Student Support Advisers

Your Student Support Advisers are here to help and advise you on a range of topics and make sure that you are aware of any help available to you within the University. We may also signpost you to useful external services. We work closely with academic staff and other teams within the University to answer your questions and ensure that you get the support that you need.

What can we advise on?

Academic concerns - SSA's can explain the options available if you are struggling to meet deadlines and falling behind on your course We can explain what your results mean, advise on progression through the levels, University regulations and taking a break in study.

Personal concerns - SSA's can provide advice and refer you to support illness (physical and mental), bereavement, disabilities or other life circumstances are impacting on your studies and/or wellbeing.

Practical concerns - SSA's can signpost you to help if you have money worries, fee queries or need residential support.

This is just a snapshot of the kind of topics that SSA's can talk to students about!

Contacting your Student Support Advisers

Our service is confidential and non-judgemental, and we offer various appointment types:

In person support at My Hallam

You can find My Hallam on Level 2 of the Owen building next to the main atrium. Here, you can speak to a member of Hallam Help in person. If your query requires specialist advice, they can book you in for a same day appointment with a Student Support Adviser, subject to availability. My Hallam is open from 9am - 5pm on weekdays and these appointments are only bookable on the day and in person.

At Collegiate Campus, we offer a drop in clinic every Wednesday from 9.30am - 12noon and 2pm - 4.30pm in Heart of the Campus, room HC 1.38.

Call-backs with an SSA from your college

You can request a same or next day call-back by contacting Hallam Help, subject to availability. Call-back appointments can be booked for the morning 9.30am - 12noon or afternoon 2pm - 4.30pm and take place at any time during your booked slot.

Pre booked appointments with a named SSA

If you would like to book an appointment in advance for a set time or wish to speak with a specific Student Support Adviser who is familiar with your circumstances, please email Hallam Help to request an appointment and we will get in touch to arrange this with you. These can be in person, on the phone or online.

How to contact us through Hallam Help:

Email hallam.help@shu.ac.uk
Live chat
Submit an enquiry
Call on 0114 225 2222

In short, if you have any questions or worries about circumstances impacting on your studies, please let us know. The earlier you contact us, the more chance there is for us to be able to help you! You can find a contact method to suit your needs - phone, online or in person. Just get in touch.

Ask Hallam Helper

If you can’t find an answer online, please contact Hallam Help. They will assess your enquiry and get you the right level of support from a Student Support Adviser as quickly as possible. This means that you'll get the most effective support based on your specific needs.

Our support team is available 8.45am-5pm Monday to Friday.

Email us hallamhelp@shu.ac.uk
Live chat with us
Submit an enquiry
Call us on 0114 225 2222

Our team of Student Support Advisers are available 9am-5pm Monday to Friday to respond to your enquires via Hallam Help. When contacting Hallam Help please provide the details of the support you require and/or the questions that you need answering. This will enable Hallam Help to ensure your enquiry gets to the right person and you receive the appropriate advice and guidance from your Student Support Adviser.

Student Support Advisers offer a range of ways that you can discuss your issues or concerns with them, which includes appointments via telephone, online or face-to-face. Please contact Hallam Help, via the contact details above, to discuss whether an appointment is appropriate for your needs.