Koohang, A., Nord, J.H., Ooi, K.-.B., Tan, G.W.-.H., Al-Emran, M., Aw, E.C.-.X., ... Wong, L.-.W. (2023). Shaping the Metaverse into Reality: A Holistic Multidisciplinary Understanding of Opportunities, Challenges, and Avenues for Future Investigation. Journal of Computer Information Systems, 63 (3), 735-765. http://doi.org/10.1080/08874417.2023.2165197

Selem, K.M., Sigala, M., Shoukat, M.H., Shehata, A.E., & Mkheimer, I.M. (2023). Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models. Journal of Hospitality Marketing & Management. http://doi.org/10.1080/19368623.2023.2203182

Dwivedi, Y.K., Hughes, L., Wang, Y., Alalwan, A.A., Ahn, S.J.G., Balakrishnan, J., ... Wirtz, J. (2023). Metaverse marketing: How the metaverse will shape the future of consumer research and practice. Psychology & Marketing, 40 (4), 750-776. http://doi.org/10.1002/mar.21767

Sigala, M., Ren, L., Li, Z., & Dioko, L.D.A.N. (2023). Talent management in hospitality during the COVID-19 pandemic in Macao: a contingency approach. International Journal of Contemporary Hospitality Management. http://doi.org/10.1108/ijchm-06-2022-0793

Dwivedi, Y.K., Hughes, L., Baabdullah, A.M., Ribeiro-Navarrete, S., Giannakis, M., Al-Debei, M.M., ... Wamba, S.F. (2022). Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 66, 102542. http://doi.org/10.1016/j.ijinfomgt.2022.102542

Kim, J., Park, J., Kim, S.S., Lee, D.C., & Sigala, M. (2022). COVID-19 Restrictions and Variety Seeking in Travel Choices and Actions: The Moderating Effects of Previous Experience and Crowding. Journal of Travel Research, 61 (7), 1648-1665. http://doi.org/10.1177/00472875211037744

Molina-Collado, A., Gómez-Rico, M., Sigala, M., Molina, M.V., Aranda, E., & Salinero, Y. (2022). Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach. Information Technology & Tourism, 24 (2), 299-340. http://doi.org/10.1007/s40558-022-00227-8

Molina-Collado, A., Gómez-Rico, M., Sigala, M., Molina, M.V., Aranda, E., & Salinero, Y. (2022). Correction to: Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach. Information Technology & Tourism, 24 (2), 341-342. http://doi.org/10.1007/s40558-022-00230-z

Dwivedi, Y.K., Hughes, L., Cheung, C.M.K., Conboy, K., Duan, Y., Dubey, R., ... Viglia, G. (2022). Editorial: How to develop a quality research article and avoid a journal desk rejection. International Journal of Information Management, 62, 102426. http://doi.org/10.1016/j.ijinfomgt.2021.102426

Cham, T., Lim, Y., & Sigala, M. (2022). Marketing and social influences, hospital branding, and medical tourists' behavioural intention: Before‐ and after‐service consumption perspective. International Journal of Tourism Research, 24 (1), 140-157. http://doi.org/10.1002/jtr.2489

Junaid, I., Sigala, M., & Banchit, A. (2021). Implementing community-based tourism (CBT): Lessons learnt and implications by involving students in a CBT project in Laelae Island, Indonesia. Journal of Hospitality, Leisure, Sport & Tourism Education, 29, 100295. http://doi.org/10.1016/j.jhlste.2020.100295

Albayrak, T., Caber, M., & Sigala, M. (2021). A quality measurement proposal for corporate social network sites: the case of hotel Facebook page. Current Issues in Tourism, 24 (20), 2955-2970. http://doi.org/10.1080/13683500.2020.1854199

Utkarsh, , & Sigala, M. (2021). A bibliometric review of research on COVID-19 and tourism: Reflections for moving forward. Tourism Management Perspectives, 40, 100912. http://doi.org/10.1016/j.tmp.2021.100912

Bagherzadeh, S., Shokouhyar, S., Jahani, H., & Sigala, M. (2021). A generalizable sentiment analysis method for creating a hotel dictionary: using big data on TripAdvisor hotel reviews. Journal of Hospitality and Tourism Technology, 12 (2), 210-238. http://doi.org/10.1108/jhtt-02-2020-0034

Sarwar, A., Muhammad, L., & Sigala, M. (2021). Unraveling the complex nexus of punitive supervision and deviant work behaviors: findings and implications from hospitality employees in Pakistan. International Journal of Contemporary Hospitality Management, 33 (5), 1437-1460. http://doi.org/10.1108/ijchm-08-2020-0808

Sigala, M., & Steriopoulos, E. (2021). Does emotional engagement matter in dark tourism? Implications drawn from a reflective approach. Journal of Heritage Tourism, 16 (4), 412-432. http://doi.org/10.1080/1743873x.2020.1851697

Ye, E.M., Du, J.T., Hansen, P., Ashman, H., Sigala, M., & Huang, S.S. (2021). Understanding roles in collaborative information behaviour: a case of Chinese group travelling. Information Processing & Management, 58 (4), 102581. http://doi.org/10.1016/j.ipm.2021.102581

Sigala, M., Kumar, S., Donthu, N., Sureka, R., & Joshi, Y. (2021). A bibliometric overview of the Journal of Hospitality and Tourism Management: Research contributions and influence. Journal of Hospitality and Tourism Management, 47, 273-288. http://doi.org/10.1016/j.jhtm.2021.04.005

Sigala, M. (2021). Rethinking of Tourism and Hospitality Education When Nothing Is Normal: Restart, Recover, or Rebuild. Journal of Hospitality & Tourism Research, 45 (5), 920-923. http://doi.org/10.1177/10963480211012058

Donthu, N., Kumar, S., Ranaweera, C., Sigala, M., & Sureka, R. (2021). Journal of Service Theory and Practice at age 30: past, present and future contributions to service research. Journal of Service Theory and Practice, 31 (3), 265-295. http://doi.org/10.1108/jstp-10-2020-0233

Koo, C., Xiang, Z., Gretzel, U., & Sigala, M. (2021). Artificial intelligence (AI) and robotics in travel, hospitality and leisure. Electronic markets, 31 (3), 473-476. http://doi.org/10.1007/s12525-021-00494-z

Sigala, M. (2020). Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research. Journal of business research, 117, 312-321. http://doi.org/10.1016/j.jbusres.2020.06.015

Fong, L.H.N., Gursoy, D., & Sigala, M. (2020). Experimental research in tourism. Asia Pacific Journal of Tourism Research, 25 (7), 707-709. http://doi.org/10.1080/10941665.2020.1775277

Kalargyrou, V., Trivellas, P., & Sigala, M. (2020). Guests’ stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter? Asia Pacific Journal of Tourism Research, 25 (7), 748-765. http://doi.org/10.1080/10941665.2020.1769697

Goh, E., & Sigala, M. (2020). Integrating Information & Communication Technologies (ICT) into classroom instruction: teaching tips for hospitality educators from a diffusion of innovation approach. Journal of Teaching in Travel & Tourism, 20 (2), 156-165. http://doi.org/10.1080/15313220.2020.1740636

Tham, A., & Sigala, M. (2020). Road block(chain): bit(coin)s for tourism sustainable development goals? Journal of Hospitality and Tourism Technology, 11 (2), 203-222. http://doi.org/10.1108/jhtt-05-2019-0069

Sigala, M., & Robinson, R.N.S. (2019). Introduction: The Evolution of Wine Tourism Business Management. . http://doi.org/10.1007/978-3-319-75462-8_1

Šegota, T., Sigala, M., Gretzel, U., Day, J., Kokkranikal, J., Smith, M., ... Rakić, T. (2019). Future agendas in urban tourism research: special editorial. International Journal of Tourism Cities, 5 (2), 109-124. http://doi.org/10.1108/ijtc-06-2019-111

Sigala, M. (2019). A market approach to social value co-creation: Findings and implications from “Mageires” the social restaurant. Marketing Theory, 19 (1), 27-45. http://doi.org/10.1177/1470593118772208

Sigala, M., Toni, M., Renzi, M.F., Pietro, L.D., & Mugion, R.G. (2019). Gamification in Airbnb: Benefits and risks. e-Review of Tourism Research, 16 (2-3), 24-32.

Ye, E.M., Du, J.T., Ashman, H., Hansen, P., Huang, S.S., & Sigala, M. (2019). “Active followers”: An emerging role of information behaviour among group holiday makers. Proceedings of the Association for Information Science and Technology, 56 (1), 829-831. http://doi.org/10.1002/pra2.194

Sigala, M. (2018). Implementing social customer relationship management. International Journal of Contemporary Hospitality Management, 30 (7), 2698-2726. http://doi.org/10.1108/ijchm-10-2015-0536

Sultan, P., Wong, H.Y., & Sigala, M. (2018). Segmenting the Australian organic food consumer market. Asia Pacific Journal of Marketing and Logistics, 30 (1), 163-181. http://doi.org/10.1108/apjml-10-2016-0211

Tussyadiah, I.P., & Sigala, M. (2018). Shareable tourism: tourism marketing in the sharing economy. Journal of Travel & Tourism Marketing, 35 (1), 1-4. http://doi.org/10.1080/10548408.2018.1410938

Sigala, M. (2018). New technologies in tourism: From multi-disciplinary to anti-disciplinary advances and trajectories. Tourism Management Perspectives, 25, 151-155. http://doi.org/10.1016/j.tmp.2017.12.003

Kunz, W., Aksoy, L., Bart, Y., Heinonen, K., Kabadayi, S., Ordenes, F.V., ... Theodoulidis, B. (2017). Customer engagement in a Big Data world. Journal of Services Marketing, 31 (2), 161-171. http://doi.org/10.1108/jsm-10-2016-0352

Sigala, M. (2017). Collaborative commerce in tourism: implications for research and industry. Current Issues in Tourism, 20 (4), 346-355. http://doi.org/10.1080/13683500.2014.982522

Sigala, M. (2016). Learning with the market. International Journal of Contemporary Hospitality Management, 28 (6), 1245-1286. http://doi.org/10.1108/ijchm-06-2014-0285

Altinay, L., Sigala, M., & Waligo, V. (2016). Social value creation through tourism enterprise. Tourism Management, 54, 404-417. http://doi.org/10.1016/j.tourman.2015.12.011

Sigala, M. (2016). Introduction to Part 4. Social Media in Travel, Tourism and Hospitality: Theory, Practice and Cases, 257-259.

Sigala, M., Christou, E., & Gretzel, U. (2016). Introduction. Social Media in Travel, Tourism and Hospitality: Theory, Practice and Cases, 1-3.

Sigala, M. (2016). Introduction to Part 1. Social Media in Travel, Tourism and Hospitality: Theory, Practice and Cases, 7-10.

Sigala, M. (2015). From Demand Elasticity to Market Plasticity: A Market Approach for Developing Revenue Management Strategies in Tourism. Journal of Travel & Tourism Marketing, 32 (7), 812-834. http://doi.org/10.1080/10548408.2015.1063801

Sigala, M. (2015). The application and impact of gamification funware on trip planning and experiences: the case of TripAdvisor’s funware. Electronic Markets, 25 (3), 189-209. http://doi.org/10.1007/s12525-014-0179-1

Gretzel, U., Koo, C., Sigala, M., & Xiang, Z. (2015). Special issue on smart tourism: convergence of information technologies, experiences, and theories. Electronic Markets, 25 (3), 175-177. http://doi.org/10.1007/s12525-015-0194-x

Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic Markets, 25 (3), 179-188. http://doi.org/10.1007/s12525-015-0196-8

Lagos, E., Harris, A., & Sigala, M. (2015). Emotional language for image formation and market segmentation in dark tourism destinations: Findings from tour operators' websites promoting gallipoli. Tourismos, 10 (2), 153-170.

Fotiadis, A.K., & Sigala, M. (2015). Developing a framework for designing an Events Management Training Simulation (EMTS). Journal of Hospitality, Leisure, Sport & Tourism Education, 16, 59-71. http://doi.org/10.1016/j.jhlste.2015.03.001

Sigala, M., & Kyriakidou, O. (2015). Creativity and innovation in the service sector. The Service Industries Journal, 35 (6), 297-302. http://doi.org/10.1080/02642069.2015.1010159

Sigala, M. (2015). Applying Gamification and Assessing its Effectiveness in a Tourism Context : Behavioural and Psychological Outcomes of the TripAdvisor’s Gamification Users. Asia Pacific Journal of Information Systems, 25 (1), 179-210. http://doi.org/10.14329/apjis.2015.25.1.179

Sigala, M., & Chalkiti, K. (2015). Knowledge management, social media and employee creativity. International Journal of Hospitality Management, 45, 44-58. http://doi.org/10.1016/j.ijhm.2014.11.003

Ranaweera, C., & Sigala, M. (2015). From service quality to service theory and practice. Journal of Service Theory and Practice, 25 (1), 2-9. http://doi.org/10.1108/jstp-11-2014-0248

Sigala, M. (2014). Social Tourism: Perspectives and Potential. Tourism Management, 43, 3. http://doi.org/10.1016/j.tourman.2014.01.008

Sigala, M. (2014). Tourist Experience and Fulfilment. Tourism Management, 43, 1-2. http://doi.org/10.1016/j.tourman.2014.01.007

Sigala, M. (2014). Evaluating the performance of destination marketing systems (DMS): stakeholder perspective. Marketing Intelligence & Planning, 32 (2), 208-231. http://doi.org/10.1108/mip-08-2013-0131

Sigala, M. (2014). Customer Involvement in Sustainable Supply Chain Management. Cornell Hospitality Quarterly, 55 (1), 76-88. http://doi.org/10.1177/1938965513504030

Sigala, M., & Christou, E. (2014). Social computing in travel, tourism and hospitality. Computers in Human Behavior, 30, 771-772. http://doi.org/10.1016/j.chb.2013.11.003

Sigala, M., & Chalkiti, K. (2014). Investigating the exploitation of web 2.0 for knowledge management in the Greek tourism industry: An utilisation–importance analysis. Computers in Human Behavior, 30, 800-812. http://doi.org/10.1016/j.chb.2013.05.032

(2013). Kill the Company: End the Status Quo, Start an Innovation Revolution. Journal of Product & Brand Management, 22 (5/6), 430-431. http://doi.org/10.1108/jpbm-12-2012-0232

Sigala, M. (2013). Tourism, Magic and Modernity: Cultivating the Human Garden. Tourism Management, 37, 36. http://doi.org/10.1016/j.tourman.2013.01.001

Sigala, M. (2013). Examining the adoption of destination management systems. Management Decision, 51 (5), 1011-1036. http://doi.org/10.1108/md-11-2012-0800

Sigala, M. (2013). Using and measuring the impacts of geovisualisation on tourism education: The case of teaching a service management course. Journal of Hospitality, Leisure, Sport & Tourism Education, 12 (1), 85-98. http://doi.org/10.1016/j.jhlste.2012.11.005

Sigala, M. (2013). A framework for designing and implementing effective online coupons in tourism and hospitality. Journal of Vacation Marketing, 19 (2), 165-180. http://doi.org/10.1177/1356766712471839

Sigala, M., & Christou, E. (2013). Editorial. International Journal of Sport Management and Marketing, 14 (1-4), 1-3.

Sigala, M., & Marinidis, D. (2012). Web map services in tourism: a framework exploring the organisational transformations and implications on business operations and models. International Journal of Business Information Systems, 9 (4), 415. http://doi.org/10.1504/ijbis.2012.046293

Sigala, M. (2012). Exploiting Web 2.0 for New Service Development: Findings and Implications from the Greek Tourism Industry. International Journal of Tourism Research, 14 (6), 551-566. http://doi.org/10.1002/jtr.1914

Sigala, M. (2012). Social networks and customer involvement in new service development (NSD). International Journal of Contemporary Hospitality Management, 24 (7), 966-990. http://doi.org/10.1108/09596111211258874

Sigala, M. (2012). Food & Wine Tourism: Integrating Food, Travel and Tourism. Tourism Management, 33 (4), 1001-1002. http://doi.org/10.1016/j.tourman.2011.10.004

(2012). The Power of Convergence: Linking Business Strategies and Technology Decisions to Create Sustainable Success. Journal of Consumer Marketing, 29 (4), 313-314. http://doi.org/10.1108/07363761211237416

Sigala, M. (2012). Investigating the role and impact of geovisualisation and geocollaborative portals on collaborative e-learning in tourism education. Journal of Hospitality, Leisure, Sport & Tourism Education, 11 (1), 50-66. http://doi.org/10.1016/j.jhlste.2012.02.001

Sigala, M., & Marinidis, D. (2012). E-Democracy and Web 2.0: A Framework Enabling DMOS to Engage Stakeholders in Collaborative Destination Management. Tourism Analysis, 17 (2), 105-120. http://doi.org/10.3727/108354212x13330406124052

Sigala, M. (2011). Social Media and Crisis Management in Tourism: Applications and Implications for Research. Information Technology & Tourism, 13 (4), 269-283. http://doi.org/10.3727/109830512x13364362859812

Sigala, M. (2011). Evaluating Website Design and Structure in Tourism: Dimensions, Stakeholders and Marketing Issues. Journal of Hospitality Marketing & Management, 20 (7), 691-694. http://doi.org/10.1080/19368623.2011.577702

(2011). Connecting with Consumers: Marketing for New Marketplace Realities. Journal of Consumer Marketing, 28 (6), 462-463. http://doi.org/10.1108/07363761111166001

Sigala, M. (2011). Official Tourism Websites: A Discourse Analysis Perspective. Tourism Management, 32 (3), 705-706. http://doi.org/10.1016/j.tourman.2010.06.008

Sigala, M. (2011). eCRM 2.0 applications and trends: The use and perceptions of Greek tourism firms of social networks and intelligence. Computers in Human Behavior, 27 (2), 655-661. http://doi.org/10.1016/j.chb.2010.03.007

Sigala, M. (2011). Special Issue on Web 2.0 in travel and tourism: Empowering and changing the role of travelers. Computers in Human Behavior, 27 (2), 607-608. http://doi.org/10.1016/j.chb.2010.04.005

Sigala, M. (2010). Building community capacity for tourism development. Tourism Management, 31 (6), 958-959. http://doi.org/10.1016/j.tourman.2009.08.009

Sigala, M. (2010). Measuring customer value in online collaborative trip planning processes. Marketing Intelligence & Planning, 28 (4), 418-443. http://doi.org/10.1108/02634501011053559

Chalkiti, K., & Sigala, M. (2010). Staff turnover in the Greek tourism industry. International Journal of Contemporary Hospitality Management, 22 (3), 335-359. http://doi.org/10.1108/09596111011035945

Sigala, M. (2010). Mass Customisation Models for Travel and Tourism Information e-Services. International Journal of Information Systems in the Service Sector, 2 (2), 48-69. http://doi.org/10.4018/jisss.2010040104

Valachis, I., Christou, E., Sigala, M., & Maroudas, L. (2009). DEVELOPING HUMAN RESOURCES’ SKILLS AND KNOWLEDGE IN TOURISM AND HOSPITALITY INDUSTRY THROUGH THE DETERMINATION OF QUALITY OF TRAINING PROGRAMS. Tourism and hospitality management, 15 (1), 61-72. http://doi.org/10.20867/thm.15.1.6

Chatzigeorgiou, C., Christou, E., Kassianidis, P., & Sigala, M. (2009). Examining the relationship between emotions, customer satisfaction and future behavioural intentions in agrotourism. Tourismos, 4 (4), 145-161.

Sigala, M. (2009). eTourism Case Studies: Management and Marketing Issues. Tourism Management, 30 (6), 934-935. http://doi.org/10.1016/j.tourman.2008.11.010

Sigala, M. (2009). E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support. The Service Industries Journal, 29 (10), 1341-1358. http://doi.org/10.1080/02642060903026239

Choi, G., Parsa, H.G., Sigala, M., & Putrevu, S. (2009). Consumers' Environmental Concerns and Behaviors in the Lodging Industry: A Comparison between Greece and the United States. Journal of Quality Assurance in Hospitality & Tourism, 10 (2), 93-112. http://doi.org/10.1080/15280080902946335

Sigala, M. (2009). Managing Destination Marketing Organisations. The Tasks, Roles and Responsibilities of the Convention & Visitors Bureau Executive20091Robert C. Ford and William C. Peeper. Managing Destination Marketing Organisations. The Tasks, Roles and Responsibilities of the Convention & Visitors Bureau Executive. Orlando, FL: ForPer Publications 2008. 548 pp., ISBN: 13: 978‐0‐615‐16328‐4 US$84.98. International Journal of Contemporary Hospitality Management, 21 (1), 128-130. http://doi.org/10.1108/09596110910943571

Sigala, M. (2008). Travel and Tourism Public Relations: An Introductory Guide for Hospitality Managers. Current Issues in Tourism, 11 (3), 295. http://doi.org/10.2167/cit053b.0

Sigala, M. (2008). A supply chain management approach for investigating the role of tour operators on sustainable tourism: the case of TUI. Journal of Cleaner Production, 16 (15), 1589-1599. http://doi.org/10.1016/j.jclepro.2008.04.021

Sigala, M. (2008). Service quality and customer relationship management: interrelationships and implications. Managing Service Quality: An International Journal, 18 (5). http://doi.org/10.1108/msq.2008.10818eaa.001

Salamoura, M., Angelis, V., Kehagias, J., & Lymperopoulos, C. (2008). Investigating the “new product acceptance function” in Greek enterprises. Managing Service Quality: An International Journal, 18 (5), 425-441. http://doi.org/10.1108/09604520810898811

Chalkiti, K., & Sigala, M. (2008). Information Sharing and Knowledge Creation in Online Forums: The Case of the Greek Online Forum ‘DIALOGOI’. Current Issues in Tourism, 11 (5), 381-406. http://doi.org/10.1080/13683500802316006

Sigala, M. (2008). Managing Tourism Destinations. Annals of Tourism Research, 35 (3), 836-838. http://doi.org/10.1016/j.annals.2008.03.004

Chalkiti, K., & Sigala, M. (2008). Information sharing and idea generation in peer to peer online communities: The case of `DIALOGOI'. Journal of Vacation Marketing, 14 (2), 121-132. http://doi.org/10.1177/1356766707087520

SIGALA, M., & CHALKITI, K. (2007). New Service Development: Preliminary Findings on Process Development and Assessment from the Greek Hotels. Advances in Hospitality and Leisure, 3, 129-149. http://doi.org/10.1016/s1745-3542(06)03008-6

Sigala, M. (2007). Integrating Web 2.0 in e-learning environments: a socio-technical approach. International Journal of Knowledge and Learning, 3 (6), 628. http://doi.org/10.1504/ijkl.2007.016837

Sigala, M. (2007). Landscapes of a New Cultural Economy of Space. Annals of Tourism Research, 34 (3), 818-820. http://doi.org/10.1016/j.annals.2007.03.002

Sigala, M., & Chalkiti, K. (2007). Improving performance through tacit knowledge externalisation and utilisation. International Journal of Productivity and Performance Management, 56 (5/6), 456-483. http://doi.org/10.1108/17410400710757141

Sigala, M. (2007). RFID Applications for Integrating and Informationalizing the Supply Chain of Foodservice Operators. Journal of Foodservice Business Research, 10 (1), 7-29. http://doi.org/10.1300/j369v10n01_02

Sigala, M. (2007). Investigating the internet's impact on interfirm relations. Journal of Enterprise Information Management, 20 (3), 335-355. http://doi.org/10.1108/17410390710740772

Sigala, M. (2006). Culture: The Software of e‐Customer Relationship Management. Journal of Marketing Communications, 12 (3), 203-223. http://doi.org/10.1080/13527260600811787

Sigala, M., & Christou, E. (2006). Global trends and challenges in services. Managing Service Quality: An International Journal, 16 (4), 345-348. http://doi.org/10.1108/09604520610675685

Sigala, M. (2006). Mass customisation implementation models and customer value in mobile phones services. Managing Service Quality: An International Journal, 16 (4), 395-420. http://doi.org/10.1108/09604520610675720

Chalkiti, K., & Sigala, M. (2006). Profiling Samuel Cunard: An Assessment of His Contributions to the Contemporary Cruise Sector. Journal of Hospitality & Tourism Education, 18 (3), 5-14. http://doi.org/10.1080/10963758.2006.10696860

SIGALA, M. (2006). E-PROCUREMENT DIFFUSION IN THE SUPPLY CHAIN OF FOODSERVICE OPERATORS: AN EXPLORATORY STUDY IN GREECE. Information Technology & Tourism, 8 (2), 79-90. http://doi.org/10.3727/109830506778001438

Sigala, M. (2006). Book review. Tourism Management, 27 (2), 352-353. http://doi.org/10.1016/j.tourman.2004.11.002

Sigala, M. (2006). e-Customer Relationship Management in the hotel sector: Guests' perceptions of perceived e-service quality levels. Tourism, 54 (4), 334-344.

Sigala, M., & Christou, E. (2006). Managing change in tourism and hospitality. Tourism, 54 (4), 311-313.

Sigala, M. (2006). Managing Tourist Health and Safety in the New Millennium. Annals of Tourism Research, 33 (1), 271-273. http://doi.org/10.1016/j.annals.2005.05.003

Sigala, M., & Leslie, D. (2006). Introduction: The rationale and need for this book. International Cultural Tourism: Management, Implications and Cases, xii-xx.

Sigala, M., & Mylonakis, J. (2005). Developing a data envelopment analysis model for measuring and isolating the impact of contextual factors on hotel productivity. International Journal of Business Performance Management, 7 (2), 174. http://doi.org/10.1504/ijbpm.2005.006489

Sigala, M. (2005). Marketing papers, number 1, 2002 edition. TOURISM MANAGEMENT, 26 (4), 624-626. http://doi.org/10.1016/j.tourman.2004.02.01

Sigala, M. (2005). Integrating customer relationship management in hotel operations: managerial and operational implications. International Journal of Hospitality Management, 24 (3), 391-413. http://doi.org/10.1016/j.ijhm.2004.08.008

Sigala, M. (2005). Reviewing the profile and behaviour of internet users: Research directions and opportunities in tourism and hospitality. Journal of Travel and Tourism Marketing, 17 (2-3), 93-102. http://doi.org/10.1300/J073v17n02_08

Sigala, M., Jones, P., Lockwood, A., & Airey, D. (2005). Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes. The Service Industries Journal, 25 (1), 61-81. http://doi.org/10.1080/0264206042000302414

Sigala, M., Airey, D., Jones, P., & Lockwood, A. (2004). ICT Paradox Lost? A Stepwise DEA Methodology to Evaluate Technology Investments in Tourism Settings. Journal of Travel Research, 43 (2), 180-192. http://doi.org/10.1177/0047287504268247

Folinas, D., Manthou, V., Sigala, M., & Vlachopoulou, M. (2004). E‐volution of a supply chain: cases and best practices. Internet Research, 14 (4), 274-283. http://doi.org/10.1108/10662240410555298

Sigala, M. (2004). Interconnected Worlds: Tourism in Southeast Asia. Journal of Hospitality & Tourism Research, 28 (3), 365-368. http://doi.org/10.1177/1096348003256649

Sigala, M. (2004). Using Data Envelopment Analysis for Measuring and Benchmarking Productivity in the Hotel Sector. Journal of Travel & Tourism Marketing, 16 (2-3), 39-60. http://doi.org/10.1300/j073v16n02_04

Paraskevas, A., & Sigala, M. (2004). Teaching Hospitality and Tourism Management. Journal of Teaching in Travel & Tourism, 3 (4), 1-18. http://doi.org/10.1300/j172v03n04_01

Sigala, M. (2004). Information & communication technologies in tourism 2002. Tourism Management, 25 (2), 291-293. http://doi.org/10.1016/s0261-5177(03)00090-6

Sigala, M. (2004). Investigating the Factors Determining e-Learning Effectiveness in Tourism and Hospitality Education. Journal of Hospitality & Tourism Education, 16 (2), 11-21. http://doi.org/10.1080/10963758.2004.10696789

Sigala, M. (2004). The ASP‐Qual model: measuring ASP service quality in Greece. Managing Service Quality: An International Journal, 14 (1), 103-114. http://doi.org/10.1108/09604520410513703

SIGALA, M., & SAKELLARIDIS, O. (2004). WEB USERS' CULTURAL PROFILES AND E-SERVICE QUALITY: INTERNATIONALIZATION IMPLICATIONS FOR TOURISM WEB SITES. Information Technology & Tourism, 7 (1), 13-22. http://doi.org/10.3727/1098305042781101

Sigala, M. (2003). Developing and Benchmarking Internet Marketing Strategies in the Hotel Sector in Greece. Journal of Hospitality & Tourism Research, 27 (4), 375-401. http://doi.org/10.1177/10963480030274001

Sigala, M. (2003). The information and communication technologies productivity impact on the UK hotel sector. International Journal of Operations & Production Management, 23 (10), 1224-1245. http://doi.org/10.1108/01443570310496643

Sigala, M. (2003). Convention Tourism: International Research and Industry Perspectives. Annals of Tourism Research, 30 (4), 962-963. http://doi.org/10.1016/s0160-7383(03)00068-9

Sigala, M. (2003). Integrating and Exploiting Information and Communication Technologies (ICT) in Restaurant Operations. Journal of Foodservice Business Research, 6 (3), 55-76. http://doi.org/10.1300/j369v06n03_05

Sigala, M., & Baum, T. (2003). Trends and Issues in Tourism and Hospitality Higher Education: Visioning the Future. Tourism and Hospitality Research, 4 (4), 367-376. http://doi.org/10.1177/146735840300400409

Sigala, M. (2003). COMPETING IN THE VIRTUAL MARKETSPACE: A STRATEGIC MODEL FOR DEVELOPING E-COMMERCE IN THE HOTEL INDUSTRY. International Journal of Hospitality Information Technology, 3 (1), 43-59. http://doi.org/10.3727/153373403803617691

Sigala, M., & Christou, E. (2003). Enhancing and Complementing the Instruction of Tourism and Hospitality Courses Through the Use of On-line Educational Tools. Journal of Hospitality & Tourism Education, 15 (1), 6-15. http://doi.org/10.1080/10963758.2003.10696755

Sigala, M. (2002). Modelling E-Marketing Strategies: Internet Presence and Exploitation of Greek Hotels. Journal of Travel & Tourism Marketing, 11 (2-3), 83-103. http://doi.org/10.1300/j073v11n02_05

Sigala, M., Lockwood, A., & Jones, P. (2001). Strategic implementation and IT: gaining competitive advantage from the hotel reservations process. International Journal of Contemporary Hospitality Management, 13 (7), 364-371. http://doi.org/10.1108/09596110110403956

Sigala, M. (2001). The Impact of Multimedia on Employment: Evidence From Small and Medium Tourism and Hospitality Enterprises in the UK. Information Technology & Tourism, 4 (3), 175-189. http://doi.org/10.3727/109830501108750976

Sigala, M., Airey, D., Jones, P., & Lockwood, A. (2001). Multimedia Use in the Uk Tourism and Hospitality Sector: Training on Skills and Competencies. Information Technology & Tourism, 4 (1), 31-39. http://doi.org/10.3727/109830501108750877

(n.d.). Advances in Social Media for Travel, Tourism and Hospitality. . http://doi.org/10.4324/9781315565736

Sigala, M. (n.d.). COLLABORATIVE SUPPLY CHAIN MANAGEMENT IN THE AIRLINE SECTOR: THE ROLE OF GLOBAL DISTRIBUTION SYSTEMS (GDS). . http://doi.org/10.1016/s1745-3542(04)01007-0

Ivanov, S., Gretzel, U., Berezina, K., Sigala, M., & Webster, C. (n.d.). Progress on robotics in hospitality and tourism: a review of the literature. Journal of Hospitality and Tourism Technology. http://doi.org/10.1108/jhtt-08-2018-0087

Conference papers

Ye, E.M., Du, J.T., Hansen, P., Ashman, H., Sigala, M., & Huang, S. (2019). Young Chinese tourists' motivations to engage in collaborative information behaviour for group holidays. Proceedings of the 23rd Pacific Asia Conference on Information Systems: Secure ICT Platform for the 4th Industrial Revolution, PACIS 2019.

Papoutsidakis, M., Sigala, M., Simeonaki, E., & Tseles, D. (2017). Innovative IT system for material management in warehouses. AIP Conference Proceedings. http://doi.org/10.1063/1.4996667

Symeonaki, E., Papoutsidakis, M., Tseles, D., & Sigala, M. (2017). Post-implementation evaluation of a University Management Information System (UMIS). Proceedings - 2016 3rd International Conference on Mathematics and Computers in Sciences and in Industry, MCSI 2016, 14-19. http://doi.org/10.1109/MCSI.2016.17

Sigala, M. (2012). The impact of geocollaborative portals on group decision making for trip planning. European Journal of Information Systems, 21 (4), 404-426. http://doi.org/10.1057/ejis.2012.22

Sigala, M., & Marinidis, D. (2009). Exploring the transformation of tourism firms' operations and business models through the use of web map services. Proceedings of the European and Mediterranean Conference on Information Systems, EMCIS 2009.

Sigala, M., & Kassianidis, P. (2009). Conference report. Tourismos, 4 (1), 169-171.

Sigala, M., & Christou, E. (2006). Investigating the impact of e-customer relationship management on hotel's website service quality. Proceedings of the 14th European Conference on Information Systems, ECIS 2006.

Sigala, M. (2005). Internet and inter-firm relations in the business travel management distribution Chain. Proceedings of the 13th European Conference on Information Systems, Information Systems in a Rapidly Changing Economy, ECIS 2005.

Sigala, M., & Connolly, D. (2004). In search of the next big thing: IT issues and trends facing the hospitality industry. Tourism Management, 25 (6), 807-809. http://doi.org/10.1016/j.tourman.2003.08.009

Sigala, M., Airey, D., Jones, P., & Lockwood, A. (2000). The diffusion and application of multimedia technologies in the tourism and hospitality industries. INFORMATION AND COMMUNICATION TECHNOLOGIES IN TOURISM 2000, 396-407.

Book chapters

Sigala, M., & Stergiou, D. (2023). Business Awards and Wine Tourism: A Source, Spur and Transfer of Innovation. In Technology Advances and Innovation in Wine Tourism. (pp. 199-209). Springer Nature Singapore: http://doi.org/10.1007/978-981-19-8277-4_12

Sigala, M., Dimitrovski, D., & Joukes, V. (2023). Design Factors of Mobile App in Wine Tourism: Creating Customer Value Through the Whole Wine Tourism Journey. In Technology Advances and Innovation in Wine Tourism. (pp. 47-58). Springer Nature Singapore: http://doi.org/10.1007/978-981-19-8277-4_4

Sigala, M. (2023). Thriving in Wine Tourism Through Technology and Innovation: A Survival or a Competitiveness Need? In Technology Advances and Innovation in Wine Tourism. (pp. 3-11). Springer Nature Singapore: http://doi.org/10.1007/978-981-19-8277-4_1

Sigala, M. (2022). Sharing and Platform Economy in Tourism: An Ecosystem Review of Actors and Future Research Agenda. In Handbook of e-Tourism. (pp. 1521-1543). Springer International Publishing: http://doi.org/10.1007/978-3-030-48652-5_89

Fuchs, M., & Sigala, M. (2022). Strategic Use of Information Technologies in Tourism: A Review and Critique. In Handbook of e-Tourism. (pp. 1109-1145). Springer International Publishing: http://doi.org/10.1007/978-3-030-48652-5_67

Sigala, M. (2022). Designing Servicescape and Experience with Art: Learnings from The d’Arenberg Cube, Australia. In Case Based Research in Tourism, Travel, Hospitality and Events. (pp. 13-36). Springer Nature Singapore: http://doi.org/10.1007/978-981-16-4671-3_2

Sigala, M., Yeark, A., Presbury, R., Fang, M., & Smith, K.A. (2022). Case Study: An Underestimated Research and Pedagogical Method. In Case Based Research in Tourism, Travel, Hospitality and Events. (pp. 3-10). Springer Nature Singapore: http://doi.org/10.1007/978-981-16-4671-3_1

Sigala, M. (2022). Foreword: Cultural Festivals – Quos Vadis in Research and Practice. In Managing Cultural Festivals: Tradition and Innovation in Europe. (pp. xxv-xxxv).

Sigala, M. (2021). The Great Reset: Hospitality Redefined. In Tourist Health, Safety and Wellbeing in the New Normal. (pp. 489-508). Springer Singapore: http://doi.org/10.1007/978-981-16-5415-2_20

Sigala, M., & Nilsson, E. (2021). Innovating the Restaurant Industry: The Gamification of Business Models and Customer Experiences. In Gamification for Tourism. (pp. 100-117).

Yeoman, I., McMahon-Beattie, U., & Sigala, M. (2021). Science Fiction: A Theoretical Lens and Methodological Approach for Re-Imagining Tourism Futures. In Science Fiction, Disruption and Tourism. (pp. 3-15).

Yeoman, I., McMahon-Beattie, U., & Sigala, M. (2021). Developing a Theoretical Framework of Science Fiction and the Future of Tourism: A Cognitive Mapping Perspective. In Science Fiction, Disruption and Tourism. (pp. 255-329).

Sigala, M. (2020). The Transformational Power of Wine Tourism Experiences: The Socio-Cultural Profile of Wine Tourism in South Australia. In Social Sustainability in the Global Wine Industry. (pp. 57-73). Springer International Publishing: http://doi.org/10.1007/978-3-030-30413-3_5

Sigala, M. (2019). Social Media and the Transformation of the Festival Industry: A Typology of Festivals and the Formation of New Markets. In The Routledge Handbook of Festivals. (pp. 102-110). Abingdon, England: Routledge

Sigala, M. (2019). Festivals and Social Media: A Co-Created Transformation of Attendees and Organisers. In The Routledge Handbook of Festivals. (pp. 163-172). Abingdon, England: Routledge

Sigala, M. (2019). Wine Tourists with Children: A Constrained-Based Approach for Untapping a Latent Wine Tourism Market Segment. In Management and Marketing of Wine Tourism Business. (pp. 101-126). Springer International Publishing: http://doi.org/10.1007/978-3-319-75462-8_6

Sigala, M., & Haller, C. (2019). The Impact of Social Media on the Behavior of Wine Tourists: A Typology of Power Sources. In Management and Marketing of Wine Tourism Business. (pp. 139-154). Springer International Publishing: http://doi.org/10.1007/978-3-319-75462-8_8

Sigala, M. (2019). The Synergy of Wine and Culture: The Case of Ariousios Wine, Greece. In Management and Marketing of Wine Tourism Business. (pp. 295-312). Springer International Publishing: http://doi.org/10.1007/978-3-319-75462-8_15

Sigala, M. (2019). Winey Kids: Promoting Wine Tourism to People with Children. In Management and Marketing of Wine Tourism Business. (pp. 127-134). Springer International Publishing: http://doi.org/10.1007/978-3-319-75462-8_7

Sigala, M. (2019). Scarecrows: An Art Exhibition at Domaine Sigalas Inspiring Transformational Wine Tourism Experiences. In Management and Marketing of Wine Tourism Business. (pp. 313-343). Springer International Publishing: http://doi.org/10.1007/978-3-319-75462-8_16

Hall, G., Sigala, M., Rentschler, R., & Boyle, S. (2019). Motivations, Mobility and Work Practices; The Conceptual Realities of Digital Nomads. In Information and Communication Technologies in Tourism 2019. (pp. 437-449). Springer International Publishing: http://doi.org/10.1007/978-3-030-05940-8_34

Sigala, M., & Ukpabi, D. (2019). Citizen Engagement and Entrepreneurship: Implications for Sustainable Tourism Development. In Information and Communication Technologies in Tourism 2019. (pp. 396-407). Springer International Publishing: http://doi.org/10.1007/978-3-030-05940-8_31

Sigala, M. (2019). Evaluating UberVINO as an e-Intermediary in the Wine Tourism Industry: Findings from Adelaide. In Management and Marketing of Wine Tourism Business. (pp. 177-206). Springer International Publishing: http://doi.org/10.1007/978-3-319-75462-8_10

Sigala, M., Beer, A., Hodgson, L., & O’Connor, A. (2019). Big Data for Measuring the Impact of Tourism Economic Development Programmes: A Process and Quality Criteria Framework for Using Big Data. In Big Data and Innovation in Tourism, Travel, and Hospitality. (pp. 57-73). Springer Singapore: http://doi.org/10.1007/978-981-13-6339-9_4

Sigala, M. (2019). The bright and the dark sides of social media in tourism experiences, tourists' behavior, and well-being. In Handbook of Globalisation and Tourism. (pp. 247-259).

Sigala, M. (2018). Market Formation in the Sharing Economy: Findings and Implications from the Sub-economies of Airbnb. In Social Dynamics in a Systems Perspective. (pp. 159-174). Springer International Publishing: http://doi.org/10.1007/978-3-319-61967-5_9

Sigala, M. (2018). Experience management in wine tourism: Design and differentiation. In Management and Marketing of Wine Tourism Business: Theory, Practice, and Cases. (pp. 237-240).

Sigala, M. (2018). Capturing the market: Marketing, distribution and promotion. In Management and Marketing of Wine Tourism Business: Theory, Practice, and Cases. (pp. 135-138).

Robinson, R.N.S., & Sigala, M. (2018). Epilogue: An ecosystems framework for studying Wine Tourism-Actors, Co-creation Processes, experiences and outcomes. In Management and Marketing of Wine Tourism Business: Theory, Practice, and Cases. (pp. 375-381). http://doi.org/10.1007/978-3-319-75462-8

Sigala, M. (2017). How “Bad” Are You? Justification and Normalisation of Online Deviant Customer Behaviour. In Information and Communication Technologies in Tourism 2017. (pp. 607-622). Springer International Publishing: http://doi.org/10.1007/978-3-319-51168-9_44

Gretzel, U., & Sigala, M. (2017). Conclusion. In Advances in Social Media for Travel, Tourism and Hospitality: New Perspectives, Practice and Cases. (pp. 322-326). http://doi.org/10.4324/9781315565736

Sigala, M. (2017). Value co-destruction in service ecosystems: Findings from tripadvisor. In Advances in Social Media for Travel, Tourism and Hospitality: New Perspectives, Practice and Cases. (pp. 26-40). http://doi.org/10.4324/9781315565736

Di Pietro, L., Mugion, R.G., Renzi, M.F., Toni, M., & Sigala, M. (2017). Have social networks changed travellers’ waiting experience?: An exploratory study on the airport sector. In Advances in Social Media for Travel, Tourism and Hospitality: New Perspectives, Practice and Cases. (pp. 224-236). http://doi.org/10.4324/9781315565736

Yoo, K.-.H., Sigala, M., & Gretzel, U. (2016). Exploring TripAdvisor. In Open Tourism. (pp. 239-255). Springer Berlin Heidelberg: http://doi.org/10.1007/978-3-642-54089-9_17

Sigala, M. (2016). Web 2.0 and customer involvement in new service development: A framework, cases and implications in tourism. In Social Media in Travel, Tourism and Hospitality: Theory, Practice and Cases. (pp. 25-37).

Sigala, M., & Chalkiti, K. (2016). Knowledge management and Web 2.0: Preliminary findings from the Greek tourism industry. In Social Media in Travel, Tourism and Hospitality: Theory, Practice and Cases. (pp. 261-280).

Sigala, M. (2016). Applications and Implications of Information and Communication Technology for Airports and Leisure Travellers. In Aviation and Tourism: Implications for Leisure Travel. (pp. 209-223). http://doi.org/10.4324/9781315568522-29

Sigala, M. (2015). Gamification for Crowdsourcing Marketing Practices: Applications and Benefits in Tourism. In Advances in Crowdsourcing. (pp. 129-145). Springer International Publishing: http://doi.org/10.1007/978-3-319-18341-1_11

Sigala, M. (2014). Groundswell: A co-creation approach for exploiting social media and redesigning (e-)learning in tourism and hospitality education. In The Routledge Handbook of Tourism and Hospitality Education. (pp. 440-459). http://doi.org/10.4324/9780203763308-48

Sigala, M. (2014). Using data envelopment analysis for measuring and benchmarking productivity in the hotel sector. In Management Science Applications in Tourism and Hospitality. (pp. 39-60). http://doi.org/10.4324/9781315782478

Sigala, M. (2012). Applications and implications of information and communication technology for airports and leisure travellers. In Aviation and Tourism: Implications for Leisure Travel. (pp. 209-224).

Sigala, M. (2011). Exploiting Geocollaborative Portals for Designing Collaborative e-Learning Pedagogies: A Model, Applications and Trends. In Social Media Tools and Platforms in Learning Environments. (pp. 117-134). Springer Berlin Heidelberg: http://doi.org/10.1007/978-3-642-20392-3_7

Sigala, M., & Marinidis, D. (2010). DMOs, e-Democracy and Collaborative Destination Management: An Implementation Framework. In Information and Communication Technologies in Tourism 2010. (pp. 235-246). Springer Vienna: http://doi.org/10.1007/978-3-211-99407-8_20

Sigala, M. (2009). WEB 2.0, Social Marketing Strategies and Distribution Channels for City Destinations. In Information Communication Technologies and City Marketing. (pp. 221-245). IGI Global: http://doi.org/10.4018/978-1-60566-134-6.ch011

Sigala, M. (2009). WEB 2.0, social marketing strategies and distribution channels for city destinations: Enhancing the participatory role of travelers and exploiting their collective intelligence. In Information Communication Technologies and City Marketing: Digital Opportunities for Cities Around the World. (pp. 221-245). http://doi.org/10.4018/978-1-60566-134-6.ch011

Sigala, M. (2008). Applications and implications of information and communication technology for airports and leisure travellers. In Aviation and Tourism: Implications for Leisure Travel. (pp. 209-223).

(2006). Effective community involvement in the development and sustainability of cultural tourism: an exploration in the case of New Lanark. In International Cultural Tourism. (pp. 142-156). Routledge: http://doi.org/10.4324/9780080455471-18

(2006). Sustainability and environmental management. In International Cultural Tourism. (pp. 131-141). Routledge: http://doi.org/10.4324/9780080455471-17

Sigala, M. (2006). e-Learning and e-Assessment. In An International Handbook of Tourism Education. (pp. 367-382).

Sigala, M., & Leslie, D. (2006). Conclusion: The future of the past: visions and trends for cultural tourism sector. In International Cultural Tourism: Management, Implications and Cases. (pp. 234-240). http://doi.org/10.4324/9780080455471-21

Sigala, M. (2005). New media and technologies: Trends and management issues for cultural tourism. In International Cultural Tourism: Management, Implications and Cases. (pp. 167-180). http://doi.org/10.4324/9780080455471

Sigala, M. (2005). In search of post-modern online authenticity: Assessing the quality of learning experiences at eternalegypt.org. In International Cultural Tourism: Management, Implications and Cases. (pp. 181-200). http://doi.org/10.4324/9780080455471

Sigala, M., & Leslie, D. (2005). Conclusion: The future of the past: Visions and trends for cultural tourism sector. In International Cultural Tourism: Management, Implications and Cases. (pp. 234-240). http://doi.org/10.4324/9780080455471

Sigala, M. (2004). Reviewing the Profile and Behaviour of Internet Users. (pp. 93-102). Informa UK Limited: http://doi.org/10.1300/j073v17n02_08

Sigala, M. (n.d.). E-hospitality and technology. In The Routledge Handbook of Hospitality Management. Routledge: http://doi.org/10.4324/9781315814353.ch25

Books

Sigala, M., & Haller, C. (Eds.). (2023). Technology Advances and Innovation in Wine Tourism. Springer Nature Singapore. http://doi.org/10.1007/978-981-19-8277-4

Sigala, M., Yeark, A., Presbury, R., Fang, M., & Smith, K.A. (Eds.). (2022). Case Based Research in Tourism, Travel, Hospitality and Events. Springer Nature Singapore. http://doi.org/10.1007/978-981-16-4671-3

Yeoman, I., McMahon-Beattie, U., & Sigala, M. (Eds.). (2021). Science Fiction, Disruption and Tourism. Channel View Publications. http://doi.org/10.21832/yeoman8670

Sigala, M., Rahimi, R., & Thelwall, M. (Eds.). (2019). Big Data and Innovation in Tourism, Travel, and Hospitality. Springer Singapore. http://doi.org/10.1007/978-981-13-6339-9

Sigala, M., & Robinson, R.N.S. (Eds.). (2019). Management and Marketing of Wine Tourism Business. Springer International Publishing. http://doi.org/10.1007/978-3-319-75462-8

(2010). Operations Management in the Travel Industry. Emerald. http://doi.org/10.1108/09596111011063151

Gu, Z. (n.d.). Management Science Applications in Tourism and Hospitality. Routledge. http://doi.org/10.4324/9781315782478

Leslie, D., & Sigala, M. (n.d.). International Cultural Tourism. Routledge. http://doi.org/10.4324/9780080455471

Sigala, M. (Ed.). (n.d.). Social Media in Travel, Tourism and Hospitality. Routledge. http://doi.org/10.4324/9781315609515