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  4. Dr Jonathan Gorst
Jonathan Gorst

Dr Jonathan Gorst PhD

Principal Lecturer

Summary

Jonathan is a Principal Lecturer at Sheffield Business School, where he lectures in the areas of Quality Management, Supply Management and Logistics. Jonathan has been researching in the area of Reverse Logistics for the last twelve years and in recent years this has been focused on Retail Returns. Jonathan is currently the vice chair of the Chartered Institute of Logistics and Transport's (CILT) Reverse Logistics Forum, as well as been involved with the CILTs North East region and South Yorkshire branch network.

  • About

    Qualifications

    • 2014: Post Graduate Certificate in Education, Sheffield Hallam University, United Kingdom
    • 2000: PhD Modelling Customer Satisfaction in Service Industries, Sheffield Hallam University, United Kingdom
    • 1995: BSc Systems Modelling, Sheffield Hallam University, United Kingdom

    Chair of national or international conference

    International

    • 2017: , Supply Chain Management Strategies Summit, Germany

    National

    • 2017: , Omni Channel Conference, United Kingdom

    Member of professional body

    Membership

    • 2014: , Chartered Institute of Logistics and Transport (CILT), formerly (CIT), United Kingdom

    Validation Panel Member

    External validation panel member

    • 2017: , Huddersfield Horizon, United Kingdom
    • 2016: , Blue Coat Academy, United Kingdom

    Internal validation panel member

    • 2017: , Sheffield Hallam University, United Kingdom
    • 2017: , Sheffield Hallam University, United Kingdom

    Principal Lecturer

    Teaching expertise

    • Post Graduate Research - DBA
    • Post Graduate Research - PhD
    • Quality
    • Supply Chain Management and Logistics

    Research

    • Reverse Logistics

    Industry Links

    • Chartered Institute of Logistics and Transport
    • Chartered Institute of Logistics and Transport
    • Chartered Institute of Logistics and Transport

  • Teaching

    Department of Finance, Accounting and Business Systems

    Sheffield Business School

    Business Operations and Systems

  • Publications

    Journal articles

    Bernon, M., Cullen, J., & Gorst, J. (2016). Online retail returns management: Integration within anomni-channel distribution context. International Journal of Physical Distribution & Logistics Management, 46 (6/7). http://doi.org/10.1108/IJPDLM-01-2015-0010

    Cullen, J., Tsamenyi, M., Bernon, M., & Gorst, J. (2013). Reverse logistics in the UK retail sector: A case study of the role of management accounting in driving organisational change. Management Accounting Research, 24 (3), 212-227. http://doi.org/10.1016/j.mar.2013.01.002

    Gorst, J.K., Wallace, W., & Kanji, G.K. (1999). Customer satisfaction at the Sheffield World Congress, 1998. Total Quality Management, 10 (4-5).

    Case studies

    Gorst, J. (2011). Reverse Logistics: Halfords Case Study.

    Theses / Dissertations

    Saddiq, S. (n.d.). Visual communication: a methodology for measuring management intention and shopfloor acknowledged meaning. (Doctoral thesis). Supervised by Gorst, J. http://doi.org/10.7190/shu-thesis-00036

    Presentations

    Gorst, J. (2017). Why Retailers Need to Work Harder on their Returns.

    Gorst, J. (2017). Streamlining the Retail Returns Process.

    Gorst, J. (2017). Omni-channel shopping and the returns process.

    Gorst, J. (2016). Reverse Logistics.

    Gorst, J. (2016). Gain insight to Consumer Choices.

    Gorst, J. (2015). Rethinking The Supply Chain for an Omni-Channel Era.

    Gorst, J. (2015). Retail Returns.

    Gorst, J. (2015). Retail Returns.

    Gorst, J. (2015). Retail Returns.

    Gorst, J. (2015). Boxit 2015.

    Gorst, J. (2015). Reverse Logistics.

    Gorst, J. (2015). Multi-Channel Returns Management.

    Gorst, J. (2014). Lessons from the past and opportunities for the future.

    Gorst, J. (2014). Managing Retail Returns.

    Gorst, J. (2014). From research through co-creation of knowledge to impact.

    Mendoza, F., & Gorst, J. (2013). The Alchemy Exchange - Turning Student Consultancy Opportunities into a Good Student Experience. http://doi.org/10.1007/978-3-642-34219-6_9

    Gorst, J. (2012). Solving problems associated with returned goods.

    Other publications

    Gorst, J. (2017). Supply Chain Excellence Awards 2017. London: Akabo Media

    Gorst, J. (2010). Reverse Logistics - CIMA Research Executive Series. CIMA Research Executive Series

  • Other activities

    Research funding or grant

    • 2016: Pedagogic Innovation Fund, Sheffield Hallam University, United Kingdom

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