On arrival to Sheffield Hallam, you are allocated a named Student Support Adviser (SSA) who will work closely with your Academic Adviser and Employability Adviser to provide a seamless support offer.

Your Student Support Adviser recognises that it isn’t always easy to manage your academic studies alongside day-to-day life, they are here to listen and advise you on a range of issues and advise on other specialist services you can access across the university. The services are all confidential and non-judgemental.

Our team of Student Support Advisers work to a key set of principles and core values and aim to deliver an accessible, inclusive and high-quality support and guidance service to all students.

You can book into see a Student Support Adviser at any time in your student journey.

Book an appointment

If you can't find an answer online, you can self-book an appointment with us. You will be able to choose a specific adviser if you prefer to.

Student Support Adviser appointments are available by phone, online, or in-person on campus. Some appointments are only available by phone or online.

If you're still not sure who to speak to, contact Hallam Help. They will help you understand what support is available at the University and how you can access it.

Residential support service

Our residential support service can help you deal with issues you may experience whilst living away from your home environment, such as:

• your health and wellbeing
• living away from home for the first time
• lifestyle issues
• safety and security
• community integration

For more information, email residentialsupport@shu.ac.uk or contact us.

Sheffield Hallam at Risk Pathway

Here at Hallam we have a Sheffield Hallam At Risk Pathway (SHARP) in place which enables us to offer a holistic support offer to students in exceptional circumstances. This includes students who are at risk to themselves and others, and who have complex support needs which cannot be managed through our standard student support model. More information about these processes and how we support students can be found here. We would encourage all students to familiarise themselves with these processes.

Meet the advisers