Early morning Campus Edge switch maintenance in several buildings
Building on the process established over several years, the DTS Networks team intend to upgrade the software and align the configuration on multiple campus edge switches. The switches, which were installed in the early phases of the Campus Network Refresh project, are located in the following buildings:
- 20 Furnival
- Bryan Nicolson
- Cantor
- Owen level 4 – Control Room
- Lower Collegiate
- Charles Street
- EMB / Showcase
- HPO
- RWB
- Sheaf
As this routine maintenance process will result in a short service outage (~30 minutes), the work will be performed in the early morning, before the start of teaching.
Working on small batches of switches, this maintenance will be driven manually but remotely. This use of small batches will allow the team respond quickly should the process not run to plan. Thereby ensuring service can be restored well before teaching commences.
The work is expected to take several months to complete. Where necessary, the work will be suspended during the core of the Clearing Change Restriction period.
Advice for students with IT software issues
If you experience problems with Sheffield Hallam software, please contact the IT Service Desk at the time of the issue (wherever possible).
The best route to use is chat as this will allow a member of the Service Desk to remote control to the PC in use and:
- Attempt to resolve the issue
- If this isn’t possible, capture important information to allow DTS to investigate further
Investigating the issue is much more difficult when reported later on.
Any urgent queries can be directed to the Service Desk by phone on 0114 225 3333 or online chat at go.shu.ac.uk/chat. For anything else, please visit our portal at itservicedesk.shu.ac.uk. If reporting software issues via the portal please include the following information:
- date & time
- building & room
- workstation name (available from the PC icon at the top left of the desktop) or if it issue was on a personal device
- name of software
- description of the fault or issue
