Information on how to request a refund.

You may be eligible for a refund if you:

• have made an overpayment,
• have been issued a credit note, or
• are an international applicant in certain circumstances.

Refunds will be issued using the original payment method and will be returned to the same account used to make the payment to the University. Exceptions cannot be made.

Where multiple payments have been made, the most recent payment(s) that resulted in an overpayment will be refunded.

If a third party made a payment on your behalf, the refund will be issued to them. It is your responsibility to arrange repayment with the third party. The University is not responsible for transferring funds between a third party and you.

Request forms must be submitted by the student or applicant. Submissions made by an agent or any other third party on behalf of someone else will not be accepted.

All refunds are issued in GBP.

Card refunds

Refunds will be issued back to the same credit or debit card used to make the payment.

If the card used to make the payment has expired, this does not normally cause a problem provided the issuing bank account is still open.

Once processed, funds are usually returned within 5-10 working days. Overseas payments may take longer.

Flywire refunds

Refunds will be issued through the Flywire portal.

Once processed, funds are usually returned within 5-10 working days. Some currencies and payment methods may take longer.

Bank transfer (BACS) refunds

An additional process will be needed to arrange a bank transfer refund. Proof of payment and verification of bank details (or those of a third party, if applicable) will be needed.

Bank transfer refunds can take several weeks to process and may take longer in some cases.

Deposit Refunds - International applicants only

You may be eligible for a deposit refund if:

• you change your mind within 14 days of paying your deposit,
• you are unsuccessful within your pre-CAS interview,
• your application for a student visa is refused*,
• we are unable to issue a CAS, or
• the course you applied for is no longer available.

To request a deposit refund, you must submit the short form below.

If your request is approved, you will be sent information on the next steps to arrange a refund payment.

*Except where UK Visa and Immigration (UKVI) have flagged issues of fraud or applied sanctions to an applicant.

All other refund requests

If you are a:

• current student,
• completed or withdrawn student, or
• commercial organisation.

You can request a refund if you have:

• made an overpayment, or
• been issued a credit note.

To request a refund, you must submit the short form below.

Any refundable credit on your account will be refunded, unless you request a partial refund.

What happens next

Progress updates regarding your request will be sent via email, so please ensure that your email address is entered correctly on the request form.

The time required to process your refund will depend on the payment method and whether further information is required.

Withdrawing and tuition fee refunds

If you are a current student and wish to withdraw from your course, you must complete the withdrawal process first before requesting a refund. Submitting a refund request form will not be considered as a formal request to withdraw.

To start your withdrawal, please contact your Student Support Adviser, who will guide you through the process.

Once your withdrawal is completed, your tuition fees will be recalculated based on how long you studied. A refund can only be issued if the credit on your account is greater than any non-refundable deposit you are liable to pay.

Need help

If you have any questions about the refund process, please contact Hallam Help. If you are an international applicant, you can also use direct messaging in your CAS Shield account.

Please note that individual requests for updates cannot be responded to. Updates will be provided automatically by email at each stage of the process.