Terms and conditions

Download the terms and conditions (PDF, 84.9KB)

Be rewarded for going cashless

• Collect points and spend them like cash at our catering outlets
• Redeem exclusive app offers
• Collect loyalty stamps

Further benefits of going cashless

• Flexible top-ups – online or at SHUcard top up points on campus. You can also set up a guest account allowing your family or friends to top up on your behalf
• Save time – it takes less than a second to pay with your SHUcard
• View your balances – use the online portal or app to view your balance and transaction details 
• Peace of mind – if you lose your SHUcard you can block your account. Your balance will then work with your replacement card
• Carry less cash and plastic – you have little or no need to carry them on campus

Where can I use my SHUcard?

• All food and drink outlets on campus
• The Print Shop (level 1 Adsetts)
• Libraries
• Sheffield Hallam Active Gym
• Sheffield Hallam Students' Union, Coffee Union
• Car parks at halls of residence
• Research and Innovation Office
• STA and SS&H resources rooms for all course materials

How do I top up?

• You can securely top up online using a debit or credit card
• Setting-up a debit or credit card with your account enables you to use on-campus SHUcard top up points
• You can set up a guest account to allow family and friends to top online

FAQs

All cards are requested via Enrolment Sits or the SHU Online store. SHUCards are produced on site and are sent out via second class mail to the address provided.

A collection option will be added to the online store after September 2021 enrolments.

How do I get my card?

New students

• Students cannot get a SHU card until they are enrolled. All new students will receive an email link to the online form after they have been fully enrolled. New students can apply via Log in to the portal (shu.ac.uk)
• Students are required to provide a full postal address including; flat numbers/building name, road name and postcode.
• Students are required to download a JPG photo into SITs. If the photo is not in this format this will fail to download and cards cannot be produced.
• Any photos that do not meet the guidelines (must be a clear head shot, no hats or sunglasses) will be rejected and notified.
• Once photos are approved a notification is sent to the student. A further notification will be sent after the card has been produced and posted. This may take up to 10 days to arrive.
• Access to the library is automatic and any other access linked to studies will be added if required by the subject.
• For enrolment system problems, please contact: enrolment@shu.ac.uk Telephone: 0114 4781478

Existing students/staff

All other staff and student cards are ordered via the online store

Customers are required to register with the online store before an order can be placed.

• New photos can be downloaded if required.

• For lost and damaged student cards a £10 charge is applicable.
• If your card is stolen, a crime reference number is required to get a replacement card free of charge

Returning students/Expired cards

• Returning students who have out of date cards will need to enter the old card details when filling in the form.
• Once a new card is produced any access, including the library, will cease to work on the old card 
• All SHU cards are posted out and can take 10 days to arrive.
• Library access is automatic, any other access must be linked to the subject. This needs to be requested at the time of application and will take 48 hours to activate.
• Please included your Student/Staff ID in any correspondence
• If you have any problems ordering via the online store, please email onlinestore@shu.ac.uk

How do I check my transactions and balance?

Use the online portal or SHUcard app to view your balance and details of your most recent transactions. You can also use the SHUcard top up points situated across the University to top up and check your balance.

How do I pay using my SHUcard?

Once you have topped up you can make secure transactions in seconds. Just touch the card or smartphone on the card reader in any of your favourite University outlets and the payment is complete.

How do I create a guest account?

Creating a guest account allows family or friends to add funds to your SHUcard account quickly and easily. Log into your account, select 'settings' and fill in the name and email address of the person who is going to top up your SHUcard account for you. Click 'send' and within five minutes your guest will receive an email inviting them to create an account and add funds. They will then need to click on the link and follow the instructions in the email.

Can guest account users view my balance and transactions?

No, guests logging in to make a payment do not have access to information other than previous top ups they may have made.

Is the money safe?

Yes. No money is stored on the SHUcard itself. When you load money onto your SHUcard, it is held in an account by the University until you choose to spend it. The University guarantees your funds from that point onwards. This means that nothing can happen to your money and we will honour the amount on your SHUcard. The University remains bound at all times by the Financial Conduct Authority (FCA) regulations on E-Money.

What do I do if my SHUcard is lost or stolen?

If your SHUcard is lost or stolen then it's essential that you block it as soon as possible. To do so, log in to the online system and select 'block cashless card' from the settings menu (cards can also be unblocked using the same feature). If you don't have access to the internet you can phone 0114 225 4040 9am–5pm Monday to Friday and a member of staff will block your SHUcard. Once you have blocked your SHUcard you need to go the online store to order a replacement card.

You can order a new one from the Online store and your card will be posted to you via standard 2nd class post.

Who can I contact if I have a query?

If you need help obtaining a SHUcard please phone 0114 225 5555 Monday to Friday 8.30am -16.30pm or email ! SHU-Student Card Replacement

If you have any queries about using your SHUcard please phone 0114 225 4040 9am–5pm Monday to Friday or email cashless@shu.ac.uk