WiFi

Students and staff can access the University WiFi by connecting to the following networks with your University username and password:

• Personal device - If you can see both SHU-USSL and SHU-USS. Whenever possible, please use SHU-USS, to obtain the best possible service. *
• Personal device - If you can only see SHU-USSL, please use this network *
• Staff SHU managed machines - SHU-TSS is only for staff.
• Visitors To SHU from other institutions - please use eduroam 

Hallam staff and students can utilize the eduroam service when visiting other HE institutions.

Please do not use the eduroam service when on the Hallam campus, as it might limit access to some SHU IT services (see: Auto reconnect guidance below).
• For all other visitors, we provide the WiFi Guest service: a commercial wireless service offered widely across the globe*

* If you do use any of the SHU-USL, eduroam or WiFi Guest services, we recommend disabling the “auto reconnect” wireless setting on your mobile. Doing so will prevent your device automatically reconnecting to these services, instead of the SHU-USS service, when you return to campus. For help doing this please refer to the guidance provided by the manufacturer of your mobile device.

When connected to WiFi, the software available to you will be dictated by the installations on your device.

For students on personal devices, we make a wide range of free software available for you.

Please select one of the following options for details of how to connect:

Troubleshooting Connection Issues

If you are unable to connect after using the instructions, please try the following actions to resolve this issue:

• Check that the log in credentials you have entered are correct
• Try forgetting the network and re adding
• Check that your device is configured correctly using the online guides (see links above)
• Restart your mobile device.
• Please try accessing the Wi-Fi at several different locations on campus. There are several reasons Wi-Fi might not work on your device, changing location can sometimes give you the access you require.

If none of the above steps help resolve this issue, please email or call IT Help with the following information:

• Your device make, model and operating system (including version).
• The time and location you tried to access the Wi-Fi.
• If you have previously been able to access the Wi-Fi using this device, please include details of when you were last able to connect.
• The MAC address. This can be found in your device settings and will either be called 'Wi-Fi Address' or 'Wi-Fi MAC address'.

Please note, we will endeavour to resolve your Wi-Fi issue with the above information but in some locations this will not be possible

Guests

Due to the wide range of mobile devices and operating systems in use it is not feasible for SHU to provide detailed instructions for all.
Our guest WiFi guide (PDF, 240.9KB) covers the broadest section of users.

The SHU Guest service will no longer be available.
Visitors to the University should then connect using the WiFi Guest service, which uses the Sky WiFi roaming service and provides a free, simple self-registration process.
Staff and students are kindly requested to guide all visitors—including those supporting important University activities—to this service.
Please note that this service is provided and supported by an external provider, SKY-WiFi, so any queries or support requests should be directed to SKY-WiFi rather than the University IT Help Service.
If issues are impacting SHU activities then please request support for IT Help the Sky support ticket.