blog.shu.ac.uk & blogs.shu.ac.uk WordPress migration
On Thursday 25th July we will be performing essential maintenance on all WordPress sites on the blog.shu.ac.uk and blogs.shu.ac.uk domains.
The maintenance window will begin at 6AM and last for a few hours, with service being at risk until the end of the day.
You may see an error message or be unable to access your site during this time.
We will be upgrading both the PHP and core WordPress versions to improve the sites' security and ensure we are meeting industry standards.
If you notice any issues on your site once the maintenance window has ended, please contact DTS via Assyst.
Four days of weekday network maintenance in the Adsetts buildings
Network Maintenance in all of Adsetts Building is scheduled on the weekday (Wednesday and Thursday) between 24th of July and the 1st August 2024.
The maintenance is to replace the network Edge switches and upgrade their configuration.
The work is being performed as part of the Campus Network refresh project.
This work will result in significant disruption to IT services in the building. to minimise the impact to the Library and Print Unit, we will be working closely with the Library Team staff.
At the end of the maintenance window, the team will use monitoring systems and limited device testing to check for the correct operation of CCTV, phones, printing, managed desktops, BMS and AV.
Network Maintenance in Stoddart, Church House and Howard
Network Maintenance scheduled for Friday the 19th and Saturday 20th of July 2024 in the following buildings:
• Stoddart Building
• Church House Building
• Howard Street buildings
The work maintenance is to replace the network switches in the Stoddart building and upgrade the configuration of the switches in the other listed buildings.
Note: The Saturday maintenance will only impact IT services on the Stoddart building.
The DTS Networks team will have a presence on site on Monday to resolve any issues.
At the end of the maintenance window, the team will use monitoring systems and limited device testing to check for the correct operation of CCTV, phones, printing, managed desktops, BMS and AV.
The DTS networks team are working with IT Service Desk and other key staff to minimise the disruption to staff and students, both during and after the maintenance windows. The building has been booked out in the timetabling system. Both digital and physical signage are planned, with the timetable for the maintenance maintained on the staff page “IT planned maintenance” and student page “IT service issues”.
Advice for students with IT software issues
If you experience problems with Sheffield Hallam software, please contact the IT Service Desk at the time of the issue (wherever possible).
The best route to use is chat as this will allow a member of the Service Desk to remote control to the PC in use and:
- Attempt to resolve the issue
- If this isn’t possible, capture important information to allow DTS to investigate further
Investigating the issue is much more difficult when reported later on.
Any urgent queries can be directed to the Service Desk by phone on 0114 225 3333 or online chat at go.shu.ac.uk/chat. For anything else, please visit our portal at itservicedesk.shu.ac.uk. If reporting software issues via the portal please include the following information:
- date & time
- building & room
- workstation name (available from the PC icon at the top left of the desktop) or if it issue was on a personal device
- name of software
- description of the fault or issue
