Urgent help

Get help from our service

Register for support

Urgent help

We are not an emergency or crisis service. We try to offer appointments quickly but we cannot guarantee it will be immediate.

For urgent or out-of-hours help, please contact one of the following services:

  • In an Emergency - Call 999 or visit A&E for life-threatening emergencies. Northern General Hospital is the nearest A&E department to the university.
  • Urgent, but not life-threatening - phone NHS 111 and select option 2 to talk about mental health, available 24 hours.

Get help from our service

Register for support

Help in a crisis

Sheffield Support Hub (Mental Health Matters)

Sheffield Support Hub provide emotional, social and practical support to anyone aged 16 and over who are in crisis or feel they are heading toward a crisis situation.

Open Monday to Friday, 6pm - midnight, Saturday and Sunday, 2pm - midnight.


A 24-hour support service to discuss personal issues. Many of the Samaritans branches are also open to visitors, so you can to speak to someone in person. They also offer support to those worried about others.

  • Call: 116 123
  • Onlinesamaritans.org
  • Email: jo@samartians.org (non-urgent, 24 hour response time)


A 24/7 text service which aims to take you from a 'hot moment' to feeling calmer. It can offer help if you're experiencing a personal crisis, are unable to cope and need support.

Papyrus (HopeLine)

Under-35s suicide prevention charity. It supports those with suicidal thoughts and those worried about others and seeking advice. 9am - midnight 365 days a year.

  • Call: 0800 068 41 41
  • Text: 07786 209697
  • Online: papyrus-uk.org
  • Email: pat@papyrus-uk.org

Rethink NHS Helpline

A 24/7 Sheffield Helpline which offers emotional support and information to people affected by mental illness, aged 16 and over, who live in Sheffield or are under the care of Sheffield Health & Social Care NHS Foundation Trust.

The Mix

The UK’s leading support service for young people. Here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via our online community, on social, through our free, confidential helpline or our counselling service.

  • Text: THEMIX to 85258 (24 / 7 crisis support)
  • Online: themix.org.uk
  • Call: 0808 808 4994 (3pm - 12am)

CALM Helpline

CALM = Campaign Against Living Miserably. Our helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support. Open 5pm - midnight 365 days a year.

Sheffield Mental Health Guide

The Sheffield Mental Health Guide website has a list of all support services available in the local area. 


Need to report an incident?

If you have experienced sexual harassment, violence or a hate crime, please use our report and support service.