17 and 18 January 2011

The annual General Managers’ conference has become renowned as the most important event of its kind in the hotelier’s calendar.

This year the event focused on the continuing challenges facing the economy and how we can create an explosive force in hospitality with answers on how to cope with the ever changing economic climate.

It is the only conference of its type inspired by general managers for general managers and is widely acknowledged as the industry’s best annual forum. View footage from the 2011 conference below.

Day one – Monday 17 January 2011

Introduction (6:59)
Stuart Johnson MI - Chairman, The Master Innholders

Distribution and Channel Management (12:48)
Suzie Wotton - Regional Director of Sales UK, Sabre Hospitality Solutions

Government and Hospitality (33:50)
Ufi Ibrahim and Martin Couchman OBE - Chief Executive and Deputy Chief Executive - British Hospitality Association

Market Trends (31:14)
Nick van Marken - Global Sector Leader, Deloitte LLP

Stealing Market Share (31:46)
Paul Dickinson - Marketing Director, Virgin Atlantic

Who is your boss? (40:22)
Panel discussion led by Stephen Richardson - Head of Hospitality valuations, Cushman & Wakefield Hospitality

Why can't they be more like me? (21:31)
Sean Wheeler - Area Director of Human Resources, The Dorchester Collection

Day two –Tuesday 18 January 2011

Impact of new government on Tourism (14:24)
Sandie Dawe MBE - Chief Executive, Visit Britain

Global Trends (22:08)
John Cridland CBE - Director General Designate, CBI

Master Innholders Scholarships (15:48)
Siobhan Walker and Sam Goss

Hotelschool Facebook competition (12:45)
Presentation by winning hotelschool Mark Lowman, James Matthews, Carman Rademacher and Benjamin Veale from University of Surrey

Marketing to a New Generation (31:54)
James Loham - CEO, Mr & Mrs Smith

Social Media (33:55)
Jane Nicholson and Simon Beck - Hills Balfour Synergy

The Future of Travel (19:24)
Ian McCaig - CEO, Lastminute.com

The Green Team (25:47)
Gordon Campbell Gray, Ciaran Fahy MI, Russell Downing

Customer Relationship Management (32:23) 
Larry Hochman - Author: The Relationship Revolution, European Speaker of the Year

Closing Remarks (1:12)
Stuart Johnson MI