Campus Network Refresh of Surrey
On Monday 8th December 2025, DTS will replace the Campus Network Edge switches in the Surrey Building.
The maintenance will start at 7 am and will continue all day. It will result in a significant period of network and IT service outage.
The building has been booked out in the timetable system to prevent an impact to scheduled activities.
The key stakeholders for the building have been consulted during the planning process.
For the maintenance period, staff should consider working from home or working in a different building.
The maintenance team will work with Security to keep the building open to staff and will prioritise the early restoration of wireless services.
For students the building is closed on both days.
Advice for students with IT software issues
If you experience problems with Sheffield Hallam software, please contact the IT Service Desk at the time of the issue (wherever possible).
The best route to use is chat as this will allow a member of the Service Desk to remote control to the PC in use and:
- Attempt to resolve the issue
- If this isn’t possible, capture important information to allow DTS to investigate further
Investigating the issue is much more difficult when reported later on.
Any urgent queries can be directed to the Service Desk by phone on 0114 225 3333 or online chat at go.shu.ac.uk/chat. For anything else, please visit our portal at itservicedesk.shu.ac.uk. If reporting software issues via the portal please include the following information:
- date & time
- building & room
- workstation name (available from the PC icon at the top left of the desktop) or if it issue was on a personal device
- name of software
- description of the fault or issue
