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Natalie teaches across the hospitality curriculum focusing on revenue management, sales, marketing, front of house operations and service excellence. Natalie has extensive sales, marketing, revenue and front of house experience in the hotel industry having held positions with three major brands and independent hotels in London and the UK. Her research interests cover the areas of revenue management, hotel pricing and the use of economic/game theory in hospitality pricing decisions.

John Boyle is the managing director of Safety Fabrications. He has taken part in both the Scale-Up and STEP leadership programmes at Sheffield Hallam, and is now sending employees on the Small Business Leadership Programme.

We spoke to Julie Harris, L&D Business Partner in Operations and Early Careers, and Jon Wrigglesworth, Head of Packaging and Innovation at Premier Foods, to find out what impact Niall’s Packaging Professional degree apprenticeship has had on their business.

Sarah approached the Materials and Engineering Research Institute here at Sheffield Hallam University because she was experiencing less than optimal results with the glaze that she was using in her ceramic work.

The Readerships and Literary Cultures 1900-1950 Special Collection is a collection of 1000 early editions of popular fiction that provides a scholarly and community forum for research and personal development

As a senior lecturer at Sheffield Hallam University, I currently teach and mentor on the Early Years Teacher programme, and also the Foundation Degree in Early Years

Norman is a Senior Lecturer at Sheffield Business School. His specialities are Entrepreneurship, Food and Beverage Management, International Culinary Arts, Food Safety and HACCP Development, Product Planning and Quality Improvement Programmes within the food and hospitality industries

Andreea is a Lecturer in the Department of the Natural and Built Environment. Prior to joining Sheffield Hallam University, Andreea worked as a structural engineer for the AMEY plc. consulting, following her Marie Curie Fellow research role at The University of Sheffield.

Sadie Parr is a Senior Research Fellow at CRESR. Her main research interests lie broadly within the fields of family and parenting policy, crime control and community safety.

Develop skills in telephone triage and effectively manage service users with this focused, practical course.