Hallam Helper user agreement
Hallam Helper is an AI-powered virtual assistant provided by Sheffield Hallam University (“the University”) in partnership with Galvia. It offers general information and guidance to prospective students, applicants, current students, parents, carers and advisers.
By using Hallam Helper, you agree to the terms below.
1. Nature of the Service
Hallam Helper provides general information about studying at Sheffield Hallam University, including courses, applications, student life and services. It is intended to support, not replace, advice from University staff or official communications.
2. AI-Generated Responses
Hallam Helper uses artificial intelligence to generate responses. While we aim to provide accurate and up-to-date information, responses may contain errors, omissions or outdated content.
You should verify important information before relying on it, particularly in relation to admissions, fees, visas, academic regulations or legal matters.
3. No Guarantee or Reliance
The service is provided for general information only. The University and Galvia do not guarantee the accuracy, completeness or suitability of any content.
Information provided does not constitute personalised advice, an official University decision, or formal communication.
4. Your Responsibility
You are responsible for how you use the information provided. You should ensure it is appropriate and accurate before taking any action.
5. Personal Information
You do not need to provide personal information to use Hallam Helper. In some cases, you may choose to provide limited information, such as your name, email address and date of birth to make an enquiry or register for personalised updates from Sheffield Hallam University.
If you choose to register your interest, the University may use the information you provide to respond to your enquiry and, where you have agreed to receive marketing communications, send you further information about relevant courses, events and opportunities at the University. Where you have given your consent to receive any marketing communications from us, you can unsubscribe at any time.
Please do not include any sensitive personal information when using Hallam Helper. This includes details about someone's health, race or ethnicity, religious beliefs, trade union membership, sexual orientation or other information that is classed as special category personal data under data protection law.
Providing personal information for these purposes is optional and is not required to use Hallam Helper. You can find out more about how the University collects, uses and protects your personal information, and about your rights, in the University's Privacy Notices.
You can also find out more about how Galvia processes your personal information, and about your rights, in the Galvia Privacy Notice.
6. Support and Limitations
Hallam Helper cannot provide personalised advice or answer every question. You may be directed to the appropriate University team for further support.
The service is not suitable for urgent or emergency situations.
7. Service Availability
The University may update or withdraw Hallam Helper at any time. The service may occasionally be unavailable due to maintenance or technical issues.
8. Liability
To the fullest extent permitted by law, the University and Galvia are not liable for any loss or damage arising from the use of, or reliance on, Hallam Helper - To understand more about how Sheffield Hallam University processes your personal data please see our Privacy Statement.
You can also find out more about how Galvia processes your personal information, and about your rights, in the Galvia Privacy Notice.
9. Acceptance
By using Hallam Helper, you confirm that you understand:
- responses are AI-generated and may not always be accurate;
- you will verify important information before relying on it; and
- the service does not provide personalised advice or official decisions.
If you do not agree to these terms, you should not use Hallam Helper.