Evaluating Service Improvement
Service improvement is at the heart of how we ensure and improve the quality of the service-user experience. Your project may relate to any aspect of a service which could be improved. This might relate to care in a clinical or community setting or may be concerned with processes and resources. In undertaking this module you will receive practical advice, extend your academic knowledge and most importantly have the support of a group of peers engaged in their own service improvement challenges (you will not be required to implement the service improvement project during the module).
Who the course is aimed at
All health and social care professionals, including third sector or private organisations.
Benefits of taking the course to the individual, the organisation and the patient
You will develop the knowledge and skills to evaluate a specific service improvement project. You will be better prepared to assess the impact, evaluate your own or others leadership in a completed service improvement project. You will be equipped to understand the leadership and followership challenges as a result of this project for you and your organisation. Placing the service users at the centre of the project you will identify achievable and measurable benefits for your stakeholders and your organisation.
What you learn
We aim to support you in evaluating service improvement within your organisation. In doing so you will develop your understanding of the processes involved and the challenges of leading teams and managing resources.
General areas covered
- Service improvement methodologies
- Using Action Learning Sets as a reflective resource
- Understanding the barriers to change
- Leading without positional power
Skills gained for the workplace, technical skills or academic skills
- Reflective and critical thinking
To study this distance learning module you will require access to a computer with:
- reliable internet connection
Microsoft or Apple Mac Supported Office Software
- the current version of Google Chrome or Mozilla Firefox
Fees and Funding for 2023/24
|Indicative price for stand-alone module||
Home student: £830
EU / International students: £1,370
|How to apply||
To apply for a self-funded place, please complete and return the application form below:
To apply for a Workforce Development / Workforce Transformation funding WDF/WTF funded place, please complete and return the relevant application form below:
- You must have experience of studying and writing at level 6
- Awareness of and/or exposure to a service improvement need within your organisation
- You must have access to a reliable internet connection
- Where English is not your first language you must be able to supply IELTS scores.
The above must be evidenced in your application form.
This module is delivered via distance learning
14th November 2023 to 30th January 2024
This module is delivered via distance learning. Attendance at the university is not required but engagement with online activity is expected.
Module assessment is made up of one or more assessment tasks. The assessment task(s) for this module are:
The production of an academic poster detailing your evaluation and critical reflection
Successful completion of this module will earn you 15 level 7 credits