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Hallam Help

Welcome to Hallam's first line support service. On this page you can contact us, look for answers to common questions and book sessions with specialist advisers.  

How to access help

Student support

Ask a question online

Create and track an enquiry using your University account

Ask a question
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Live chat with us

Our team members are available 9am–5pm every weekday

Start a chat
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Find answers online

Our Knowledge Base has answers to loads of common questions

Search Hallam Help

Talk to a specialist adviser

You can make an appointment with a range of specialist advisers. If you need advice on which appointment to book, please contact us.

Book an appointment
help points

Visit us on campus

Our Owen Building and Collegiate Library help points are open from 9am to 5pm, by appointment only

Book a help point visit
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Covid-19 testing

We're offering regular, free, voluntary tests for students who need to be on campus. 

Get a Covid test
Owen Building

Popular topics

Course

Enrolling at Hallam Enrolling without a loan Timetables in the SHUgo app Changing seminar groups

Wellbeing

Medical conditions Mental health support Student wellbeing registration

Campus life

Study space bookings Printing payments

International

Bank accounts Police registration Funding and financial problems

Looking for something else? Search the Knowledge Base for more help articles.


Meet our specialist advisers

Student support
Student support advisers
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Academic advisers
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Employability advisers

More support services

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Financial support
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Student wellbeing
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Disability support
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Careers service
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International students
Books on a shelf
Library services
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IT help