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Evaluating Service Improvement

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Introduction

Service improvement is at the heart of how we ensure and improve the quality of the service-user experience.   Your project may relate to any aspect of a service which could be improved.  This might relate to care in a clinical or community setting or may be concerned with processes and resources.  In undertaking this module you will receive practical advice, extend your academic knowledge and most importantly have the support of a group of peers engaged in their own service improvement challenges (you will not be required to implement the service improvement project during the module). 

Who the course is aimed at

All health and social care professionals, including third sector or private organisations.

Benefits of taking the course to the individual, the organisation and the patient

You will develop the knowledge and skills to evaluate a specific service improvement project.  You will be better prepared to assess the impact, evaluate your own or others leadership in a completed service improvement project.  You will be equipped to understand the leadership and followership challenges as a result of this project for you and your organisation.  Placing the service users at the centre of the project you will identify achievable and measurable benefits for your stakeholders and your organisation. 

What you learn

We aim to support you in evaluating service improvement within your organisation.  In doing so you will develop your understanding of the processes involved and the challenges of leading teams and managing resources. 

General areas covered

  • Service improvement methodologies
  • Using Action Learning Sets as a reflective resource
  • Understanding the barriers to change
  • Leading without positional power

Skills gained for the workplace, technical skills or academic skills

  • Reflective and critical thinking

To study this distance learning module you will require access to a computer with:

  • reliable internet connection
  • Microsoft Windows XP or newer (PCs) / OSX 10.6 or newer (Mac)
  • Internet Explorer version 8 or newer (PC), Safari 4.0 or newer (Mac) or the current version of Google Chrome or Mozilla Firefox
  • Java Runtime Environment (JRE) 7 or newer

Fees and Funding for 2019/20

Indicative price for stand-alone module

Home / EU student: £670

International students: £1125 - this is part-time study and therefore cannot provide sponsorship for Tier 4.

Funding

This module attracts Learning Beyond Registration/Specialist Skills and Post Registration Development (LBR/SSPRD) funding by the following schemes:

How to apply

To apply for a self-funded place, please complete and return the application form below:


To apply for a Learning Beyond Registration/Specialist Skills and Post Registration Development (LBR/SSPRD) funded place, please complete and return the relevant application form below:

Further information and LBR/SSPRD online application form

  • Entry requirements

    • You must have experience of studying and writing at level 6
    • Awareness of and/or exposure to a service improvement need within your organisation
    • You must have access to a reliable internet connection
    • Where English is not your first language you must be able to supply IELTS scores.

    The above must be evidenced in your application form.

  • Attendance

    Delivery Method:

    Blended Learning this module will involve a limited number of face-to-face study days supported by online distance learning activities

    View our statement on notional study hours »

    Provisional timetable

    This module has planned intakes as follows:

    • May 2019 - delivery is planned to commence w/c 6th May 2019
    • September 2019 - delivery is planned to commence w/c 30th September 2019

    In this module we encourage and strongly recommend that you attend at least one of the two Action Learning Sets (ALS) which will be held during the module.  These sessions provide opportunity to meet your virtual peers and academic staff.  Arrangements for the ALS will be negotiated with the group during the induction day.







    View our statement on timetable changes »

  • Assessment

    Module assessment is made up of one or more assessment tasks. The assessment task(s) for this module are:

    • Project Work
    • Critical Reflection

    Successful completion of this module will earn you 15 level 7 credits

Further details

For further information please contact the module leader Anita McCrum - a.mccrum@shu.ac.uk or contact the student experience team:

0114 225 2372
nursingandmidwifery@shu.ac.uk

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