Wi-Fi related network certificate scheduled update
On Thursday 13th March, the system certificate on the ISE (Identity Services Engine) was replaced.
As this certificate is used for Wi-Fi, users will be prompted to accept a new certificate, ‘GeoTrust’, server name ‘vap0uisepanmnet2.net.shu.ac.uk’, when they join the network.
Please be aware that different devices will give different experiences.
This does not affect Wi-Fi Guest or users on eduroam from other institutions.
Issue affecting users connecting to Collaborate sessions on campus
There is currently an issue affecting users connecting to Collaborate sessions on campus.This is being investigated.
If you are delivering teaching sessions online via Collaborate, please consider switching your online teaching sessions to MS Teams.
Monday 14th and Friday 25th April - Scheduled network outage in Norfolk Building
Details of scheduled work:
- Will be scheduled over two days during the Easter period, on Monday the 14th and Friday the 25th April 2025
- Will replace all the network switches in the building.
- Will significantly disrupt IT services in the building during the maintenance window.
In the past this type of work would have been scheduled at a weekend.
However, DTS now perform more weekday maintenance during quieter out of term periods.
This approach allows SHU to avail of the opportunities created by hybrid working, thereby reducing overtime demands on staff and cost to the university.
For the maintenance period we will request staff either to;
- work from home,
- work in a different building,
- or work in a different part of the building for a period, if hybrid working is not an option,
For students the message will be, the building is closed on both days.
To prevent an impact on timetabled activity, the building has been booked out in the timetabling system for this maintenance. For non-timetabled activity, DTS will use the following channels to communicate the planned restrictions to staff and students:
Friday 14th March - Early morning campus network refresh in Arundel Gate Court (AGC)
As part of the Campus Network Refresh project, the DTS Networks Team plan to replace 3 switches in Arundel Gate Court (AGC).
This work will be done early in the morning on Friday, 14th March between 7 and 10 am.
Based on experience, we expect to have completed the disruptive element of this work before 9 am.
However, should the work take longer, we will ensure the network is working in the teaching rooms before 9 am.
Then concentrate on completing the remaining areas before 10.
For the maintenance period we will be request staff and students either;
• work from home,
• work in a different building,
• work in the building with the expectation of some level of disruption to IT services,
Monday 3rd MarchEarly morning campus network refresh in Saunders
As part of the Campus Network Refresh project, the DTS Networks Team plan to replace a single network switch in the Saunders Building.This work will be done early in the morning on Monday, 3rd March between 7 and 10 am.
Based on experience, we expect to have completed the disruptive element of this work before 9 am.
However, should the work take longer, we will ensure the network is working in the teaching rooms before 9 am.
Then concentrate on completing the remaining areas before 10.
For the maintenance period we will be request staff and students either;
• work from home,
• work in a different building,
• work in the building with the expectation of some level of disruption to IT services,
Advice for students with IT software issues
If you experience problems with Sheffield Hallam software, please contact the IT Service Desk at the time of the issue (wherever possible).
The best route to use is chat as this will allow a member of the Service Desk to remote control to the PC in use and:
- Attempt to resolve the issue
- If this isn’t possible, capture important information to allow DTS to investigate further
Investigating the issue is much more difficult when reported later on.
Any urgent queries can be directed to the Service Desk by phone on 0114 225 3333 or online chat at go.shu.ac.uk/chat. For anything else, please visit our portal at itservicedesk.shu.ac.uk. If reporting software issues via the portal please include the following information:
- date & time
- building & room
- workstation name (available from the PC icon at the top left of the desktop) or if it issue was on a personal device
- name of software
- description of the fault or issue
