Evaluating Service Improvement

Evaluating Service Improvement

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Service improvement is at the heart of how we ensure and improve the quality of the service-user experience.   Your project may relate to any aspect of a service which could be improved.  This might relate to care in a clinical or community setting or may be concerned with processes and resources.  In undertaking this module you will receive practical advice, extend your academic knowledge and most importantly have the support of a group of peers engaged in their own service improvement challenges (you will not be required to implement the service improvement project during the module). 

Who the course is aimed at

All health and social care professionals, including third sector or private organisations.

Benefits of taking the course to the individual, the organisation and the patient

You will develop the knowledge and skills to evaluate a specific service improvement project.  You will be better prepared to assess the impact, evaluate your own or others leadership in a completed service improvement project.  You will be equipped to understand the leadership and followership challenges as a result of this project for you and your organisation.  Placing the service users at the centre of the project you will identify achievable and measurable benefits for your stakeholders and your organisation. 

What you learn

We aim to support you in evaluating service improvement within your organisation.  In doing so you will develop your understanding of the processes involved and the challenges of leading teams and managing resources. 

General areas covered

  • Service improvement methodologies
  • Using Action Learning Sets as a reflective resource
  • Understanding the barriers to change
  • Leading without positional power

Skills gained for the workplace, technical skills or academic skills

  • Reflective and critical thinking

To study this distance learning module you will require access to a computer with:

  • reliable internet connection
    Microsoft or Apple Mac Supported Office Software
  • the current version of Google Chrome or Mozilla Firefox

Fees and Funding for 2023/24

Indicative price for stand-alone module

Home student: £830

EU / International students: £1,370

How to apply

To apply for a self-funded place, please complete and return the application form below:

To apply for a Workforce Development / Workforce Transformation funding WDF/WTF funded place, please complete and return the relevant application form below:

Further information and Workforce Development Funding / CPD Funding online application form

  • Entry requirements

    • You must have experience of studying and writing at level 6
    • Awareness of and/or exposure to a service improvement need within your organisation
    • You must have access to a reliable internet connection
    • Where English is not your first language you must be able to supply IELTS scores.

    The above must be evidenced in your application form.

  • Attendance

    Delivery Method:

    This module is delivered via distance learning

    View our statement on notional study hours »

    Provisional timetable

    14th November 2023 to 30th January 2024

    This module is delivered via distance learning. Attendance at the university is not required but engagement with online activity is expected.

    View our statement on timetable changes »

  • Assessment

    Module assessment is made up of one or more assessment tasks. The assessment task(s) for this module are:

    The production of an academic poster detailing your evaluation and critical reflection

    Successful completion of this module will earn you 15 level 7 credits

Further details

For further information please contact the module leader Anita McCrum - a.mccrum@shu.ac.uk or contact the student experience team:


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