Our student charter

You can expect

an environment that fosters an inclusive, supportive and collaborative University community
to be treated with respect, professionalism and courtesy
your personal information to be safeguarded and to learn in a safe environment
advice on student financial information, and information about tuition fees, scholarships and bursaries
to be able to find information about all relevant regulations and codes

have respect for the dignity of others and be considerate and courteous towards the University's diverse community
respect the property of others, and make proper use of the University's facilities and resources
behave in a manner that ensures your own health and safety, and that of others
be honest and have regard for the good name of the University
show consideration for, and behave appropriately within, the local community and when representing the University
take advantage of the learning resources and facilities available to you
tell us about any circumstances, needs or restrictions which might affect your participation in learning, professional practice or work placements
make sure you seek out and use the support services, information and advice available as your needs arise
regularly check your University email, timetable and virtual learning environment
read and abide by the University's regulations and codes, those governing your course and the law

high standards of teaching, support, advice and guidance
appropriately qualified staff to support your learning
a course with relevant and applied content
an induction to help you get to know your learning environment, introduce you to fellow students and key staff, and provide an introduction to your studies and learning resources
to receive accurate and timely information about your studies
to have a regular dialogue with a personal adviser, or in the case of research students, your supervisor
your work to be assessed in appropriate and fair ways
useful feedback on your coursework, within a defined timeframe
up-to-date facilities and resources to support your learning and research, including learning centres, library resources, IT services and facilities
a student support service which includes study support, disabled student support, wellbeing and international student support, and information and advice on other issues that may affect you
a careers advice and guidance service and a student employment service

make every effort to work collegially with your fellow students and tutors, and make a positive contribution to the creation of a supportive learning community
actively participate in your organised activities
take responsibility for managing and progressing your learning
give time and effort to your studies, including reading and researching your study topics, preparing for classes and assessed work
make every effort to meet your assessment and attendance requirements, as outlined in the attendance statement, and let us know if you can't
have a regular dialogue with a personal adviser, or in the case of research students, your supervisor
reflect on your learning and the feedback you are given and use this reflection to help your future development
keep up to date with information related to your course or programme of research

student representation on a range of committees and groups at all levels within the University
your views to be sought on aspects of your student experience and your feedback welcomed, considered and used to shape future developments
the University to work in partnership with Hallam Union to enhance the student experience
every effort to be made to resolve a complaint or an appeal informally, and formal complaints or appeals to be dealt with in a timely and fair manner