Frequently asked questions
Registering, logging in and managing your account
How do I register?
Visit the online application system and select the register option to fill in your details.
How will my information be used?
The security of your information is important to us. Visit the online application system and click on the terms and conditions option for more details.
Do I have to register to apply for a job?
Do I have to register to search for a job?
No. You can search our jobs without registering, but if you want to apply you will need to register your details and create an account.
Why does the 'invalid login credentials' message appear?
An 'Invalid log-in credentials' message will appear if
- you register using an invalid email address
- you register using a Sheffield Hallam University email address. There is no need to register if you work at the University. Please log in via CorePortal
Can I set up email notifications to be sent when suitable jobs arise?
Yes. Go to the 'Job notifications' section of the 'My account' page. This can be accessed from the menu on the left-hand side of the screen.
I have forgotten the password for my account. What should I do?
On the 'Log in' page, enter your email address and click on 'Forgotten password?' We will email you a temporary password, which you can use to log in and set a new password.
I am unable to log into my account. What should I do?
Please contact the IT Service Desk
How do I change my registered email address?
Click on the 'My account' link on the left-hand side of the screen. You will then need to enter details in the 'Change email' section.
How do I apply for a job?
All jobs are advertised on the e-recruitment site. Select a job you are interested in and click on 'Apply for job'.
Do I have to apply online?
Yes. If you have a disability that limits your ability to complete an online application, email firstname.lastname@example.org or call 0114 225 4952 to discuss an alternative method of submitting your application.
How do I access further details about the job, such as job description or person specification?
This will appear as an attachment on the job advert. While you are completing an application, you can also access these from the 'Job details' link in the 'Applicant options' menu. This will open a second window that will include all advert details and associated attachments.
What information do I need to fill out an application?
It depends on the job. But you should normally include
- your qualification details
- any relevant training and CPD
- membership of professional bodies
- previous employment details and reference details
Can I attach my CV or other supporting documents?
The documents we ask you to submit vary between jobs so please follow the specific application process for each vacancy.
What types of files can I upload?
You can upload multiple attachments as part of the application process. The file types that accepted are
- Microsoft Word (.doc and .docx)
- Microsoft Excel (.xls and .xlsx)
- Adobe PDF (.pdf)
File sizes should be no larger than 20MB in total.
It is essential that you check the following before you attach .doc and .docx file types
- track changes is turned off
- files are not password protected
- documents are not read only
I have uploaded the wrong document on my application form. Can I delete it?
If you have saved your application but not yet submitted it to us, you can delete files. Go to the My Applications page and click on the details section of your unsubmitted application. Click on the relevant section of your application and then on the X next to the document you wish to delete.
You cannot delete a document once it has been submitted.
Can I reformat the text I have entered in the application form?
No. But if you copy and paste from another document which includes formatting, this will transfer to the application form.
How do I save an application for later?
As soon as you save any section of the application this will be accessible later through the 'My applications' page on the left-hand 'Applicant options' menu. You can also save your application by clicking on the 'Save for later' button.
How do I return to a saved application?
Click on the 'My applications' link on the left-hand 'Applicant options' menu. A list of applications you have started will be shown. To continue with your application, click the 'view' icon. You will be returned to the 'Application checklist' page where you can continue with your application.
How do I view my previous applications?
Click on the 'My applications' link on the left-hand 'Applicant options' menu. A list of applications you have submitted will be shown. Click the 'view' icon to open a submitted application.
How do I copy some or all of my previous application?
If you have previously saved or submitted an application form when you apply for a new job, you will get the option to copy a previous application or complete a new one. If you select copy it will pre-populate some of the application for you.
How do I print a copy of my application?
At any stage during the application process, or after submitting, you are able to print your application from the 'Summary screen'.
Click the 'Printer-friendly summary' button at the bottom of the 'Application checklist'. This will open a second window.
You can print this page in the same way as you would normally print a web page (in most browsers, go to the 'File' menu and choose 'Print', or use shortcut keys Ctrl+P in Windows, and Command+P on a Mac).
How do I delete a saved application?
Click on the 'My applications' link on the left-hand 'Applicant options' menu. A list of saved applications will be shown. To delete an application for a job you no longer wish to apply for, click the 'delete' icon. This will only be possible if you have not already submitted your application.
Can I amend my application after submission?
No. If you want to make any amendments to your application we will need to delete your previous application from the system and you will be required to complete a new application before the deadline. You will need to contact email@example.com to make this request.
How can I withdraw my application?
I am not able to meet the deadline for submitting my application. Can I still apply?
No. It is not possible to submit applications after the closing date. You can set up job alerts to advise you of when jobs are closing.
When I open a saved application, why is its status 'application cancelled'?
This is because the closing date has passed for the job.
Can I send my CV to you to be kept on file for future vacancies?
No. The University only accepts applications for the vacancies it advertises on our website. However, it is possible to register for job notifications for certain job categories.
What happens after I have submitted my application?
Will I receive confirmation my application has been received?
When an application is submitted you will see an on-screen message which confirms submission.
How and when will I know about the interview arrangements or selection event?
If you have been shortlisted, we will email you the details of the selection event.
Do I need to confirm attendance?
Yes. Details of who you should contact will be included in the programme outline emailed to you.
Can I request a different interview date?
This will be up to the recruiting manager and should be discussed when confirming attendance.
How will I know if I have been successful at interview?
The recruiting manager will contact you after the selection event.
If I am not successful at interview who can I contact for feedback?
The recruiting manager can offer you feedback when they contact you to confirm the outcome of the interview.
Technical requirements to use the recruitment site
What browsers can I use to search and apply for vacancies?
Most standard browsers are supported. These include Windows Explorer, Google Chrome and Firefox.
Why do I keep getting a message saying that a pop up has been blocked?
The e-recruitment system will occasionally use pop-ups in order to open separate web pages or files, for example when opening further job details attachments. Your browser pop-up blocker needs to be disabled in order to access this information.
Is there a spell checker available when completing the application?
No, so please check your application before submitting.
How do I go back to the previous page? The back button doesn't work.
Instead of using the back button, please follow the navigation structure within the screens. If you do use the back button and receive an error message, click refresh or F5 on your keyboard and click 'Retry' to the warning message. This will take you back to the page you were previously on.
I am getting a 'page not found' error.
Please contact the IT Service Desk.
Your web page says there are technical difficulties but this means I will not be able to meet the submission deadline. Will you extend the deadline?
If there are any technical problems will review any closing dates that could be affected.