Hallam Help

Get help online

We're here to provide you with high quality support, wherever you need it. My Hallam Help is where you can find answers to a wide range of FAQs. This screencast shows you how to access My Hallam Help, make an enquiry and view updates on your queries.


Three Dedicated Advisers Looking out for you

You’ll be fully supported throughout your time here, in your first few weeks you’ll meet advisers who'll get to know your needs and interests – giving you a personal support service right through to graduation and beyond.

  1. Your student support adviser (SSA) gives you help and advice when difficulties arise that affect your ability to study. They can help you access specialist services when you need them.
  2. Your academic adviser supports your academic journey and performance, helping you achieve your goals and guiding you through options for further study and development.
  3. Your employability adviser helps you secure placements, internships and graduate vacancies through expert support with job searches, CV writing and interview preparation.

Student Support Advisers


You are allocated a named Student Support Adviser (SSA) who will work closely with your Academic Adviser and Employability Adviser to provide a seamless support offer. Your Student Support Adviser recognises that it isn’t always easy to manage your academic studies alongside day-to-day life, they are here to listen and advise you on a range of issues and what other specialist services you should access across the university. The services are all confidential and non-judgemental. If you need help, you can go to any Hallam Help Point and attend the Student Support Adviser drop-in which runs every day between 9:30-12:30 and 1:30-3:30 in Owen Building (Level 5) and Collegiate Campus. Note: you may not see your named SSA at a drop-in. If you wish to make an appointment with your named SSA, you can do this by booking on UniHub or at any Hallam Help Point.


Visit Hallam Help on Campus

Hallam Help helpdesk in Owen building

Hallam Help points can be found in key locations across campus, with a friendly team of advisers to provide you with high quality support. Our map shows you where each Hallam Help point is and its opening times.


Access support services

Visit these specialist support services for additional help.