society for the Advancement of Management Studies.

Bernon, M., Cullen, J., & Gorst, J. (2008). Tools to Manage Reverse Logistics. Department for Transport.

Theses / Dissertations

Saddiq, S. (2017). Visual communication: a methodology for measuring management intention and shopfloor acknowledged meaning. (Doctoral thesis). Supervised by Gorst, J. http://doi.org/10.7190/shu-thesis-00036

Gorst, J.K. (2000). Modelling customer satisafaction in service industries. (Doctoral thesis). Supervised by Wallace, W., & Kanji, G.

Internet Publications

Gorst, J., Ballantyne, E., Bernon, M., Meira, J., & Cullen, J. (2020). View from Academia - A Toolkit to manage Reverse Logistics.

Presentations

Gorst, J., Ballantyne, E., Cullen, J., & Bernon, M. (2019). Managing Retail Returns. Presented at: Managing Retail Returns, Luton, UK

Gorst, J. (2019). Retail Returns: An Overview. Presented at: 4th Annual S&OP to Integrated Business Planning, Amsterdam, Netherlands

Gorst, J. (2019). Managing Retail Returns. Presented at: 21st Annual EMEA Supply Chain & Logistics Summit & Expo 2019, Antwerp, Belgium

Gorst, J. (2019). Retail Returns: Some Observations. Presented at: Visit to the Clipper Logistics Returns and Pre-retail Distribution Centre, Northampton, UK

Gorst, J., Ballantyne, E., Cullen, J., & Bernon, M. (2019). Managing Retail Returns. Presented at: Managing Retail Returns, Sheffield, UK

Gorst, J. (2019). Degree Apprenticeships and their Impact on Executive Education. Presented at: Executive Education Symposium, Sheffield, UK

Gorst, J. (2019). Retail Returns – A Research Perspective. Presented at: Logistics Leaders, Sheffield, UK

Gorst, J. (2018). Turn your reverse supply chain into a profit centre. Presented at: Supply Chain and Logistics Summit 2018, Amsterdam, Netherlands

Gorst, J. (2017). Streamlining the Retail Returns Process. Presented at: Supply Chain Management Strategies, Berlin, Germany

Gorst, J. (2017). Omni-channel shopping and the returns process. Presented at: Omni-Channel Conference, London, UK

Gorst, J. (2017). Why Retailers Need to Work Harder on their Returns. Presented at: eDelivery Expo, Birmingham, UK

Gorst, J. (2016). Reverse Logistics.

Gorst, J. (2016). Gain insight to Consumer Choices.

Gorst, J. (2016). Reverse Logistics: The sustainable way to meet customers' expectations and reduce costs. Presented at: Supply Chain and Logistics Summit, Barcelona, Spain

Gorst, J. (2016). Gain insight to Consumer Choices: Are we bombarding our customer in the hope of enhancing customer experience? Presented at: Customer Returns Management and Logistics, Birmingham, UK

Gorst, J. (2015). Rethinking The Supply Chain for an Omni-Channel Era.

Gorst, J. (2015). Retail Returns.

Gorst, J. (2015). Retail Returns.

Gorst, J. (2015). Retail Returns.

Gorst, J. (2015). Reverse Logistics in the UK. Presented at: Boxit 2015, Manchester

Gorst, J. (2015). Multi-Channel Returns Management.

Gorst, J. (2015). Retail Returns – An Academic Perspective. Presented at: Heads of Industry, London, UK

Gorst, J. (2015). Retail Returns – An Academic Perspective. Presented at: D2N2, East Midlands Airport, UK

Gorst, J. (2015). Rethinking The Supply Chain for an Omni-Channel Era: Investigating the Implications of Omni-Channel and Multi-Channel. Presented at: The 2nd Annual Customer Returns Summit, London, UK

Gorst, J. (2015). Boxit 2015. Presented at: Boxit 2015, Manchester, UK

Gorst, J. (2015). Reverse Logistics company workshop. Presented at: Kuehne+Nagel & CISCO Wrokshop, Netherlands

Gorst, J. (2015). Multi-Channel Returns Management: Turning a logistical challenge into a commercial opportunity. Presented at: E-Delivery Expo, Birmingham, UK

Gorst, J., Cullen, J., & Bernon, M. (2015). Retail Returns: A Research Perspective. Presented at: 3rd Annual Advanced Reverse Logistics Strategies Conference, Prague, Czech Republic

Gorst, J. (2014). Lessons from the past and opportunities for the future.

Gorst, J. (2014). Managing Retail Returns.

Gorst, J. (2014). From research through co-creation of knowledge to impact.

Gorst, J., Cullen, J., & Bernon, M. (2014). Lessons from the past and opportunities for the future. Presented at: Customer Returns Summit 2014, London

Mendoza, F., & Gorst, J. (2013). The Alchemy Exchange - Turning Student Consultancy Opportunities into a Good Student Experience. http://doi.org/10.1007/978-3-642-34219-6_9

Other publications

Gorst, J. (2017). Supply Chain Excellence Awards 2017. London: Akabo Media

Cullen, J., Bernon, M., & Gorst, J. (2010). Reverse Logistics. CIMA Research Executive Series

Other activities

Research funding or grant

  • 2016: Pedagogic Innovation Fund, Sheffield Hallam University, United Kingdom

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