Key tasks
Know where to get help
Hallam Help is our first line support service. Contact the support team, look for answers to common questions and book sessions with specialist advisers.
You can also explore all of our support services on our Hallam support hub.
Student Support Adviser Team
The Student Support Adviser (SSA) team works closely with the academic teams and your college employability advisers to provide a seamless support offer. Meet our advisers.
Hallam Progress support
Hallam Progress provides support for applicants whose personal circumstances might mean there are barriers to going to university.
If you meet the eligibility criteria, there’s still time to join the scheme. The Hallam Progress team can help with making sure you have everything in place to start university, guiding you through enrolment and next steps, and ensuring you can access support from the get-go. Learn more about Hallam Progress.
Safety and incident reporting
If you see or experience sexual violence, harassment, abuse or hate crime, use Report + Support to report it.
You can do this anonymously if you want, and you can also ask for a support officer to contact you.
To find Report + Support in a hurry, search 'Hallam Report and Support' or go to shu.ac.uk/myhallam.
Your wellbeing
Make a note of shu.ac.uk/wellbeing, you can register with the Student Wellbeing and Belonging team to request support based on your needs.
You also have free access to the Togetherall online community, for lots of useful resources and tailored self-help courses covering topics such as anxiety, sleep, weight management, depression and many more.
Financial support
We know that managing your finances is an important part of preparing for university, which is why we offer a range of advice, guidance and support to help you feel confident about your money.
You can find practical information about living costs, accommodation, travel and ways to save money on our Cost of Living page. If you're eligible, our Student Success Scholarships can provide financial support to help you focus on your studies and settle into university life.
For budgeting tools, money-saving tips and guidance on making your student finance go further, visit our Student Budget Hub. You'll also find information about the financial support available throughout your studies and where to go for additional advice if you need it.
Disabled student support
You are eligible for support if you have a disability including; mental health difficulties, a physical disability or a long-term medical condition, specific learning difficulties, autism, if you are deaf or hard of hearing or have a visual impairment.
Register with the Disabled Student Support Team to inform us you would like support. You can still register with us if you do not have a formal diagnosis or written evidence of a disability.
Visit our student support page for more information and to book an appointment with us.
IT support
If you're having trouble with your IT account, Multi Factor Authentication or Wi-Fi, IT support is available 24/7. Find IT help information here.
More on these topics
Some of these links will take you to other Sheffield Hallam websites. You can use shu.ac.uk/prepare to find you way back to the 'Prepare for university' pages.
