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Urgent help

We are not an emergency or crisis service. We try to offer appointments quickly but we cannot guarantee it will be immediate.

For urgent or out-of-hours help, please contact one of the following services:

  • In an Emergency - Call 999 or visit A&E for life-threatening emergencies.Northern General Hospital is the nearest A&E department to the university.
  • Urgent, but not life-threatening - phone NHS 111, available 24 hours.

Get help from our service

Register for support

Need to report an incident?

If you have experienced sexual harassment, violence or a hate crime, please use our report and support service.

Help in a crisis


Shout is a 24/7 text service which aims to take you from a 'hot moment' to feeling calmer. If you're experiencing a personal crisis, are unable to cope and need support, text Shout to 85258


A 24-hour support service to discuss personal issues. Many of the Samaritans’ branches are also open to visitors, so you can to speak to someone in person. They also offer support to those worried about>
Tel: 116 123,

Email: (non-urgent, 24 hour response time)

Papyrus (HopeLine)

Young persons (under 35) suicide prevention charity, supports those with suicidal thoughts and those worried about others and seeking advice Tel: 0800 068 41 41

text: 07786 209697

Rethink NHS Helpline

A 24/7 Sheffield Helpline which offers emotional support and information to people affected by mental illness, aged 16 and over, who live in Sheffield or are under the care of Sheffield Health & Social Care NHS Foundation Trust.

Contact Tel: 0808 801 0440 (free)


A student run, confidential and anonymous listening service that's been supporting students of the University of Sheffield and Sheffield Hallam University for over 40 years. Nightline are here to talk about anything that might be on your mind. No problem is too big or small.

Tel: 0114 222 8787 (8pm to 8am during term time)

IM: (during term time)

email:  (24/7 365 days a year

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