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Planning Service Improvement

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Service improvement is at the heart of how we ensure and improve the quality of the service-user experience.   Your project may relate to any aspect of a service which could be imporved.  This might relate to care in a clinical or community setting or may be concerned with processes and resources.  In undertaking this module you will receive  practical advice, extend your academic knowledge and most importantly have the support of a group of peers engaged in their own service improvement challenges (you will not be required to implement the service improvement project during the module). 

Who the module is aimed at

All health and social care professionals, including third sector or private organisations.

Benefits of taking the module to the individual, the organisation and the patient

You will develop the knowledge and skills to identify, justify and plan a specific service improvement project.  You will be better prepared to respond to, lead or take an active part in future service improvement projects.  You will be equipped to lead service improvement through understanding the inlfuence leadership and followership has on the service imporvement processes in your organisation.  Placing the service users at the centre of the project you will idenitify achievable and measurable benefits for the stakeholder group and your organisation. 

What you learn

We aim to support you in identifying, justifying and planning for the delivery of service improvement within your organisation.  In doing so you will develop your understanding of the processes involved and the challenges of  leading teams and managing resources. 

General areas covered

  • Service improvement methodologies
  • Using Action Learning Sets as a reflective resource
  • Understanding the barriers to change
  • Leading without positional power

Skills gained for the workplace, technical skills or academic skills

  • Reflective and critical thinking

To study this distance learning module you will require access to a computer with:

  • reliable internet connection
  • Microsoft Windows XP or newer (PCs) / OSX 10.6 or newer (Mac)
  • Internet Explorer version 8 or newer (PC), Safari 4.0 or newer (Mac) or the current version of Google Chrome or Mozilla Firefox
  • Java Runtime Environment (JRE) 7 or newer

Fees and Funding for 2020/21

Indicative price for stand-alone module

Home / EU student: £690

International students: £1,160 - this is part-time study and therefore cannot provide sponsorship for Tier 4.


This module attracts Learning Beyond Registration/Specialist Skills and Post Registration Development (LBR/SSPRD) funding by the following schemes:

How to apply

To apply for a self-funded place, please complete and return the application form below:

To apply for a Learning Beyond Registration/Specialist Skills and Post Registration Development (LBR/SSPRD) funded place, please complete and return the relevant application form below:

Further information and LBR/SSPRD online application form

  • Entry requirements

    • You must have experience of studying and writing at level 6
    • Awareness of and/or exposure to a service improvement need within your organisation
    • You must have access to a reliable internet connection
    • Where English is not your first language you must be able to supply IELTS scores.

    The above must be evidenced in your application form.

  • Attendance

    Delivery Method:

    This module is delivered via distance learning

    View our statement on notional study hours »

    Provisional timetable

    This module will have intakes in September 2020 and January 2021. 

    This module is delivered via distance learning. Attendance at the university is not required but engagement with online activity is exp

    View our statement on timetable changes »

  • Assessment

    Module assessment is made up of one or more assessment tasks. The assessment task(s) for this module are:

    • Project Work
    • Critical Reflection

    Successful completion of this module will earn you 15 level 7 credits

Further details

For further information please contact the module leader Anita McCrum - or contact the student experience team:

0114 225 2041

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