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  2. How do I?

How do I?

Update my details | Contribute | Organise reunions | Find | Access | Contact | Request



How do I update my details?

Updating your details ensures you receive the most relevant news, events and opportunities from the Development and Alumni Relations Office. You can update your details by completing this form.




How do I inspire students or graduates as a contributor or volunteer?

Alumni can offer so much to current students and recent graduates – and gain satisfaction, new talent and valuable skills in the process. From student mentoring to offering a work placement for a student, there are lots of ways you can develop your own skills and help the next generation of Sheffield Hallam students to succeed.

Find out more about how you can support your career or support your organisation.




How do I organise a reunion?

Organising a reunion is a fantastic way to catch up with old friends, share stories and reminisce about your time at Sheffield Hallam University. We can find graduates from the same year as you and contact them on your behalf.

Find out more




Find Sheffield Hallam University gifts and merchandise

You can find a range of Sheffield Hallam University items, including clothing, accessories and glassware, at the University gift shop.




Access

Find out more about what happens to your student accounts and how you can still access library resources after you receive your results.

  • How do I access SHUspace after I graduate?

    When you have received your final results, you will no longer have access to shuspace. However you can access other services after graduation. Your email account is available for one year after you have completed your course, although it will become read-only after two months. Your My Student Record is available for up to five years after completing your studies.

  • How do I access the University library?

    As a former student you can still access the University library facilities at both Collegiate and City Campus. If you live locally – postcodes for Sheffield, Doncaster, Rotherham, Derbyshire or Nottinghamshire – you can register to become an associate member. Registration is free and subject to annual renewal.

    Find out more about access to library resources.

Contact

For some enquiries and services, you may need to contact your former faculty directly. Find these contact details below, as well as guidance on which courses belong to which faculty.

  • How do I contact my former faculty?

    Find your former faculty or course contact details below.

    Faculty of Arts, Computing, Engineering and Sciences

    Sheffield Hallam University, Howard Street, Sheffield, S1 1WB
    Email aces-helpdesk@shu.ac.uk
    Phone 0114 225 3409

    Courses

    • Art and Design
    • Business Systems and IT
    • Communication and Media
    • Computers and Computing
    • Engineering and Technology
    • Mathematics and Statistics
    • Multimedia and Internet
    • similar subjects

    Faculty of Health and Wellbeing

    Sheffield Hallam University, Howard Street, Sheffield, S1 1WB
    Email HWB-RobertWinstonHelpdesk@shu.ac.uk
    Phone 0114 225 5564

    Courses

    • Biosciences
    • Diagnostic Radiography
    • Nursing and Midwifery
    • Occupational Therapy
    • Operating Department Practitioners
    • Paramedic Studies
    • Physiotherapy
    • Radiotherapy and Oncology
    • Social Work and Sport and Active Lifestyles
    • similar subjects

    Faculty of Development and Society

    Sheffield Hallam University, Howard Street, Sheffield, S1 1WB
    Email fdsenquiries@shu.ac.uk
    Phone 0114 225 4267

    Courses

    • Built Environment
    • Community Justice
    • Education
    • Humanities
    • Law
    • Planning, Regeneration and Housing
    • Social Sciences
    • Environment (with the Sheffield Business School)
    • similar subjects

    Sheffield Business School (Formerly Faculty of Organisation and Management)

    Sheffield Hallam University, Howard Street, Sheffield, S1 1WB
    Email ship@shu.ac.uk
    Phone 0114 225 5256

    Courses

    • Business and Management
    • Facilities Management
    • Finance
    • Food and Nutrition
    • Language and Culture
    • Tourism, Hospitality and Leisure
    • Environment (with the Faculty of Development and Society)
    • similar subjects

Request

Some services are facilitated by different areas of the University (or externally). All the information on how to request these services is listed in the sections below. This section includes replacement certificates, transcripts, verifications, references, WES supporting documents, attestations, course syllabus breakdowns and alumni IDs.

  • How do I request my alumni ID?

    Your alumni ID identifies you as a former student of Sheffield Hallam, Sheffield City Polytechnic and its founding colleges. It is not the same as your former student ID. Recent graduates will have been sent their alumni ID by email.

    If you haven't been sent your alumni ID or you can't find it, email the Alumni Connect team at alumni@shu.ac.uk to request it. Please include the following details in your email so that we can find you on our database.

    • full name
    • date of birth
    • subject of study
    • year of graduation

    We'll get back in touch with your alumni ID as quickly as possible.

  • How do I request a replacement award certificate if I graduated in or before 1992?

    Your Award Certificate is a legal document. Only one can exist at any one time. A replacement document can only be ordered if the original has been lost or damaged.

    If you graduated in or before 1992 from Sheffield City Polytechnic, you need to get in touch with the awarding body directly. Only the awarding body can produce a replacement award certificate.

    For Undergraduate or Postgraduate certificates, please visit the Open University website and type "Duplicate Certificate" into the search box.

    For BTEC, HNC and HND award certificates, please visit the Pearson website and type "Replacement Certificate" into the search box.

  • How do I request a replacement award certificate if I graduated after 1992?

    Your Award Certificate is a legal document. Only one can exist at any one time. A replacement document can only be ordered if the original has been lost or damaged.

    If you graduated after 1992, we can supply a replacement award certificate. To order one, please visit the SHU Store. Replacement Certificates will be dispatched in an Award Pack and are accompanied by an Academic Transcript (not including collaborative partner courses completed before 2014) and a generic Diploma Supplement. 

    Before ordering, please note the following:

    • If you have never received your original award certificate and it's been less than a year since you finished your course, please check the 'My Certificate and Graduation' page on My Student Record for further details rather than order a replacement
    • There is a £35 administration fee
    • We aim to process the replacement within 10 working days. Please note there is no fast-track service
    • The order must be placed by the student who gained the award
    • We can't provide digital copies of award certificates
    • Replacements can only be ordered where an official award was definitely gained. Please note that the Certificates Team do not issue replacement certificates for confirmation of module completion, level 3 study, or achievements of less than 60 credits. If in doubt, please check before placing an order by contacting the Certificates Team on +44 (0)114 225 4441 or certificates@shu.ac.uk

    Award Certificate sample for undergraduate/postgraduate awards gained between 1992 and June 2012
    Award Certificate sample for undergraduate/postgraduate awards gained between July 2012 and December 2015
    Award Certificate sample for all awards gained since January 2016
    Academic Transcript sample
    Award Certificate sample for BTEC, HND, HNC awards gained between 1992 and August 2017

  • How do I request a transcript of my results?

    Transcripts are official documents that detail the modules you studied during your course, and the marks you achieved. To order one, please visit our transcript page.

  • How do I request verification of my degree?

    A verification document is an official letter confirming the basic details of your course and the award you achieved. It is produced on Sheffield Hallam University letter-headed paper, has the Director of Registry Services' signature, and is stamped with an Official Sheffield Hallam University stamp. The details it shows are:

    • the course you were on
    • the award you obtained (including classification, if relevant)
    • your mode of attendance
    • your study dates (this information is not guaranteed if you studied before 2004)

    Please note we are unable to provide any additional information on the verification letter

    There is an administration fee of £10, and we aim to process the verification within 5 working days. Please note that we don't offer a fast-track service. We can, however, email a digital copy in addition to posting out a hard copy.

    In order to obtain a verification of your degree, please click here.

    If you require further assistance, please contact the Certificates Team on certificates@shu.ac.uk

    Sample of Verification Letter

  • How do I request supporting documents for my WES form?

    The World Education Services offers an international credential evaluation to help graduates gain employment in the U.S. or Canada. To support your WES application, the Certificates Team are able to verify a copy of your award certificate and transcript by affixing them with an official Sheffield Hallam University date stamp and the signature of the Director of Registry Services.

    There is no charge for this service.

    In order for us to do this, please email a scanned copy of your award certificate and transcript to the Certificates Team on certificates@shu.ac.uk. Please also include your completed WES form so that we can post all the documents together.

    If you need to order a copy of your Results Transcript, please order one by visiting our store and selecting the WES option.

  • How do I request an award certificate attestation?

    The Certificates Team are able verify a copy of your award certificate and academic transcript by affixing them with an official Sheffield Hallam University date stamp and the signature of the Director of Registry Services.

    In order for us to do this, please email a scanned copy of your certificate and academic transcript to certificates@shu.ac.uk.

    Please note the following:

    • we cannot stamp original certificates
    • we can provide up to 5 copies
    • we can provide electronic copies and/or hard copies
    • we will verify photographs of your documents so long as the images are clear and legible
    • there is no charge for this service

    Example of a verified award certificate
    Example of a verified transcript

  • How do I request a breakdown of my course syllabus?

    Order a course syllabus breakdown here.

  • How do I request a reference?

    Former Students

    There are two types of references that you can request:

    1) Academic references - these typically relate to details about the course you studied, your mode of attendance, your study dates, and the details of any award you achieved. You can request a verification of your degree which covers this information by clicking here. If an agency or prospective employer is asking you for this type of reference, they can visit the Higher Education Degree Datacheck. Information about this service can be found below in the Agencies and Prospective Employers section.

    2) Personal references - these references relate to your abilities, character, and your attendance and engagement with your course. Typically, you should ask a member of staff who knows you to provide you with this. In order to obtain a personal reference, please either contact the member of staff directly, or contact the helpdesk of your former faculty (see the contact section of this page for details).

    Agencies and Prospective Employers

    Agencies and prospective employers wanting to request an academic reference for a student need to visit the Higher Education Degree Datacheck. After registering, they can verify your degree in real time by selecting Sheffield Hallam from the list of UK higher education institutions and choosing the "Verify Now" option. Enquirers are charged a £12 fee per enquiry.

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