Early Morning Disruptive Network Maintenance at the AWRC Building
On a morning Friday the 20th February, between 7:00 and 10:30 am, IT users should plan for significant disruption to services in the AWRC Building.
The DTS Networks Team will upgrade the software and configuration on all the Campus Network equipment that underpins the wired and wireless networks in the building.
On the day, the team will work to complete this maintenance before 10:30 and will have a presence on site to manage unexpected issues.
This maintenance needs to be completed to allow the Campus Network Refresh project to replace the switches at EIS.
To minimise an impact on timetabled activity, the building will be booked out in the timetabling system for this maintenance.
Although the building will not be closed, signage and comms will advise staff and students to find a different location to work.
For non-timetabled activity, DTS will use the following channels to communicate the planned restrictions to staff and students:
- “We Are Hallam”
- Digital signage
- Physical signage
- Emails to key stakeholders
- Staff “IT planned maintenance” page
- Student “IT service issues” page
Blackboard - Students are Unable to Download Overall Feedback Attachment from Gradebook View Button in Group Assignments in Ultra
We've identified an issue where Students are unable to download Overall Feedback Attachment from Gradebook View Button in Group Assignments in Ultra
This issue occurs when the student goes directly to the Gradebook and clicks View under Results. When the student attempts to download the feedback file from the Attempt Feedback section, an error appears.
However, if the student accesses the assignment through the Content Area, opens the submission first, and then downloads the feedback file, it downloads successfully without any issue.
This behaviour has been replicated by Anthology in their internal instances as well and they have confirmed this is a known software defect.
Workaround:
The student can access the assignment through the Content Area, opens the submission first, and then downloads the feedback file, it will download successfully without any issue.
Advice for students with IT software issues
If you experience problems with Sheffield Hallam software, please contact the IT Service Desk at the time of the issue (wherever possible).
The best route to use is chat as this will allow a member of the Service Desk to remote control to the PC in use and:
- Attempt to resolve the issue
- If this isn’t possible, capture important information to allow DTS to investigate further
Investigating the issue is much more difficult when reported later on.
Any urgent queries can be directed to the Service Desk by phone on 0114 225 3333 or online chat at go.shu.ac.uk/chat. For anything else, please visit our portal at itservicedesk.shu.ac.uk. If reporting software issues via the portal please include the following information:
- date & time
- building & room
- workstation name (available from the PC icon at the top left of the desktop) or if it issue was on a personal device
- name of software
- description of the fault or issue
